At a Glance
- Tasks: Lead People Operations to enhance employee experience and streamline processes across the UK and US.
- Company: Join Kooth, a mission-driven organisation transforming digital mental health support for young people.
- Benefits: Enjoy 28 days annual leave, competitive salary, health insurance, and flexible working options.
- Other info: Be part of a diverse team committed to inclusivity and employee well-being.
- Why this job: Make a real impact in mental health while developing your career in a supportive environment.
- Qualifications: Experience in People Operations and HR systems management is essential.
The predicted salary is between 65000 - 65000 £ per year.
About Us
Kooth is a fast-growing, mission-driven organization transforming access to digital mental health support across the UK and the US. Our mission is to create welcoming, accessible spaces for personalized mental health care that empower young people to thrive. Grounded in an early-intervention model, we support young people aged 10–25 to build resilience, access timely care, and lead fulfilling lives.
In the UK, Kooth works alongside the NHS and is the country’s largest digital mental health platform for young people, built on more than one million hours of professional support delivered to youth across the country. In the US, we bring our mission to life through Soluna, California’s first statewide digital behavioral health service for 13–25-year-olds.
Our culture is rooted in our values: Alongside You, Flexible, Compassionate, Committed, and Safe. These values guide how we support young people, collaborate with one another, and build solutions that meet individuals and communities where they are.
What We’re Looking For
The People Operations Manager will manage the day-to-day delivery and continuous improvement of People Operations across the UK and US. This role will translate People priorities into consistent, efficient, and compliant processes that create a seamless employee experience.
How You’ll Make an Impact
- People Operations Delivery: Manage the effective day-to-day delivery of People Operations services across the UK and US. Translate People priorities into clear processes, workflows, service standards, and team objectives.
- Systems Management and Continuous Improvement: Manage the HRIS, Rippling, and other key People systems across the UK and US, serving as the primary operational subject matter expert.
- Payroll and Benefits Administration: Manage payroll processes across the UK and US, ensuring information is accurate, complete, timely, and compliant.
- Team Management and Development: Manage, coach, and support a team of three People Operations Generalists serving employees across the UK and US.
- People Data, Governance, and Compliance: Maintain accurate, well-governed People data through effective controls, documentation, and regular audits.
- Health and Safety: Coordinate health and safety activities across the UK and US, supporting compliance with relevant legislation and internal requirements.
Requirements
- Proven experience managing People Operations services and supporting the development of a high-performing team.
- Experience supporting employees and managers across both the UK and US.
- Hands-on experience managing HR systems, including supporting HRIS implementations, automation, system administration, and continuous process improvement.
- Working knowledge of UK and US employment law, regulatory requirements, data governance, and payroll processes.
- Strong People data and reporting skills.
- Excellent communication skills.
- Strong stakeholder management and cross-functional collaboration skills.
- Strong project management, problem-solving, and prioritisation skills.
- A proactive, adaptable, and resilient approach.
- CIPD or SHRM accreditation is required.
Benefits
- Compensation: The base salary for this role is up to £65,000 per annum.
- Generous Annual Leave: Enjoy 28 days of annual leave, in addition to public holidays.
- Professional Development: Benefit from yearly professional training programmes.
- Financial Security: Secure your financial future with pension contributions and annual company share option awards.
- Health and Well-being: Comprehensive AXA Health Insurance and access to an Employee Assistance Programme (EAP).
- Life Assurance: Coverage providing up to four times your annual salary.
- Flexible Working: Embrace the flexibility of remote working.
- Lifestyle Benefits: Participate in the Cycle to Work Scheme.
At Kooth, we are committed to fostering an inclusive and diverse workplace that values and embraces the unique contributions of every individual.
Request for Reasonable Adjustments: We are dedicated to providing reasonable adjustments to applicants and employees with disabilities.
Kooth plc is committed to our responsibilities for safeguarding and promoting the welfare of children, young people and vulnerable adults.
People Operations Manager in London employer: Kooth
At Kooth PLC, we pride ourselves on being an exceptional employer dedicated to fostering a supportive and inclusive work environment. As a Relationship Manager, you'll enjoy competitive compensation, generous annual leave, and opportunities for professional development, all while making a meaningful impact on mental health support across London, Kent, and Medway. Our commitment to employee well-being is reflected in our comprehensive health benefits and flexible working arrangements, ensuring you can thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land People Operations Manager in London
✨Join HR Networks
Get involved in HR-specific communities, like the Chartered Institute of Personnel and Development (CIPD) and local HR meetups. This is a fantastic way to connect with industry professionals and learn about job openings before they even hit job boards!
✨Make Your Presence Known
Attend HR conferences and workshops in your area to network with potential employers. Don't be shy—introduce yourself, exchange business cards, and let them know you're keen on a full-time role in HR. Who knows, you might just land a friendly face at Kooth!
✨Leverage Your University Connections
If you’re a recent grad or still in uni, tap into your career services and alumni network. Many universities have connections with companies looking for HR talent, so get those leads and apply through our website for a smoother application process.
✨Showcase Your HR Passion
Create content around HR topics you’re passionate about, like employee engagement or diversity initiatives. Share articles or insights on LinkedIn to demonstrate your knowledge and get noticed by recruiters. It’s a subtle yet effective way to show you’re the right fit for a full-time role at Kooth.
We think you need these skills to ace People Operations Manager in London
Some tips for your application 🫡
Show Off Your HR Skills:When you’re crafting your CV, make sure you highlight specific HR skills that are relevant to the role at Kooth. Include any experience with recruitment processes, employee relations, or performance management, and don’t forget to mention your familiarity with HR software or tools that could give you an edge.
Tailor Your Cover Letter:Your cover letter is your chance to shine, so tailor it to Kooth and the specific HR role. Highlight your passion for people management and how your unique approach can help foster a positive workplace culture. Be sure to sprinkle in examples from your past experiences that illustrate your problem-solving abilities and interpersonal skills.
Include Relevant Certifications:If you’ve got any HR certifications or relevant training under your belt, be sure to showcase them! These qualifications can really set you apart from other candidates when applying for this full-time HR position at Kooth. List them prominently on your CV to catch the hiring manager's eye.
Align with Company Culture:Make sure your application speaks to Kooth's values and culture. Research the company and align your experiences or values with what they stand for. This will show them that you're not only a fit for the role but also for the overall vibe of the team and organisation.
How to prepare for a job interview at Kooth
✨Brush Up on HR Best Practices
As you're diving into human resources, it’s crucial to be well-versed in the latest HR practices and legislation. Get familiar with key topics like employee engagement, talent acquisition, and diversity initiatives, as these could easily pop up in your interview with Kooth.
✨Know Your Recruitment Tools
Most HR roles involve using various recruitment tools and ATS (Applicant Tracking Systems). Make sure you can comfortably discuss platforms like Workday or Greenhouse. If you've had direct experience, share those examples; if not, show your eagerness to learn!
✨Highlight Your People Skills
A full-time HR role at Kooth will require strong interpersonal skills. Prepare to share stories that demonstrate how you’ve successfully navigated conflicts or supported team members in past experiences. Authenticity goes a long way in this field.
✨Stay Current with HR Trends
Being up to speed with current HR trends, like remote working protocols or mental health initiatives, can set you apart. Be ready to discuss how these trends could impact Kooth and how you would contribute to adapting HR strategies.
