Commercial Operations Associate

Location: UK Salary: £28,000 - £33,000 per annum (dependent on experience) Department: Commercial Operations Working pattern: Full time, 9am-5.30pm

Kooth is on a mission to remove the barriers that prevent people from accessing the mental health support they need. As the UK's longest-established digital mental health provider, we create welcoming, accessible spaces where young people can access personalised, effective support in a safe and anonymous way. Our early-intervention approach empowers young people aged 10-25 to build resilience, access timely support, and lead fulfilling lives. Today, Kooth's products are available to over 18 million people across the UK and US, connecting them with qualified counsellors and a range of wellbeing resources when they need support. Our culture is grounded in our values - Alongside You, Flexible, Compassionate, Committed, and Safe - which guide how we support young people, collaborate as a team, and create solutions that meet communities where they are. You'll be joining at an exciting time as we continue to grow our product-led strategy and expand access to digital mental health support through Soluna, our innovative behavioural health service for young people aged 13-25.

About the role

We're looking for a Commercial Operations Associate to join our Commercial Operations team and play an important role in supporting our tender, procurement and commercial processes. This is a junior role with exposure across multiple areas of the business. You'll help coordinate tender responses, manage opportunities and procurement platforms, support market engagement activity, and provide research and analysis to the wider commercial leadership team. It's a great opportunity for someone who is highly organised, detail-oriented and process-driven, and who wants to build a career within a commercial environment. You don't need to be a procurement expert from day one - what matters most is your ability to learn quickly, manage competing priorities and take ownership of your work. You'll work closely with senior stakeholders across Sales, Marketing, Product, Finance, Legal and Delivery, helping to keep commercial activity moving and ensuring we meet important deadlines.

What you'll be doing

Tender capture & forecasting

• Support the tender capture and evaluation process, helping inform bid/no-bid decisions.
• Maintain accurate and up-to-date tender dashboards and opportunity forecasts.
• Work with regional teams to maintain data quality and coordinate regular opportunity updates.
• Support tender review meetings and ensure actions are followed through.

Tender response coordination

• Coordinate the development and delivery of high-quality, compliant proposals within tight customer deadlines.
• Bring together contributions from teams across Sales, Marketing, Product, Finance, Commercial, Legal and Delivery.
• Work with regional teams to assess tender requirements and ensure proposals align with our services and business priorities.
• Support the ongoing development and maintenance of TenderGPT, working alongside our data science team to incorporate best practice.

Tender opportunity review

• Monitor and review new tender opportunities through platforms such as Contracts Advance and Find-a-Tender.
• Support the team in assessing and escalating relevant opportunities.
• Help manage Contracts Advance, ensuring effective use and adherence to agreed processes.
• Monitor the tender inbox and coordinate communications, clarification questions and procurement updates.

Market engagement & RFIs

• Support Relationship Managers with market engagement activity and Requests for Information (RFIs).
• Research commissioner priorities and help translate insights into effective responses.
• Coordinate and submit engagement and RFI documentation.

Systems, portals & frameworks

• Manage our commercial CRM, Salesforce, ensuring consistency of usage across the Commercial team and accuracy of data.
• Manage access and usage of commercial tools including Contracts Advance, LinkedIn Sales Navigator, Cirrus Insight and other relevant platforms.
• Maintain oversight of tender portals, including downloading documentation and supporting bid submissions.
• Support the management of framework agreements and Dynamic Purchasing Systems (DPS), including reporting and compliance.
• Develop a strong understanding of key frameworks such as G-Cloud and NHS SBS.

Research & commercial support

• Provide research and analysis to support commercial leadership.
• Support commercial events, conferences and other projects as required.

About you

We're looking for someone who enjoys bringing structure, clarity and momentum to busy environments. You might be an early-career commercial professional, a generalist looking to move into a commercial role, or someone with experience in operations, bid coordination, procurement, sales operations or a similar environment. You'll be someone who: Is highly organised and pays close attention to detail. Enjoys working with processes and making