Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Assist passengers at Heathrow Airport and ensure smooth travel experiences.
- Company: Join the dynamic team at Korean Air, a leader in the aviation industry.
- Benefits: Enjoy travel perks, meal allowances, and a competitive salary.
- Other info: Flexible shifts and potential for permanent role after contract.
- Why this job: Be part of a vibrant team and help connect cultures through travel.
- Qualifications: Fluent in Korean and English, with strong communication and organisational skills.
The predicted salary is between 30000 - 40000 £ per year.
Korean Air Passenger Traffic Service Agent
Job Type: Full‑Time Fixed Term
Location: Terminal 4, London Heathrow Airport, UK
Skills and Knowledge
- Good organisational skills and the ability to act on own initiative
- Ability to work as part of a team
- IT & computer literacy with strong Google Apps, Microsoft Excel and Word skills
- Good communication skills and telephone manner
- Ability to multi‑task with accuracy under pressure
- Fluency in oral and written Korean & English; proficiency in Korean preferred for communication with HQ in Seoul and Korean passengers
- Knowledge of Korean culture would be an advantage
Requirements and Qualifications
- Legal right to work in the UK (e.g., British citizenship, Indefinite Leave to Remain visa)
- Pass a 5‑year background check to obtain an Airside ID pass
- Flexibility to work on a shift basis, including weekends and bank holidays
- Excellent interpersonal skills and a problem‑solving mindset
- 6‑month probationary period
- 1–2 year fixed‑term contract with possible transition to permanent role upon successful completion
- Travel benefits: After 6 months of service, concessionary airline travel is available
- London travel and meal allowance
Right to Work in the UK: Only applicants who can provide evidence of the right to work in the UK will be considered. Do not apply if you do not have the right to work in the UK.
Passenger traffic service agent employer: Korean Air
Contact Detail:
Korean Air Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Passenger traffic service agent
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Korean Air on LinkedIn. A friendly chat can give us insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common questions. We should focus on showcasing our organisational skills and ability to multi-task, as these are key for a Passenger Traffic Service Agent.
✨Tip Number 3
Show off your language skills! If you’re fluent in Korean, make sure to highlight this during interviews. It’s a big plus for communicating with HQ and passengers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step.
We think you need these skills to ace Passenger traffic service agent
Some tips for your application 🫡
Show Off Your Skills: Make sure to highlight your organisational skills and IT proficiency in your application. We want to see how you can use tools like Google Apps and Microsoft Excel to keep things running smoothly!
Be a Team Player: Since teamwork is key for this role, share examples of how you've successfully worked with others in the past. We love seeing candidates who can collaborate and contribute to a positive team environment.
Communicate Clearly: Your communication skills are super important, especially since you'll be dealing with passengers and HQ in Seoul. Make sure your written application is clear, concise, and showcases your fluency in both Korean and English.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Korean Air
✨Know Your Stuff
Before the interview, brush up on your knowledge of Korean culture and the airline industry. Being able to discuss relevant topics will show your passion for the role and help you connect with the interviewer.
✨Show Off Your Skills
Make sure to highlight your organisational skills and ability to multi-task. Prepare examples from your past experiences where you successfully managed multiple tasks under pressure, as this is crucial for a Passenger Traffic Service Agent.
✨Practice Your Communication
Since fluency in both Korean and English is key, practice speaking clearly and confidently in both languages. You might even want to prepare a few common phrases or scenarios you could encounter while dealing with passengers.
✨Be Ready for Teamwork Questions
Expect questions about teamwork and problem-solving. Think of specific instances where you worked effectively in a team or resolved a challenging situation, as this will demonstrate your interpersonal skills and adaptability.