At a Glance
- Tasks: Coordinate engineers, manage client escalations, and ensure top-notch service delivery.
- Company: Kore Systems, a leading security company in London with innovative solutions.
- Benefits: Competitive salary, supportive team environment, and opportunities for growth.
- Other info: Exciting role with potential for career advancement in a thriving industry.
- Why this job: Join a dynamic team and make a real difference in security solutions.
- Qualifications: Strong communication, organisational skills, and a flexible approach to tasks.
Kore Systems is a London based security company that specialises in bespoke physical security solutions for various sectors, including hospitals, academic institutions, data centres and more. We are known for our high quality innovative and integrated security solutions tailored to meet the needs of our clients. We are seeking an administrator to join our service desk team to assist with the daily tasks of the administrative team.
- Coordinate a team of engineers, managing workloads, priorities, and site attendance
- Point of contact for client escalations, ensuring high service standards and customer satisfaction
- Manage end-to-end job coordination, including scoping, quoting, ordering parts, and maintaining accurate client records
- Prepare engineer reports, project quotes, and documentation, ensuring alignment with client requirements
- Plan daily service delivery and schedule engineers for callouts, preventative maintenance, and project work
- Track project costs, timelines, and resource allocation to ensure on-time and cost-effective completion
- Order required parts and materials, maintaining stock accuracy and supplier coordination
- Monitor service desk performance, ticket volumes, and response times to meet SLA targets
- Collaborate with contractors and suppliers to ensure smooth service delivery
- Prepare Risk Assessments and Method Statements (RAMS) for site
- Support operational reporting and assist management with service improvements
- Assist with procurement requests
- Assist with account requests (Invoices, etc)
- Excellent communication/interpersonal and teamwork skills
- Excellent organisational skills
- Able to apply flexibility to role on a day to day basis, including being able to identify and act on priority-based tasks
- Willingness to adapt to the changing needs of the customer and the business
Administrator employer: Kore Systems Ltd
Kore Systems is an exceptional employer, offering a dynamic work environment in the heart of London where innovation meets dedication. As part of our service desk team, you will benefit from a collaborative culture that prioritises employee growth and development, alongside competitive remuneration and comprehensive benefits. Join us to be part of a forward-thinking company that values your contributions and supports your career aspirations in the ever-evolving security sector.
StudySmarter Expert Advice🤫
We think this is how you could land Administrator
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its services. Understand their approach to security solutions and think about how your skills can contribute to their goals. This will help you stand out as a candidate who truly gets what they do.
✨Tip Number 3
Practice your communication skills! As an administrator, you'll need to coordinate with engineers and clients alike. Role-play common scenarios with a friend to boost your confidence and ensure you're ready to handle any situation that comes your way.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team at Kore Systems.
We think you need these skills to ace Administrator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the job description. Highlight your organisational skills and any experience with managing workloads or coordinating teams, as these are key for the Administrator role.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re the perfect fit for our service desk team. Mention specific examples of how you've handled client escalations or managed projects in the past to show us your problem-solving skills.
Showcase Your Communication Skills:Since this role involves a lot of interaction with clients and team members, make sure to demonstrate your excellent communication skills in your application. Use clear and concise language, and don’t shy away from showing your personality!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Kore Systems Ltd
✨Know the Company Inside Out
Before your interview, take some time to research Kore Systems. Understand their services, especially their bespoke security solutions. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Showcase Your Organisational Skills
As an administrator, you'll need to juggle multiple tasks. Prepare examples from your past experiences where you've successfully managed workloads or coordinated teams. Highlight how you prioritised tasks and ensured everything ran smoothly.
✨Demonstrate Excellent Communication
Since you'll be the point of contact for client escalations, it's crucial to showcase your communication skills. Practice articulating your thoughts clearly and confidently. You might even want to prepare a scenario where you resolved a client issue effectively.
✨Be Ready for Flexibility Questions
Kore Systems values adaptability. Think of instances where you've had to adjust to changing priorities or unexpected challenges. Be prepared to discuss how you handled these situations and what you learned from them.
