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- Tasks: Lead daily operations and manage a team to enhance mental health services.
- Company: Join Kooth, the UK's largest digital mental health platform for young people.
- Benefits: Enjoy remote work, competitive salary, generous leave, and professional development opportunities.
- Why this job: Make a real impact in emotional health while working in a supportive, dynamic environment.
- Qualifications: Experience in managing mental health services and strong leadership skills required.
- Other info: Flexible working options and a commitment to inclusivity and safeguarding.
The predicted salary is between 36000 - 60000 £ per year.
Reports to: Head of Service Delivery Operations (Adults & CYP)
Direct Reports: 5 Shift Managers
Location: This is a remote role (UK based only)
Closing date: 4th July
Are you a forward-thinking leader with a passion for making a difference in emotional and mental health services? We are looking for a dynamic and inspirational manager to join our management team.
Join our Service Delivery Management Team as an Operations Manager, where you’ll play a pivotal role in overseeing the daily operations and resourcing across our digital platforms. This includes leading a team of Shift Managers responsible for service delivery, workflow management, and resourcing across both Adult and CYP emotional health and wellbeing services.
A role with Kooth is an exciting chance to join a fast growing business with a social purpose. Our mission is to provide welcoming and effective digital mental health support across the UK.
Working in partnership with the NHS, we are already the UK’s largest digital mental health platform for young people aged 10-25. We use the collective insight from over one million hours of professional support we have provided to guide people to self-help, community support, and professional help that matches their wants, needs, and goals in life.
Role Objective
Responsible for managing operations and day to day resourcing across the platforms - Kooth, Soluna, Qwell & IDP and management of a team of Shift Managers overseeing platform workflows, delivery of services and resourcing on Kooth and Qwell.
Split of the role
- Management and Leadership - 40%
- Business and Service Developments - 30%
- Analytics, Reporting & Insights - 20%
- Cross Functional Collaboration - 10%
Main Responsibilities
- Lead and manage daily operations across our service delivery platforms for adults and CYP.
- Oversee and support a team of Shift Managers to maintain optimal workflows, resourcing, and service delivery.
- Drive high performance across teams, embedding a culture of excellence, accountability, and continuous improvement.
- Lead through change, supporting scale-up and transformation with resilience and clarity.
Requirements
What We’re Looking For:
- Proven experience managing services or operations at a senior level in emotional health, wellbeing, or mental health.
- A strong background in team leadership with a focus on performance, service quality, and workforce development.
- Ability to lead and inspire through periods of change and organisational growth.
If you thrive in a high-impact, fast-moving environment and are ready to make a difference in the lives of children, young people, and adults, we want to hear from you.
Benefits
Are you looking for a fulfilling career with attractive perks and a supportive work environment? Look no further! We’re excited to offer an incredible opportunity with a range of benefits that cater to your professional growth, well-being, and work-life balance.
- Competitive Salary: Dependant on experience up to £46,000
- Generous Annual Leave: Enjoy 28 days of annual leave, in addition to public holidays.
- Professional Development: Benefit from our yearly professional training programmes.
- Financial Security: Secure your financial future with our pension contributions and annual company share option awards.
- Health and Well-being: Prioritize your health and well-being with our comprehensive AXA plan and access to an Employee Assistance Programme (EAP).
- Life Assurance: Gain peace of mind knowing that you’re covered with life assurance.
- Flexible Working: Embrace the flexibility of remote working.
- Lifestyle Benefits: Participate in the Cycle to Work Scheme and take advantage of our Incapacity Income Protection.
If you’re seeking a stimulating career where your well-being, growth, and contributions are valued, we invite you to apply and become a part of our dynamic and supportive team.
At Kooth, we are committed to fostering an inclusive and diverse workplace that values and embraces the unique contributions of every individual. We believe in equal opportunities for all.
We strive to provide a work environment that is free from discrimination, where every employee is treated with respect and dignity.
Request For Reasonable Adjustments
We are dedicated to providing reasonable adjustments to applicants and employees with disabilities or individuals who require accommodations to participate in the application process.
Kooth plc is committed to our responsibilities for safeguarding and promoting the welfare of children, young people and vulnerable adults.
We are committed to recruiting candidates who share this commitment to safeguarding.
Operations Manager (Adults & CYP) employer: Kooth Digital Health
Contact Detail:
Kooth Digital Health Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager (Adults & CYP)
✨Tip Number 1
Familiarise yourself with Kooth's mission and values. Understanding their commitment to mental health services will help you align your leadership style with their goals, making you a more attractive candidate.
✨Tip Number 2
Network with current or former employees of Kooth. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial during interviews.
✨Tip Number 3
Prepare to discuss your experience in managing teams through change. Highlight specific examples where you've successfully led teams in high-pressure environments, as this is crucial for the role.
✨Tip Number 4
Showcase your analytical skills by being ready to discuss how you've used data to drive performance improvements in previous roles. This aligns well with the responsibilities of analytics and reporting in the job description.
We think you need these skills to ace Operations Manager (Adults & CYP)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in managing operations, particularly in emotional health or wellbeing services. Use specific examples that demonstrate your leadership skills and ability to drive performance.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for mental health services and your understanding of the role. Mention how your background aligns with the responsibilities outlined in the job description, and express your enthusiasm for contributing to Kooth's mission.
Highlight Leadership Experience: In your application, emphasise any previous roles where you led teams through change or organisational growth. Provide concrete examples of how you inspired and managed teams to achieve high performance.
Showcase Analytical Skills: Since the role involves analytics and reporting, include any relevant experience you have in these areas. Discuss how you've used data to inform decision-making and improve service delivery in past positions.
How to prepare for a job interview at Kooth Digital Health
✨Show Your Leadership Skills
As an Operations Manager, you'll be leading a team of Shift Managers. Be prepared to discuss your leadership style and provide examples of how you've successfully managed teams in the past, especially during periods of change.
✨Demonstrate Your Passion for Mental Health
Kooth is focused on emotional and mental health services. Make sure to express your passion for this field and share any relevant experiences that highlight your commitment to improving mental health support.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and decision-making skills. Think of specific scenarios where you had to manage operations or lead a team through challenges, and be ready to explain your thought process.
✨Research Kooth's Services
Familiarise yourself with Kooth's platforms like Kooth, Soluna, Qwell, and IDP. Understanding their services will not only help you answer questions more effectively but also show your genuine interest in the company and its mission.
