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- Tasks: Manage relationships and contracts to ensure effective mental health support delivery.
- Company: Join the UK's largest digital mental health platform for young people.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Other info: Dynamic role with a focus on innovation and collaboration in mental health.
- Why this job: Make a real difference in mental health while building valuable relationships.
- Qualifications: Experience in account management and strong communication skills required.
The predicted salary is between 36000 - 60000 £ per year.
Listed on the London Stock Exchange (LSE:KOO), our mission is to provide welcoming and effective digital mental health support to the nation. Working in partnership with the NHS, we are already the UK’s largest digital mental health platform for young people aged 10-25. We are now rapidly expanding into supporting the NHS adult population, providing corporate solutions to help build mentally healthy businesses, and expanding internationally.
The Relationship Manager will have responsibility for ensuring the renewal of their contracts, optimising pricing and the uplift and expansion potential in their patch. Identify and nurture strategic commissioner relationships and build the wider system stakeholder relationships in the contract areas for which they are responsible to effectively promote the amazing outcomes that Kooth delivers.
Account Management & Customer SuccessDevelop high-quality and timely business case proposals and develop and support tenders as needed to ensure contract renewals are confirmed. Navigate the shift in contractual relationships into ICS/Health Board structures by identifying and nurturing strategic commissioner relationships and stakeholder relationships pertinent to their contracts.
Stakeholder ManagementIdentify and nurture strategic stakeholder relationships across the new commissioning structure (including Provider Trusts (NHS) and Provider Collaboratives, CAMHS/AMHS), paying close attention to the local priorities and objectives in the contract areas for which they are accountable are fed into the central reporting function. Network, liaise and hold relationships with the most important partner agencies (statutory, independent and charitable organisations) to embed Kooth in the new ICS/Health Board structure.
Develop and deliver best-in-class customer success presentations and sales pitches to audiences of commissioners, providers and stakeholders including young people and adult cohorts. Working strategically with commissioners and the central support team, ensure there is accurate evaluation and reporting on our services and performance, and identify ways we can improve on our delivery.
Forecast, report and record effectively and accurately in a consistent and timely way using SalesForce with contacts, leads, opportunities and activities including regular and timely updating of the Account Plans within your area of responsibility. Ability to both effectively analyse data, draw out key insights and present them effectively or critically review centrally developed outputs to advance conversations with commissioners and stakeholders.
Branding & EngagementUnderstand the ICS/Health Board structure and governance including strategic objectives within Mental Health Trusts and Provider Collaboratives, to ensure that local priorities and objectives are reflected in the engagement, marketing, customer success strategies in the contracts for which they are responsible. Close collaboration with the Engagement Team Leader and Engagement Leads for their contract areas, ensuring there is alignment on supporting the promotional efforts.
Relationship Manager - Maternity Cover in Birmingham employer: Kooth
Contact Detail:
Kooth Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Relationship Manager - Maternity Cover in Birmingham
✨Tip Number 1
Networking is key! Get out there and connect with people in the industry. Attend events, join relevant online groups, and don’t be shy about reaching out to potential contacts on LinkedIn. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Prepare for interviews like a pro! Research the company, understand their mission, and think about how your skills can help them achieve their goals. We recommend practising common interview questions and even doing mock interviews with friends or mentors to boost your confidence.
✨Tip Number 3
Showcase your achievements! When you get the chance to present yourself, whether in an interview or networking situation, highlight your past successes and how they relate to the role. We want to see how you can bring value to the team!
✨Tip Number 4
Don’t forget to follow up! After interviews or networking events, send a quick thank-you email to express your appreciation. It keeps you on their radar and shows your enthusiasm for the role. And remember, check out our website for more opportunities!
We think you need these skills to ace Relationship Manager - Maternity Cover in Birmingham
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Relationship Manager role. Highlight your experience in account management and stakeholder relationships, as these are key to what we’re looking for at StudySmarter.
Showcase Your Achievements: Don’t just list your responsibilities; share specific achievements that demonstrate your ability to nurture relationships and drive contract renewals. We love seeing how you’ve made a difference in previous roles!
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to see your skills and experiences at a glance. We appreciate straightforward communication!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining the StudySmarter team!
How to prepare for a job interview at Kooth
✨Know Your Stuff
Before the interview, make sure you thoroughly understand the role of a Relationship Manager and the specifics of the company’s mission. Familiarise yourself with Kooth's services, especially how they support mental health for young people and adults. This knowledge will help you answer questions confidently and show your genuine interest in the position.
✨Build Your Network
Since the role involves nurturing strategic relationships, think about how you can demonstrate your networking skills. Prepare examples of how you've successfully built relationships in previous roles, particularly with stakeholders or commissioners. This will highlight your ability to connect with key players in the health sector.
✨Showcase Your Analytical Skills
The job requires effective data analysis and reporting. Be ready to discuss your experience with data-driven decision-making. Bring examples of how you've used data to inform strategies or improve outcomes in past roles. This will illustrate your capability to handle the analytical aspects of the job.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities and customer success strategies. Think of specific situations where you had to navigate complex stakeholder relationships or manage contract renewals. Practising these scenarios will help you articulate your thought process and approach during the interview.