At a Glance
- Tasks: Lead a team delivering vital mental health support to young people, both online and face-to-face.
- Company: Join Kooth, the UK's largest digital mental health platform for youth.
- Benefits: Enjoy competitive salary, generous leave, training, and wellness days.
- Other info: Hybrid working with opportunities for professional growth and a supportive team culture.
- Why this job: Make a real difference in young people's lives while developing your leadership skills.
- Qualifications: Relevant degree or experience in mental health services and team management.
The predicted salary is between 36103 - 36103 £ per year.
Reports to: Service Manager
Location: Hybrid, Remote home-based with regular travel into Halton (Runcorn and Widnes)
Hours: 30
Contract Type: Fixed Term Contract (6 months)
Kooth is a fast-growing, mission-driven organization transforming access to digital mental health support across the UK and the US. Our mission is to create welcoming, accessible spaces for personalized mental health care that helps young people thrive.
Role Objective
Responsible for providing line management of Kooth’s online digital pathways and Face to Face team of Practitioners who deliver our services to our users. You will create a positive working environment for your team, empowering and energising them, and holding them to account to enable them to deliver a high-quality, safe service.
Split of the role:
- Management & Leadership - 60%
- Analytics, Reporting & Insights - 20%
- Service Developments - 10%
- Clinical case management - 10%
Main responsibilities:
Management & Leadership- Provide management, support and development to a diverse team of Mental Health Practitioners and Counsellors, both face to face and online.
- Establish and deliver 1-2-1s with team members and team business meetings on a regular cadence.
- Foster a collaborative and supportive team environment that promotes professional growth and development.
- Engage team members to provide a continually improving and quality service to our users.
- Review, monitor and manage any HR relations with individuals with support from your line manager and the People Team.
- Ensuring compliance with Kooth policies and procedures, whilst making sure relevant risks are flagged and mitigated.
- Work in co-production with the Clinical Team to ensure the delivery of clinical excellence and safe practice.
- Lead recruitment including shortlisting, interviewing and onboarding of new practitioners, CITs and associate counsellors.
- Support the practitioners with the management of cases, extensions and reviewing support in collaboration with clinical colleagues.
- Respond to enquiries from professionals, schools, and families regarding referrals and service access.
- Provide clear, accessible information to parents/carers about the nature and boundaries of Kooth services.
- Use performance data and key performance indicators to support team members in delivering high quality interventions for our service users.
- Collect, analyse and interpret data relevant to service delivery, outcomes, and team performance.
- Prepare regular reports for management and key stakeholders.
- Monitor and evaluate the quality and effectiveness of online & face to face services provided by the teams.
- Set performance expectations in line with the performance framework, provide regular feedback, and conduct performance evaluations for team members.
- Manage and action service user feedback and develop case studies for commissioning reports.
- Support the wider SD Management team to identify areas for improvement and make recommendations for service enhancements.
- Report on team level performance, identifying trends driving operational improvements.
- Stay informed about the latest research, best practices, and technological advancements in digital behavioural health services.
- Contribute to the development and enhancement of company policies, procedures, and service delivery models.
- Participate in the continuous development of an accessible and appropriate Kooth service.
- Support the integration of digital services through appropriate referrals and blended delivery.
- Manage the Face to Face waiting list, responsible for the allocation of clients, adhering to contract waiting time targets.
- Support Face to Face practitioners and digital platform practitioners with the management of cases.
- Attend on-site and virtual MDT meetings within Halton CAMHs and related stakeholder interface calls.
- Attend line management and facilitate team meetings for our Face-to-Face delivery team in the Halton area.
The main responsibilities are not an exhaustive list of duties, only a general guide to the post. In consultation with the post-holder, the duties may change from time to time to reflect the service's evolving needs.
Requirements
Essential- A relevant professional qualification/degree such as social care, mental health nursing, counselling, social work, psychology or equivalent professional qualification; or qualified by experience in previous roles.
- Experienced in leading or managing teams in the field of Mental Health or other relevant adult services.
- Excellent communication skills, a team player who will be an integral part of the Service Delivery management team.
- Ability to demonstrate leadership skills within a team or project.
- Knowledge and Training In Safeguarding & Child Protection.
- Located within the Halton area or has ability to travel to various local schools and community venues, as required.
- A full clean drivers license.
- A relevant professional mental health qualification and demonstrable experience.
- Data literate; confidently analyse and use data in a meaningful way.
- Ability to solve problems, manage complex problems and deal with critical situations in a calm and effective manner.
- Safeguarding and risk management interventions training.
Benefits
- Salary: £36,103.20 (full-time equivalent) dependant on level of qualification and experience.
- Service times: Rota hours during hours: to be confirmed.
- Tech: A Kooth laptop for you to comfortably work from home.
- Annual leave: Generous annual leave package.
- Clinical Supervision and in-house clinical support: all paid for and monthly.
- Training: A full training programme to get you started.
