At a Glance
- Tasks: Lead a dynamic Technical Support Team, providing top-notch support to customers in geospatial sectors.
- Company: Join KOREC, a leader in geospatial technology with a focus on customer satisfaction.
- Benefits: Enjoy a competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Collaborative environment with opportunities for site visits and hands-on coaching.
- Why this job: Make a real difference by helping customers maximise their investment in cutting-edge technology.
- Qualifications: Experience in technical support and strong leadership skills are essential.
The predicted salary is between 40000 - 50000 € per year.
To lead and manage the UK office‑based Technical Support Team, ensuring KOREC customers across the UK and Ireland receive accurate, practical and timely support via phone and email. KOREC supports customers working in the geospatial, surveying, engineering and construction sectors, using technologies such as GNSS, total stations, scanning, mapping solutions, monitoring, machine control and associated software platforms. This role ensures our support function delivers an excellent customer experience, reduces downtime and helps customers get the most from their investment.
The role will also support the development and sharing of technical reference materials (guides, videos, FAQs, knowledge articles, white papers, etc.) for both internal teams and customers via the KOREC Knowledge Base. Additionally, it will help strengthen the technical knowledge and capability of the Operations Team in Huntingdon through collaboration, coaching and regular site visits.
Location: Liverpool office‑based, 5 days per week (with flexibility to attend other company or customer locations as required).
Responsibilities: Technical Support Leadership
Geospatial Technical Support Manager employer: KOREC Construction UK & Ireland
KOREC is an exceptional employer that prioritises employee development and a collaborative work culture, making it an ideal place for those passionate about geospatial technologies. With a focus on providing comprehensive support to customers in the surveying and engineering sectors, employees benefit from ongoing training opportunities and the chance to contribute to innovative solutions. Located in Liverpool, the company offers a dynamic environment where team members can thrive while enjoying the flexibility of engaging with clients and colleagues across various locations.
Contact Detail:
KOREC Construction UK & Ireland Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Geospatial Technical Support Manager
✨Tip Number 1
Network like a pro! Reach out to professionals in the geospatial and engineering sectors on LinkedIn. Join relevant groups and participate in discussions to get your name out there and show off your expertise.
✨Tip Number 2
Prepare for those interviews! Research KOREC and understand their products and services inside out. Be ready to discuss how your experience aligns with their needs, especially in technical support and customer service.
✨Tip Number 3
Showcase your skills! Create a portfolio or a presentation that highlights your previous work in technical support and geospatial technologies. This can really set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the KOREC team.
We think you need these skills to ace Geospatial Technical Support Manager
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Geospatial Technical Support Manager role. Highlight your experience in managing technical support teams and your knowledge of geospatial technologies. We want to see how you can bring value to our customers!
Showcase Your Communication Skills:Since this role involves a lot of customer interaction, it's crucial to demonstrate your communication skills. Use clear and concise language in your application, and maybe share examples of how you've effectively supported customers in the past. We love a good story!
Highlight Your Technical Expertise:Don’t forget to mention your familiarity with GNSS, total stations, and other relevant technologies. We’re looking for someone who can hit the ground running, so let us know how your technical background aligns with our needs.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at KOREC Construction UK & Ireland
✨Know Your Tech Inside Out
Make sure you’re well-versed in the technologies mentioned in the job description, like GNSS and total stations. Brush up on your knowledge of geospatial tools and software platforms, as you’ll likely be asked to demonstrate your understanding during the interview.
✨Showcase Your Customer Support Skills
Prepare examples of how you've provided excellent customer support in the past. Think about specific situations where you resolved issues or improved customer satisfaction, as this role is all about ensuring a great experience for KOREC customers.
✨Be Ready to Discuss Team Leadership
Since this position involves leading a technical support team, be prepared to talk about your leadership style. Share experiences where you’ve coached or developed team members, and how you foster collaboration within a team setting.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills. Think through potential challenges you might face in this role and how you would approach them, especially in terms of reducing downtime and enhancing customer support.
