At a Glance
- Tasks: Support clients in deploying and optimising KOPE workflows using Tekla and Revit.
- Company: Join a fast-moving team transforming construction with innovative digital solutions.
- Benefits: Enjoy remote work, flexible hours, generous holiday allowance, and health insurance.
- Other info: Collaborative culture with opportunities for professional growth and exciting projects.
- Why this job: Be at the forefront of digital construction, shaping future workflows and making a real impact.
- Qualifications: Advanced Tekla and Revit knowledge, plus experience in BIM or digital delivery.
The predicted salary is between 80000 - 98000 £ per year.
KOPE is transforming how construction systems are configured, coordinated and delivered. We work with contractors, consultants and manufacturers globally to automate workflows across design, detailing and fabrication, helping teams move from traditional delivery methods toward more connected and scalable digital workflows. Our platform sits at the intersection of BIM, automation and offsite construction, supporting real-world project delivery through integrations with tools such as Tekla Structures and Revit.
We’re looking for a technically strong Customer Success Engineer with advanced Tekla and Revit experience to support deployment of KOPE across our growing global client base. This role is closely aligned to the skillset of a BIM Coordinator or Digital Delivery Engineer, with a strong focus on customer onboarding, workflow implementation and technical support.
You’ll work directly with clients to configure and implement project workflows, support adoption of KOPE within live delivery environments and help resolve technical and process challenges across project teams. You’ll also work closely with our product and development teams, helping shape future roadmap priorities through real project delivery and customer feedback.
Role Responsibilities
- Support onboarding, deployment and ongoing adoption of KOPE workflows across client projects
- Configure, test and support Tekla and Revit workflows, including integrations and downstream fabrication processes
- Work directly with customers to understand delivery requirements, implementation challenges and project objectives
- Collaborate with product and development teams to support testing, validation and continuous workflow improvement
- Help define and maintain best-practice implementation approaches, onboarding material and technical documentation
- Support workshops, training sessions and customer review meetings across global project teams
- Contribute to future product and roadmap development through direct customer engagement and project feedback
Requirements
- Advanced working knowledge of Tekla Structures is essential
- Strong working knowledge of Revit and BIM delivery workflows
- Minimum 3 years’ experience within the Architecture, Engineering or Construction industry
- Experience supporting digital delivery, BIM coordination or technical implementation workflows
- Understanding of fabrication, offsite construction or DFMA workflows advantageous
- Experience in technical support, customer success, implementation or software deployment beneficial
- Strong communication and stakeholder management skills
- Highly organised with strong attention to detail
- Comfortable working directly with customers and problem solving in live project environments
- Proactive, adaptable and keen to work in a fast-moving environment
- Interest in automation, digital workflows and emerging construction technology
Benefits
- Remote first
- Flexible working style
- Relaxed and fun culture
- Greenfield development with no legacy apps
- Autonomy & responsibility encouraged
- Generous holiday allowance - 23 days paid holiday plus public and bank holidays
- Aviva Health Insurance
- Winter leave – the office closes between Christmas eve and 1st January (inclusive) this is in addition to your personal annual leave
- All-company in person events
- Generous maternity, paternity and parental leave policy
Customer Success Engineer - Tekla / Revit in London employer: KOPE AI
At KOPE, we pride ourselves on being a forward-thinking employer that champions innovation in the construction industry. Our remote-first approach and flexible working style foster a relaxed and fun culture, allowing our Software Engineers to thrive in an environment that encourages autonomy and responsibility. With generous holiday allowances, comprehensive health insurance, and a commitment to employee growth through collaboration with domain experts, KOPE is dedicated to building a better future for both our team and the industry.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Engineer - Tekla / Revit in London
✨Join Construction Networks
Get yourself involved in local construction networks or industry events. They often have job boards, and networking can lead to unadvertised positions. Plus, it’s a great way to meet potential future colleagues!
✨Show Off Your Skills on Site
If you’ve done any hands-on work, whether it's through internships or personal projects, make sure you can showcase it. Consider volunteering for local construction projects or getting involved in community build days; it’s a solid way to demonstrate your skills and build connections.
✨Utilise Construction Job Sites
Don't just rely on the big job boards. Look at niche construction job sites—many companies prioritise these for full-time roles. Apply through these sites, but don’t forget to reach out directly to companies you admire, like KOPE AI, to express your interest!
✨Tailor Your Application for Full-Time Roles
Make your application stand out by tailoring it specifically for full-time positions. Highlight how your previous projects align with the company's work. At StudySmarter, we encourage you to demonstrate your commitment and long-term interest in the industry when applying for roles like Customer Success Engineer - Tekla / Revit at KOPE AI.
We think you need these skills to ace Customer Success Engineer - Tekla / Revit in London
Some tips for your application 🫡
Showcase Your Relevant Experience:In the construction industry, it's essential to highlight any hands-on experience you have. Whether it’s past projects you've worked on or specific roles you've held, make sure your CV emphasises your practical skills and contributions to construction sites.
Include Certifications and Qualifications:Don’t forget to list any certifications relevant to construction, like CSCS cards or other safety qualifications. These can really set you apart from other candidates and show that you’re serious about health and safety on-site.
Tailor Your Cover Letter to Construction:When writing your cover letter for a construction role, focus on your problem-solving capabilities and teamwork. Construction relies heavily on collaboration, so mention how you’ve worked successfully with others to complete projects on time and within budget.
Adapt Your CV Format to the Field:Ensure your CV is clear and easy to read, with sections dedicated to skills such as project management, technical abilities, and site supervision. Construction roles often require a blend of technical know-how and soft skills, so make sure both are highlighted effectively.
How to prepare for a job interview at KOPE AI
✨Brush Up on Technical Knowledge
For a construction role, it's crucial we have a solid grasp of industry standards, safety protocols, and specific tools used on-site. Make sure you're familiar with relevant regulations and can talk confidently about them, as these often come up in interviews.
✨Showcase Your Projects
Since this is a full-time position, be ready to discuss any previous construction projects you've worked on. Bring a portfolio or have detailed descriptions that highlight your role, the challenges you faced, and how you overcame them—this’ll show you’re not just book-smart but also practically savvy.
✨Understand the Team Dynamics
Construction is all about teamwork, so prepare to discuss how you interact with different stakeholders like architects, engineers, and contractors. Maybe think of examples from past experiences to illustrate your ability to communicate and collaborate effectively.
✨Prepare for On-the-Spot Problem Solving
Be ready for some practical questions or scenarios where you'll need to demonstrate your problem-solving skills. Interviewers might present you with a hypothetical construction issue to solve, so practice articulating your thought process clearly and logically—this could really set you apart!
