At a Glance
- Tasks: Manage relationships with NHS clients and ensure access to vital mental health support.
- Company: Join Kooth, a leading digital mental health provider making a real difference.
- Benefits: Up to £48,000 salary, 28 days leave, health insurance, and flexible working options.
- Other info: Inclusive workplace committed to professional growth and community impact.
- Why this job: Be part of a mission-driven team transforming mental health care for millions.
- Qualifications: 2+ years in client-facing roles; NHS knowledge preferred but not essential.
The predicted salary is between 48000 - 48000 £ per year.
Kooth PLC are on a mission to use technology as a way to remove any barriers that could prevent someone accessing the mental health support that they need. At Kooth, we create a welcoming space for effective, personalised digital mental health care. Kooth's products are available to over 18 million users in the US and UK, who are able to go online and access effective therapy and wellbeing support by speaking to qualified counsellors to manage their mental health in a safe and anonymous way.
We're looking for a Relationship Manager to hold responsibility for a patch of around 10 existing contracts across ICBs in London, Kent and Medway, retaining and growing this book of business while identifying new opportunities within the region. This is a commercially-minded, consultative role. You'll work closely with Integrated Care Boards (ICBs) to ensure Kooth and Qwell's services are genuinely meeting local priorities for children, young people, and adults—helping to make sure people can access the right mental health support when they need it.
Requirements
- 2+ years' experience in a Relationship Manager, Account Manager, Customer Success, or similar client-facing role.
- Good working knowledge of the NHS; experience within healthcare is preferred, but candidates from other industries with transferable experience are welcome to apply.
- Good working knowledge of PowerPoint and Excel.
- A positive attitude and high work ethic.
Responsibilities
- Own the retention and renewal of a portfolio of circa 10 existing ICB contracts across London, Kent and Medway.
- Identify and convert new business opportunities within your patch, supporting Kooth's wider growth targets.
- Build a clear understanding of each ICB's strategic goals for children and adults mental health, and track how Kooth is performing against them.
- Work consultatively with commissioners and stakeholders - asking open questions, challenging assumptions, and identifying gaps in local service provision.
- Understand the wider health and care landscape in your region, including how schools, NHS services and local authorities fit together to support young people and adults.
- Bring commercial rigour to every conversation - understanding contract value, pricing, and the numbers behind renewal and growth targets.
- Deliver clear, confident presentations to commissioners and stakeholders.
- Report accurately and consistently on contract status, pipeline and performance.
NHS Knowledge
- Strong understanding of the NHS and how it operates, particularly ICBs, commissioners, and local healthcare priorities.
- Awareness of current healthcare challenges, employment and priorities within local communities.
Relationship Management
- Build and maintain strong relationships with NHS customers and stakeholders.
- Retain existing contracts and ensure high levels of customer satisfaction.
- Act as a trusted partner rather than a salesperson.
Consultative Approach
- Understand customer needs through effective consultation.
- Ask insightful, open-ended questions to uncover challenges and service gaps.
- Demonstrate how Kooth's services can help address those needs, without a hard-selling approach.
Communication & Stakeholder Management
- Excellent verbal and written communication skills.
- Ability to engage confidently with senior NHS stakeholders.
- Present information clearly and build credibility.
Commercial Awareness
- Strong numeracy skills with an understanding of commercial implications.
- Comfortable discussing contract value, renewal opportunities, and performance metrics.
- Success measured partly on Annual Recurring Revenue (ARR) through contract retention and growth.
Customer Success & Retention
- Focus on retaining and strengthening existing partnerships.
- Identify opportunities to expand or improve services where appropriate.
- Ensure customers achieve value from Kooth's services.
Benefits
- Salary: Up to £48,000, plus up to 20% performance-related commission, based on ARR.
- Generous Annual Leave: Enjoy 28 days of annual leave, in addition to public holidays.
- Professional Development: Benefit from yearly professional training programmes.
- Financial Security: Pension contributions and annual company share option awards.
- Health and Well-being: Comprehensive AXA Health Insurance and access to an Employee Assistance Programme (EAP).
