At a Glance
- Tasks: Lead business analysis for a major CRM and Contact Centre transformation programme.
- Company: Join a leading insurance organisation with a focus on innovation.
- Benefits: Hybrid working, competitive pay, and opportunities for professional growth.
- Other info: Dynamic role with exposure to automation and AI initiatives.
- Why this job: Make a real impact in transforming customer experiences with cutting-edge technology.
- Qualifications: Experience in insurance or financial sectors, and strong skills in Dynamics 365 and Agile delivery.
The predicted salary is between 50000 - 65000 £ per year.
My client, a leading insurance organisation, seeks a Lead Business Analyst to support a major CRM and Contact Centre transformation programme.
You'll lead BA activities across multiple workstreams, translating business needs into clear requirements and supporting Agile delivery teams.
- Key Requirements
- Experience within insurance or other financial regulated environments.
- Proven experience leading Business Analysis teams on technology transformation programmes.
- Strong knowledge of Dynamics 365, CRM platforms, Contact Centre solutions, or Microsoft Power Platform.
- Experience gathering and documenting requirements, process flows, user stories, and data mappings.
- Strong stakeholder management and workshop facilitation skills.
- Agile delivery experience and the ability to work across business and technology teams.
- Desirable Integration, API or data-focused project experience.
- Exposure to automation, AI-enabled services, or contact centre transformation initiatives.
- #J-18808-Ljbffr
We think you need these skills to ace Lead Business Analyst - CRM & Contact Centre Transformation (Contract)
Business Analysis
CRM Platforms
Dynamics 365
Contact Centre Solutions
Microsoft Power Platform
Requirements Gathering
Process Flows