- Free CPD: Yearly professional training programmes structured around you.
- Pension: Pension contributions.
- LTIP: Eligible for the annual award of Long Term Incentive Plan (shares).
- Healthcare Package: Healthshield.
- Wellness days.
- Life Assurance (4x Salary).
- Group Income Protection - long-term sick insurance policy.
At Kooth, we are committed to fostering an inclusive and diverse workplace that values and embraces the unique contributions of every individual. We believe in equal opportunities for all, regardless of race, colour, religion, gender, gender identity or expression or sexual orientation.
Our dedication to creating a fair and unbiased environment is reflected in all aspects of our recruitment, hiring, and employment practices. We strive to provide a work environment that is free from discrimination, where every employee is treated with respect and dignity.
Request for Reasonable Adjustments: We are dedicated to providing reasonable adjustments to applicants and employees with disabilities or individuals who require accommodations to participate in the application process, interviews, or job-related tasks.
Kooth plc is committed to our responsibilities for safeguarding and promoting the welfare of children, young people and vulnerable adults. We are committed to recruiting candidates who share this commitment to safeguarding, and therefore we apply robust recruitment and selection procedures to ensure that the people selected are right for the job.
Service Delivery Team Manager - Kooth Face to Face & Online in Halton employer: Kooth
At Kooth, we pride ourselves on being a mission-driven organisation that transforms access to mental health support for young people. Our hybrid work model allows for flexibility while fostering a collaborative and supportive team environment in Halton, where employees are empowered to grow professionally through comprehensive training and development opportunities. With a strong commitment to inclusivity and employee well-being, we offer generous benefits including clinical supervision, wellness days, and a healthcare package, making us an excellent employer for those seeking meaningful and impactful work.
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery Team Manager - Kooth Face to Face & Online in Halton
✨Get Involved in Local Mental Health Initiatives
We all know that networking in the therapy and counselling field can lead to great opportunities. Look out for local mental health awareness events, workshops, or support groups. These are perfect spots to meet potential employers and other professionals who might help open doors for you.
✨Leverage Online Therapy Platforms
Many temporary counselling roles pop up on platforms like BetterHelp or Talkspace. Make sure your profile is top-notch so when clients or employers are browsing, you'll stand out. Plus, showing engagement in this space can really elevate your visibility!
✨Tap into University Career Services
If you're currently studying or recently graduated, don’t ignore your university's career services. They often have great connections to temporary roles in therapy that aren't advertised widely. Plus, they can help you prepare for those all-important interviews!
✨Check Out Local Agencies and Consultancies
Temporary roles in therapy often get filled through agencies that specialise in healthcare staffing. Make a list of local counselling agencies and reach out – a simple email expressing your interest can go a long way. Remember, most agencies appreciate candidates who proactively seek out opportunities!
We think you need these skills to ace Service Delivery Team Manager - Kooth Face to Face & Online in Halton
Some tips for your application 🫡
Highlight Your Practical Experience:When applying for a temporary role in therapy or counselling, we need to see your practical experience front and centre. Include details of any placement experiences, internships, or voluntary work in your CV. Make sure to mention specific techniques or therapies you’re familiar with—this shows your readiness to jump in and make an impact!
Showcase Your Approach:In your cover letter, take a moment to explain your therapeutic approach and what methodologies you’re passionate about. This is your chance to connect your personal style with the values of Kooth. Temporary roles often require a quick adjustment; helping them understand your philosophy will assure them you're a good fit!
Be Flexible and Open-Ended:Since this is a temporary position, emphasise your flexibility in your application. Highlight that you're eager to take on varying responsibilities or adapt your style to different clients’ needs. It's a huge plus for potential employers who want someone who can slide effortlessly into their team.
Certifications Matter!:Don’t forget to include any relevant certifications or trainings in your application documents. Specific qualifications like a Diploma in Counselling or any accredited workshops/additional training can set you apart. Ensure these are listed clearly in your CV, as they illustrate your commitment to your professional development and the field itself.
How to prepare for a job interview at Kooth
✨Show Your Empathy Skills
In the therapy and counselling field, showcasing your empathy and interpersonal skills is crucial. Prepare to share specific examples from your past experiences where you've demonstrated this, whether in volunteer work, internships, or even personal scenarios.
✨Be Ready for Scenario-Based Questions
Expect some real-world scenario questions where you might need to outline how you'd handle specific client situations. Practise articulating your thought process and the interventions you would consider using, reflecting your understanding of various therapeutic approaches.
✨Highlight Flexibility and Adaptability
Since you're aiming for a temporary role, be prepared to discuss your adaptability. Temporary positions often require quickly building rapport and adjusting to different client needs, so think of examples where you've successfully navigated changes or challenges in a work environment.
✨Prepare Your Personal Philosophy
Having a clear understanding of your therapeutic philosophy can set you apart. Be ready to share how your values and approach align with those of Kooth and why you're passionate about making a difference in clients' lives, even in a temporary position.