- Life Assurance: Coverage providing up to four times your annual salary.
- Flexible Working: Remote and field-based working options.
- Lifestyle Benefits: Cycle to Work Scheme and Incapacity Income Protection.
At Kooth, we are committed to fostering an inclusive and diverse workplace that values and embraces the unique contributions of every individual. We believe in equal opportunities for all, regardless of race, colour, religion, gender, gender identity or expression or sexual orientation.
Request for Reasonable Adjustments: We are dedicated to providing reasonable adjustments to applicants and employees with disabilities or individuals who require accommodations to participate in the application process, interviews, or job-related tasks.
Kooth plc is committed to our responsibilities for safeguarding and promoting the welfare of children, young people and vulnerable adults.
Relationship Manager in London employer: Kooth
At Kooth PLC, we pride ourselves on being an exceptional employer dedicated to fostering a supportive and inclusive work environment. As a Relationship Manager, you'll enjoy competitive compensation, generous annual leave, and opportunities for professional development, all while making a meaningful impact on mental health support across London, Kent, and Medway. Our commitment to employee well-being is reflected in our comprehensive health benefits and flexible working arrangements, ensuring you can thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Relationship Manager in London
✨Join HR Networks
Get involved in HR-specific communities, like the Chartered Institute of Personnel and Development (CIPD) and local HR meetups. This is a fantastic way to connect with industry professionals and learn about job openings before they even hit job boards!
✨Make Your Presence Known
Attend HR conferences and workshops in your area to network with potential employers. Don't be shy—introduce yourself, exchange business cards, and let them know you're keen on a full-time role in HR. Who knows, you might just land a friendly face at Kooth!
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Create content around HR topics you’re passionate about, like employee engagement or diversity initiatives. Share articles or insights on LinkedIn to demonstrate your knowledge and get noticed by recruiters. It’s a subtle yet effective way to show you’re the right fit for a full-time role at Kooth.
We think you need these skills to ace Relationship Manager in London
Some tips for your application 🫡
Show Off Your HR Skills:When you’re crafting your CV, make sure you highlight specific HR skills that are relevant to the role at Kooth. Include any experience with recruitment processes, employee relations, or performance management, and don’t forget to mention your familiarity with HR software or tools that could give you an edge.
Tailor Your Cover Letter:Your cover letter is your chance to shine, so tailor it to Kooth and the specific HR role. Highlight your passion for people management and how your unique approach can help foster a positive workplace culture. Be sure to sprinkle in examples from your past experiences that illustrate your problem-solving abilities and interpersonal skills.
Include Relevant Certifications:If you’ve got any HR certifications or relevant training under your belt, be sure to showcase them! These qualifications can really set you apart from other candidates when applying for this full-time HR position at Kooth. List them prominently on your CV to catch the hiring manager's eye.
Align with Company Culture:Make sure your application speaks to Kooth's values and culture. Research the company and align your experiences or values with what they stand for. This will show them that you're not only a fit for the role but also for the overall vibe of the team and organisation.
How to prepare for a job interview at Kooth
✨Brush Up on HR Best Practices
As you're diving into human resources, it’s crucial to be well-versed in the latest HR practices and legislation. Get familiar with key topics like employee engagement, talent acquisition, and diversity initiatives, as these could easily pop up in your interview with Kooth.
✨Know Your Recruitment Tools
Most HR roles involve using various recruitment tools and ATS (Applicant Tracking Systems). Make sure you can comfortably discuss platforms like Workday or Greenhouse. If you've had direct experience, share those examples; if not, show your eagerness to learn!
✨Highlight Your People Skills
A full-time HR role at Kooth will require strong interpersonal skills. Prepare to share stories that demonstrate how you’ve successfully navigated conflicts or supported team members in past experiences. Authenticity goes a long way in this field.
✨Stay Current with HR Trends
Being up to speed with current HR trends, like remote working protocols or mental health initiatives, can set you apart. Be ready to discuss how these trends could impact Kooth and how you would contribute to adapting HR strategies.
