At a Glance
- Tasks: Provide technical support and troubleshoot issues with Trimble surveying products.
- Company: Join KOREC, a leader in geospatial technology with a supportive culture.
- Benefits: Enjoy 23 days' leave, health plans, gym discounts, and ongoing training.
- Other info: Be part of an inclusive team that values employee wellbeing and growth.
- Why this job: Develop your skills in a dynamic environment while helping customers succeed.
- Qualifications: Ideal for graduates or those with experience in surveying or engineering.
The predicted salary is between 40500 - 49500 £ per year.
Are you a graduate or experienced surveyor or engineer looking to develop your career in geospatial technology? Do you enjoy solving technical problems and helping others?
We're looking for someone to join our Geospatial Technical Support team in Liverpool.
At KOREC, we work with some of the industry's leading geospatial technologies, helping customers across the UK and Ireland get the most out of their equipment and software.
In this role, you'll provide technical support to customers using Trimble surveying products, troubleshoot hardware and software issues, and help develop useful training and support materials.
Whether you have hands-on surveying experience or a relevant technical qualification, this is a great opportunity to build your skills and develop your career with KOREC.
Key Responsibilities
- Provide technical support to customers, responding to queries and resolving issues efficiently.
- Diagnose and troubleshoot hardware and software issues relating to Trimble surveying equipment and solutions.
- Maintain accurate records of customer queries and resolutions using Happy Fox.
- Keep customer information up to date within our Pipedrive CRM system.
- Work closely with colleagues across different departments to resolve technical issues and deliver excellent customer service.
- Create and contribute to user guides, training documents and instructional videos.
- Share technical knowledge and resources through the KOREC Knowledge Base.
- Keep up to date with new products, technologies and industry developments through ongoing training.
- Support customer training and provide guidance on the effective use of surveying equipment and software.
- Assist with the preparation of training materials and technical documentation.
- Follow company procedures and health and safety guidelines.
About You
We're looking for someone who enjoys problem-solving, has an interest in technology and takes pride in providing excellent customer support.
Ideally, you'll have
- A qualification or practical experience in site engineering, topographic surveying, GIS or a related discipline.
- Strong technical aptitude and a logical approach to troubleshooting.
- Good communication skills, with the ability to explain technical information clearly.
- A customer-focused attitude and a willingness to help others.
- Good organisational skills and attention to detail.
- Confidence using technology and learning new systems.
- The ability to work independently and as part of a team.
- Previous experience with Trimble products or working in technical support would be an advantage but isn't essential.
Why Join KOREC?
We're proud to hold Gold accreditations for both Investors in People and Investors in Wellbeing, reflecting our commitment to employee development, wellbeing and creating a positive working environment.
As part of our team, you'll have access to
- 23 days' annual leave plus bank holidays, with service-related increases up to 30 days
- Tailored induction and ongoing training and development
- Company pension scheme
- Simply health healthcare plan and life insurance
- Perk box employee benefits
- Corporate gym discounts and Cycle to Work scheme
- Technology Purchase Scheme and Virgin Media discounts
- Employee Assistance Programme and mental wellbeing resources
- About KOREC
At KOREC, we're committed to creating an inclusive workplace where everyone is treated fairly and with respect.
Interested?
If you're passionate about technology, enjoy solving problems and want to develop your career in the geospatial industry, we'd love to hear from you.
At the KOREC Group (comprising of KOREC, Building Point & K-MATIC), we firmly believe in fostering strong and positive relationships with both our valued customers and dedicated staff.
As a leading expert in providing a diverse range of solutions for the Construction, Survey, and GIS markets, we proudly stand as one of Trimble's largest distributors on a global scale.
If you're seeking a position that aligns with your skills and ambitions, we encourage you to explore the job opportunities listed above.
We strive to create a team-oriented environment where every individual can thrive and contribute to our collective success.
We look forward to hearing from you and potentially welcoming you to the KOREC Group family.
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Geospatial Technical Support in Liverpool employer: KOREC Group
KOREC Group is an attractive employer due to its commitment to employee development and a collaborative work culture. The company provides competitive salaries, performance incentives, and a comprehensive benefits package, making it a great place for professionals in the geospatial field to grow their careers.
StudySmarter Expert Advice🤫
We think this is how you could land Geospatial Technical Support in Liverpool
✨Dive into Geoscience Communities
Join local and online geoscience communities and forums. Places like the Geological Society of London often have events where you can network with professionals in the field. Engaging in discussions or attending workshops can really get you noticed!
✨Show Off Your Fieldwork Skills
If you've got hands-on experience from university projects or internships, make sure to highlight that. Employers in geoscience love practical skills. Consider creating a portfolio showcasing your fieldwork or any research projects you’ve been a part of.
✨Utilise Research Publications
Stay up to date with the latest research in geosciences by diving into journals or attending conferences. Not only will this make you more knowledgeable, but it can also provide talking points in interviews and even lead to job opportunities through academic connections.
✨Apply Directly on Our Website!
When you find a role like Geospatial Technical Support at KOREC Group, apply directly on our website! Tailor your application to highlight your specific skills and experiences in geoscience. Remember, being specific can really set you apart!
We think you need these skills to ace Geospatial Technical Support in Liverpool
Some tips for your application 🫡
Show Off Your Skills in Geoscience:When you're drafting your CV, make sure to highlight specific geoscience skills and experiences. Whether it’s fieldwork, data analysis, or modelling software you’ve used, these details can set you apart. We love to see practical experience, so don't shy away from discussing any projects or research that relate directly to the earth sciences!
Tailor Your Cover Letter to Shine:Your cover letter for a full-time geoscience position should scream passion for the field! Let us know why you're excited about working at KOREC Group and how your skills align with what we're looking for. Mention any relevant coursework, internships, or projects that showcase your journey in geoscience.
Certifications Matter!:In the geoscience sector, having relevant certifications can give your application an extra edge. If you have any geological or environmental certifications, or even training in software like GIS, make sure to list them prominently. It not only highlights your commitment but also shows that you're equipped with the knowledge required for the role.
Detailed Project Portfolio:For a full-time role, it's super helpful to include a project portfolio if you've worked on significant geoscience projects. This could include research papers, fieldwork summaries, or even visual data representations. We love seeing how you've applied your skills in real-world situations, so make it easy for us to see your achievements!
How to prepare for a job interview at KOREC Group
✨Show Your Technical Prowess
In geoscience, you'll likely face some technical questions related to geology, geophysics, or GIS tools. Brush up on the fundamental concepts and be prepared to talk about any software you’ve used, like ArcGIS or MATLAB, and how you applied them in your previous projects or studies.
✨Bring Your Field Experience to the Table
If you've had any fieldwork or practical experience, make sure to highlight those experiences during your interview. Talk about specific projects where you collected data, conducted analyses, or made observations. This not only shows your hands-on skills but also demonstrates your commitment to the field.
✨Passion for Our Planet
As a full-time candidate, showing genuine enthusiasm for geoscience can set you apart. Think about what excites you most in this field, whether it's climate change, natural resources, or environmental conservation. Be ready to discuss what draws you to KOREC Group and how you can contribute to their ongoing projects.
✨Stay Curious and Ask Insightful Questions
Prepare some questions that reflect your keen interest in ongoing research or specific projects at KOREC Group. This stays in line with the collaborative nature of geoscience; it shows that you’re not just looking for a job but are genuinely interested in being part of a team that explores and solves real-world problems.
