Online Adult Counsellor

Role: Counsellor - Adults

Reports to: Team Manager

Location: Remote - Must be UK based

Full-time 30 hours per week

Start date: 13/4/26

Kooth is a fast growing business with a social purpose. Our mission is to provide welcoming and effective digital mental health support to the nation. Working in partnership with the NHS, we are already the UK’s largest digital mental health platform.

Role Objective: Offer digital counselling and emotional wellbeing support to adults.

Job Overview:

• Offering digital counselling and emotional wellbeing support to Adults.
• Providing text-based online counselling or psychotherapy, support and advice to adults within the iRespond clinical and operational model.
• Assessing and management of the risks and needs of each service user you interact with.
• Appropriately signposting and completion of referrals as required.
• Management of your own caseload.
• Providing short and mid-term therapeutic structured support and interventions to help with physical, emotional and mental health issues and distress.
• Providing digital therapeutic structured support and interventions for those with complex mental health difficulties.
• Work within the professional ethical frameworks laid out by the BACP or equivalent.
• Performing all duties in line with relevant compliance, legal requirements and internal policies with particular reference to adult safeguarding and protection, and data protection legislation.

Clinical administration:

• Maintain accurate case notes and records using Kooth approved systems and processes.
• Liaise with other professionals/services either internally or externally around safeguarding issues and concerns.
• Maintain accurate information about shift duties and activity via the scheduling and rota system.

Attending in-house clinical support, supervision and training:

• Attend and effectively contribute to clinical supervision and other clinical support.
• Commit to our mandatory in-house training and continuing professional development opportunities.

Attending management supervision and meetings:

• Attend and effectively contribute to team meetings and other key organisational meetings.
• Attend and effectively contribute to management supervision to review clinical work and overall performance against agreed work schedules (KPIs).

Working Hours: The offer contracts of 30 (35 is full time) hours a week, which are available where you are willing to work further evenings up to 10pm and weekends. The service runs from 12pm to 10pm (Mon - Fri) and 6pm - 10pm (Sat - Sun), therefore all rota options will sit within our opening times. We offer a choice of 4 hour and 6 hour shifts.

Qualifications:

• A relevant professional qualification in Counselling at level 4 (minimum) recognised by BACP, UKCP, NCS or equivalent.
• Be registered with the BACP (MBACP reg.) or equivalent level registration with a recognised UK Counselling and Psychotherapy awarding body (NCS, UKCP, COSCA).
• Accreditation-eligibility in counselling or psychotherapy at diploma level (level 4 minimum) or above.
• A minimum of 450 supervised clinical practice hours and 3 years post-qualifying experience working as a qualified and clinically supervised Counsellor/Psychotherapist.
• A minimum of 3 years post-qualifying experience in providing counselling and/or mental health support to adults 18+ in face-to-face or digital settings.
• Experience in conducting risk and needs assessment, referral, and providing effective short-term and long-term counselling/psychotherapy.
• Experience in risk management interventions.
• Experience in adult safeguarding and child protection, and clear knowledge and understanding of safeguarding and child protection policies and legislation.
• Experience in providing effective engagement and immediate support to help adult service users through challenging experiences and develop skills to make positive changes in their lives.
• The ability to work remotely with a good broadband connection installed in your home/place of work, a comfortable and safe home working setup, alongside the competent and confident use of technology.
• Exceptional time management skills and the ability to manage your own clinical caseload and all administrative tasks involved, in addition to having the ability to communicate effectively with teams via online communication platforms.
• You are available for a minimum of 30 hours per week comprising 4 or 6-hour shifts (or split shifts) per day - which are spread across afternoons, evenings, and weekends.
• Sensitivity and understanding of the social, environmental, and economic factors that impact people’s mental health.
• Be resilient, empathetic, and mentally equipped to help people that may present in distress.
• A ‘can-do’ attitude and ambition to work hard as part of a team to build something really special in line with our mission statement.
• A clear understanding of issues pertaining to equality, diversity, and inclusion and how an awareness of these inform your practice.
• A willingness to learn and understand mental health issues and theories around psychological change.
• A belief that outcomes matter and have to be measured.
• Experience and ability to work collaboratively across multi-disciplinary teams.

Benefits:

• Competitive Salary: Dependant on experience £27,972 (pro rata).
• Generous Annual Leave: Enjoy 36 days of annual leave, including public holidays.
• Professional Development: Benefit from our yearly professional training programmes.
• Financial Security: Secure your financial future with our pension contributions and annual company share option awards.
• Health and Well-being: Prioritize your health and well-being with our comprehensive AXA plan and access to an Employee Assistance Programme (EAP).
• Life Assurance: Gain peace of mind knowing that you’re covered with life assurance.
• Flexible Working: Embrace the flexibility of remote working.
• Lifestyle Benefits: Take advantage of our Incapacity Income Protection.

At Kooth, we are committed to fostering an inclusive and diverse workplace that values and embraces the unique contributions of every individual. We believe in equal opportunities for all, regardless of race, colour, religion, gender, gender identity or expression or sexual orientation.

Request for Reasonable Adjustments: We are dedicated to providing reasonable adjustments to applicants and employees with disabilities or individuals who require accommodations to participate in the application process.

Kooth plc is committed to our responsibilities for safeguarding and promoting the welfare of children, young people and vulnerable adults.