At a Glance
- Tasks: Coordinate engineers, manage client escalations, and ensure smooth service delivery.
- Company: Kore Systems, a leading security company in London with innovative solutions.
- Benefits: Competitive salary, supportive team environment, and opportunities for growth.
- Other info: Based in Isleworth, with a focus on teamwork and customer satisfaction.
- Why this job: Join a dynamic team and make a real difference in security solutions.
- Qualifications: Strong communication, organisational skills, and a flexible approach to tasks.
Kore Systems is a London based security company that specialises in bespoke physical security solutions for various sectors, including hospitals, academic institutions, data centres and more. We are known for our high quality innovative and integrated security solutions tailored to meet the needs of our clients. We are seeking an administrator to join our service desk team to assist with the daily tasks of the administrative team. This role is based in our Isleworth office Monday to Thursday 08:30 to 17:00 and Friday 08:30 to 15:30.
- Coordinate a team of engineers, managing workloads, priorities, and site attendance.
- Point of contact for client escalations, ensuring high service standards and customer satisfaction.
- Manage end-to-end job coordination, including scoping, quoting, ordering parts, and maintaining accurate client records.
- Prepare engineer reports, project quotes, and documentation, ensuring alignment with client requirements.
- Plan daily service delivery and schedule engineers for callouts, preventative maintenance, and project work.
- Track project costs, timelines, and resource allocation to ensure on-time and cost-effective completion.
- Order required parts and materials, maintaining stock accuracy and supplier coordination.
- Monitor service desk performance, ticket volumes, and response times to meet SLA targets.
- Collaborate with contractors and suppliers to ensure smooth service delivery.
- Prepare Risk Assessments and Method Statements (RAMS) for site.
- Support operational reporting and assist management with service improvements.
- Assist with procurement requests.
- Assist with account requests (Invoices, etc).
- Excellent communication/interpersonal and teamwork skills.
- Excellent organisational skills.
- Able to apply flexibility to role on a day to day basis, including being able to identify and act on priority-based tasks.
- Willingness to adapt to the changing needs of the customer and the business.
Administrator in Isleworth employer: Kore Systems Ltd
Kore Systems is an exceptional employer, offering a dynamic work environment in the heart of Isleworth, where innovation meets dedication. Our commitment to employee growth is reflected in our supportive culture, providing opportunities for professional development and collaboration within a skilled team. Join us to be part of a company that values high service standards and fosters a rewarding career in the security sector.
StudySmarter Expert Advice🤫
We think this is how you could land Administrator in Isleworth
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its services. Understand their approach to security solutions and think about how your skills can contribute to their goals. This will help you stand out as a candidate who truly gets what they do.
✨Tip Number 3
Practice your communication skills! As an administrator, you'll need to coordinate with engineers and clients alike. Role-play common scenarios with a friend to boost your confidence and ensure you're ready to handle any situation that comes your way.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team at Kore Systems. Let's get you on board!
We think you need these skills to ace Administrator in Isleworth
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Administrator role. Highlight your organisational skills and any experience with managing workloads or coordinating teams, as these are key for us at Kore Systems.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re excited about the role and how your background makes you a great fit. Don’t forget to mention your excellent communication skills and adaptability, which are super important for our team.
Showcase Relevant Experience:When filling out your application, be sure to include specific examples of your past work that relate to the tasks listed in the job description. Whether it’s managing client escalations or preparing reports, we want to see how you’ve tackled similar challenges before.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team. Plus, it shows you’re keen to join us!
How to prepare for a job interview at Kore Systems Ltd
✨Know the Company Inside Out
Before your interview, make sure you research Kore Systems thoroughly. Understand their bespoke security solutions and the sectors they serve. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Organisational Skills
As an administrator, you'll need to demonstrate excellent organisational skills. Prepare examples from your past experiences where you've successfully managed workloads, prioritised tasks, or coordinated teams. Be ready to discuss how you handle multiple responsibilities and ensure everything runs smoothly.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities, especially regarding client escalations and service delivery. Think of specific scenarios where you had to manage a difficult situation or improve service standards, and be prepared to explain your thought process and actions.
✨Highlight Your Communication Skills
Effective communication is key in this role. Be ready to discuss how you've collaborated with teams, contractors, or clients in the past. Use examples that showcase your interpersonal skills and ability to maintain high service standards, as this will resonate well with the interviewers.
