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- Tasks: Support customers with technical queries and create training materials for Trimble Survey products.
- Company: Join KOREC, a leader in geospatial technology with a commitment to inclusivity.
- Benefits: Enjoy a competitive salary, company car, generous holiday, and extensive employee benefits.
- Why this job: Make a real impact by helping customers and enhancing their understanding of innovative tech.
- Qualifications: Experience in Site Engineering, Topographic Survey, or GIS is preferred.
- Other info: Dynamic team environment with ongoing training and career development opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Are you a graduate or experienced surveyor/engineer looking to take your career to new heights?
We are seeking a talented Geospatial Technical Support professional to join our team. In this role, you will have the exciting opportunity to support our valued customers with technical queries related to Trimble Survey products, provide training, and create support guides.
Key Responsibilities- Respond promptly to customer inquiries, aiming to provide effective solutions in the shortest time possible.
- Maintain clear and comprehensive records of support ticket dialogues using the Happy Fox system.
- Ensure accuracy in customer contact information within the Pipedrive CRM system.
- Consult and collaborate with colleagues in various departments to address customer issues effectively.
- Stay updated on the latest industry trends and maintain technical proficiency through self-study and training courses.
- Source technical materials beneficial for both internal and external stakeholders and circulate them through the KOREC Knowledge Base.
- Contribute to the creation of user guides, training documents, and associated videos to enhance customer understanding.
- Conduct hardware and software diagnostic tests, troubleshooting issues effectively.
- Assist in the development and compilation of training materials and data.
- Undertake additional duties and tasks as required, contributing to the overall success of the team.
- Adhere to Health and Safety regulations to safeguard the interests of the business, our people, and customers.
- Any Site Engineering, Topographic Survey, or GIS experience and/or related educational qualifications.
At KOREC we are committed to developing and promoting inclusive behaviours that create and sustain equality of opportunity, fairness, mutual respect, dignity, and respect for all.
- Competitive basic salary + performance based incentives
- Company car and fuel card
- Tailored Induction & On-Going Training and Development
- 23 Days Holiday (plus bank holidays & service-related leave increases up to 30 days)
- Pension Scheme, Simply Healthcare plan, and Life Insurance for financial security
- Generous Employee Benefits Package including Perk box Benefits, Corporate Gym, Cycle to Work Scheme, Virgin Media discounts & Technology Purchase Scheme
- Employee Assistance Programme & Mental Wellbeing Resources Platform
- Investors in People Accredited & Investors in Wellbeing Accredited
Geospatial Technical Support employer: KOREC Group
Contact Detail:
KOREC Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Geospatial Technical Support
✨Tip Number 1
Network like a pro! Reach out to your connections in the geospatial field and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a job opening or can put in a good word for you.
✨Tip Number 2
Get your hands dirty with some practical experience. If you can, volunteer for projects or internships that allow you to showcase your skills with Trimble Survey products. This not only boosts your CV but also gives you real-world examples to discuss in interviews.
✨Tip Number 3
Prepare for those interviews by brushing up on common technical questions related to geospatial support. We recommend practising your responses with a friend or even in front of the mirror to build confidence and clarity.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team at KOREC, which is always a bonus!
We think you need these skills to ace Geospatial Technical Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Geospatial Technical Support role. Highlight any relevant surveyor or engineering experience, and don’t forget to mention your familiarity with Trimble Survey products!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your background makes you a perfect fit. Keep it engaging and personal – we want to see your personality!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled technical queries or customer issues in the past. We love seeing candidates who can think on their feet and provide effective solutions quickly!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Let’s get started on this exciting journey together!
How to prepare for a job interview at KOREC Group
✨Know Your Tech
Make sure you brush up on Trimble Survey products and any relevant software. Familiarise yourself with common technical queries and solutions, as this will show your potential employer that you're ready to hit the ground running.
✨Showcase Your Communication Skills
Since you'll be responding to customer inquiries, practice explaining complex concepts in simple terms. Think about examples from your past experiences where you've successfully communicated technical information to non-technical audiences.
✨Prepare for Team Collaboration
Be ready to discuss how you’ve worked with colleagues from different departments in the past. Highlight your ability to consult and collaborate effectively, as teamwork is key in addressing customer issues.
✨Stay Updated on Industry Trends
Research the latest trends in geospatial technology and be prepared to discuss them. Showing that you’re proactive about your professional development will impress interviewers and demonstrate your commitment to the field.