Desktop Support -.Must have banking/FS experience*

Responsibilities

• Provide 1st and 2nd line desktop support to end-users, including troubleshooting hardware, software, and network issues.
• Perform system imaging, configuration, and deployment of desktops, laptops, and other end-user devices.
• Manage software installations, updates, and patching in line with IT security policies.
• Support end-users with business-critical applications specific to the banking environment.
• Collaborate with infrastructure, networking, and application teams for incident resolution.
• Document technical processes, troubleshooting steps, and deployment procedures.
• Ensure compliance with internal policies, industry standards, and audit requirements.

Qualifications

• Proven experience as a Desktop Support Engineer or similar role within a banking or financial services environment.
• Strong knowledge of Windows OS, Active Directory, MS Office Suite, and end-user hardware troubleshooting.
• Hands-on deployment experience including imaging, configuration, and rollouts.
• Familiarity with ITIL processes and ticketing systems (eg, ServiceNow, Remedy).
• Excellent communication and interpersonal skills, with the ability to support users across different teams and seniority levels.
• Ability to work independently and manage tasks in a high-pressure environment.