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For Companies At a Glance
- Tasks: Support customers with technical queries and create training materials for Trimble Survey products.
- Company: Join KOREC, a company dedicated to inclusivity and professional growth.
- Benefits: Competitive salary, performance incentives, company car, and 23 days holiday.
- Other info: Enjoy tailored training and development opportunities in a supportive environment.
- Why this job: Elevate your career while making a real difference in customer support.
- Qualifications: Experience in Site Engineering, Topographic Survey, or GIS is preferred.
The predicted salary is between 30000 - 40000 £ per year.
Are you a graduate or experienced surveyor/engineer looking to take your career to new heights?
Your Role
We are seeking a talented Geospatial Technical Support professional to join our team. In this role, you will have the exciting opportunity to support our valued customers with technical queries related to Trimble Survey products, provide training, and create support guides.
Key Responsibilities
- Respond promptly to customer inquiries, aiming to provide effective solutions in the shortest time possible.
- Maintain clear and comprehensive records of support ticket dialogues using the Happy Fox system.
- Ensure accuracy in customer contact information within the Pipedrive CRM system.
- Consult and collaborate with colleagues in various departments to address customer issues effectively.
- Stay updated on the latest industry trends and maintain technical proficiency through self‑study and training courses.
- Source technical materials beneficial for both internal and external stakeholders and circulate them through the KOREC Knowledge Base.
- Contribute to the creation of user guides, training documents, and associated videos to enhance customer understanding.
- Conduct hardware and software diagnostic tests, troubleshooting issues effectively.
- Assist in the development and compilation of training materials and data.
- Undertake additional duties and tasks as required, contributing to the overall success of the team.
- Adhere to Health and Safety regulations to safeguard the interests of the business, our people, and customers.
Qualifications
Any Site Engineering, Topographic Survey, or GIS experience and/or related educational qualifications.
Why Join Us
At KOREC we are committed to developing and promoting inclusive behaviours that create and sustain equality of opportunity, fairness, mutual respect, dignity, and respect for all.
Competitive basic salary + performance based incentives
Company car and fuel card
Tailored Induction & On‑Going Training and Development
23 Days Holiday
Geospatial Technical Support in London employer: KOREC Group
Contact Detail:
KOREC Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Geospatial Technical Support in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the geospatial field, attend industry events, and join relevant online forums. We can’t stress enough how valuable personal connections can be in landing that dream job.
✨Tip Number 2
Showcase your skills! Create a portfolio that highlights your technical expertise and any projects you've worked on. We recommend using platforms like LinkedIn to share your work and attract potential employers.
✨Tip Number 3
Prepare for interviews by brushing up on common technical questions related to Trimble Survey products. We suggest doing mock interviews with friends or mentors to build confidence and refine your answers.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team at KOREC.
We think you need these skills to ace Geospatial Technical Support in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for geospatial technology shine through. We want to see how excited you are about supporting customers and solving technical queries!
Tailor Your CV: Make sure your CV highlights relevant experience in site engineering, topographic surveys, or GIS. We love seeing how your background aligns with the role, so don’t hold back on those details!
Be Clear and Concise: In your cover letter, get straight to the point. We appreciate clarity, so outline your skills and experiences that make you a great fit for the Geospatial Technical Support role without fluff.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at KOREC Group
✨Know Your Trimble Products
Make sure you brush up on your knowledge of Trimble Survey products before the interview. Familiarise yourself with their features and common technical issues, as this will help you answer questions confidently and demonstrate your expertise.
✨Showcase Your Problem-Solving Skills
Prepare to discuss specific examples where you've successfully resolved technical queries or customer issues in the past. Highlight your approach to troubleshooting and how you collaborated with others to find effective solutions.
✨Familiarise Yourself with CRM Systems
Since maintaining accurate records in Pipedrive is crucial, it’s a good idea to get comfortable with CRM systems. If you have experience with similar tools, be ready to share how you used them to enhance customer interactions.
✨Stay Updated on Industry Trends
Research the latest trends in geospatial technology and be prepared to discuss how they might impact the role. Showing that you're proactive about your professional development will impress the interviewers and demonstrate your commitment to the field.