At a Glance
- Tasks: Shape customer journeys and enhance digital experiences in a major transformation programme.
- Company: Join a leading firm driving digital change in a regulated industry.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Fast-paced environment with exciting challenges and career advancement potential.
- Why this job: Be at the forefront of digital innovation and make a real difference for customers.
- Qualifications: Experience as a Business Analyst in digital transformation and strong communication skills.
The predicted salary is between 70000 - 85000 £ per year.
We are supporting a major customer‑facing digital transformation programme and are seeking an experienced Digital Business Analyst to play a key role in the delivery of a new customer portal and digital experience platform. This is a highly visible programme within a regulated environment, focused on improving customer interaction, self‑service capability and overall digital experience. Working closely with senior stakeholders, delivery teams and third‑party technology partners, you will be responsible for helping shape requirements, customer journeys and business processes to support the successful delivery of a critical digital initiative.
Key Responsibilities
- Elicit, analyse and document business requirements.
- Map customer journeys and digital processes.
- Work closely with business and technology stakeholders.
- Support the design and delivery of customer‑facing digital solutions.
- Collaborate with third‑party vendors and delivery partners.
- Facilitate workshops and stakeholder engagement sessions.
- Ensure requirements are clearly defined and understood across the programme.
Essential Experience
- Proven experience as a Business Analyst on digital transformation programmes.
- Strong experience delivering customer‑facing portals, digital platforms or self‑service solutions.
- Experience working within vendor‑led delivery environments.
- Excellent stakeholder management and communication skills.
- Ability to operate in a fast‑paced and evolving programme environment.
- Strong requirements gathering, process mapping and documentation skills.
Desirable Experience
- Financial Services, Insurance, Banking or other regulated sector experience.
- Experience improving customer experience and digital engagement.
- Exposure to Agile delivery environments.
- Experience supporting large‑scale digital change programmes.
For a confidential discussion or to express interest, please get in touch directly.
Digital Business Analyst - Customer Portals - Cheshire - Regulated Industry employer: Korn Ferry
As a leading player in the regulated industry, we pride ourselves on fostering a dynamic and inclusive work culture that prioritises employee growth and development. Our Cheshire location offers a collaborative environment where you can engage with senior stakeholders and innovative technology partners, ensuring that your contributions directly impact our customer-facing digital transformation initiatives. With a strong focus on improving customer experience and self-service capabilities, we provide meaningful opportunities for you to thrive in your career while making a difference.
