Kooth Engagement Lead

Join to apply for the Kooth Engagement Lead role at Kooth Digital Health. Please note this role involves travel to schools and other engagements across the territory above. Our Engagement Leads work from home otherwise.

Kooth PLC is a digital mental health company committed to providing accessible mental health care for all, with a focus on children and young people in both the UK and the US. We aim to support the mental wellbeing of over 17 million people, boasting over twenty years of data and clinical excellence. We have been a trusted partner of the NHS and Local Authorities for over two decades, offering NICE-compliant services and holding a BACP accreditation. Kooth offers diverse access options, serving over 10.9 million people in the UK, providing immediate support without referrals or waiting lists, available 24/7.

With a workforce of 600 employees, Kooth is passionate about professional development and diversity and inclusion, with nearly 70% women in management positions. We offer an opportunity to join a rapidly growing business with a genuine social purpose, aiming to support the mental wellbeing of over 17 million people.

Role Objective

To raise awareness of Kooth (and Qwell if applicable) and achieve CYP contract registration targets by engaging with trusted referrers including schools, colleges, GPs, A&E, pharmacies, community groups, sports clubs and charities. This role involves weekly travel.

Split Of Role

• Promote Kooth direct to young people in secondary schools and colleges 50%
• Raise awareness of Kooth (and Qwell where applicable) by delivering training to teaching staff in schools and colleges 15%
• Raise awareness and encourage referral to Kooth (and Qwell where applicable) by offering information and training to community professionals - prioritising GP Practice Managers, CAMHS, A&E and Family Hubs 15%
• Promote Kooth to children in Year/Primary 6 by clustering engagement of local primary schools during transition period in the summer term 10%
• Maintain up to date records of engagement activity in Salesforce and EPs 8%
• Support the delivery of the national webinar programme 2%

Main Responsibilities

• Promote Kooth to young people in schools and colleges
• Prioritise engagement of secondary schools and colleges, with at least the largest 50% (based on pupil number) engaged in the past 6 months i.e. minimum of an intro email sent and one or more telephone calls made per setting.
• Deliver whole school or whole year group assembly presentations about Kooth - a minimum audience of 50 young people if visiting in person - and a minimum of 3 per week.
• Maintain an up to date database of ALL secondary schools and FE/Sixth Form colleges in contract area(s) using the current Engagement Plan (EP) template.
• Host stalls at high footfall public events, including Freshers Fairs.
• Inform and promote Kooth (and Qwell where applicable) to referrers
• Build and maintain an up to database of all GP surgeries and medical centres in contract area(s) with named Practice Managers where possible.
• Promote Kooth (and for Qwell if applicable to use for themselves or to refer adults) to education, healthcare & local community professionals by offering staff training.
• Join local social media groups and promote Kooth (& Qwell) using resources supplied centrally or via your team’s Canva Creation Lead.
• Raise awareness with parents/carers about Kooth (and that Qwell is available for them where applicable) by attending secondary school parents’ evenings.

General

• Demonstrate excellent knowledge about our Kooth and Qwell service, safeguarding, chat process and user benefit.
• Demonstrate understanding and execution of the “6 steps to success” engagement process.
• Continuously improve confidence, presentation skills and use of interactivity whilst public speaking.
• Take a strategic approach to diary management and planning outreach to maximise reach and minimise travel time across the whole contract area(s).
• Use monthly data and Commissioner priorities to assess and evolve your engagement approach.
• Represent your work and Kooth plc with knowledge and professionalism in quarterly Commissioner meetings.
• Timely administration to ensure Salesforce and Engagement Plans are up to date.
• Attend critical regional network meetings where you will be presenting information about Kooth/Qwell.

Requirements

• Ability to positively, proactively, and professionally communicate and engage young people and professionals.
• Clean driving licence and able to drive own car throughout the day (and evening when required).
• Efficiently manage own time, balancing each step in the engagement process.
• Knowledge of regional demographics and priorities of Commissioners.
• Able to analyse data from Salesforce, and begin to glean insights to improve performance.

Power Skills

• Communication
• Self starter
• Tenacity, determination
• Problem solving

Education/Qualification

• GCSE in English and Maths - Level 5 or above Expected
• Further Education qualification in teaching, marketing, sales, youth work or equivalent experience.

Benefits

Are you looking for a fulfilling career with attractive perks and a supportive work environment? Look no further! We’re excited to offer an incredible opportunity with a range of benefits that cater to your professional growth, well-being, and work-life balance.

• Competitive Salary: Dependant on experience, up to £27,200
• Generous Annual Leave: Enjoy 28 days of annual leave, in addition to public holidays.
• Professional Development: Benefit from our yearly professional training programmes.
• Financial Security: Secure your financial future with our pension contributions and annual company share option awards.
• Health and Well-being: Prioritize your health and well-being with our comprehensive AXA plan and access to an Employee Assistance Programme (EAP).
• Life Assurance: Gain peace of mind knowing that you’re covered with life assurance.
• Flexible Working: Embrace the flexibility of remote working.
• Lifestyle Benefits: Take advantage of our Incapacity Income Protection.

If you’re seeking a stimulating career where your well-being, growth, and contributions are valued, we invite you to apply and become a part of our dynamic and supportive team.

At Kooth, we are committed to fostering an inclusive and diverse workplace that values and embraces the unique contributions of every individual. We believe in equal opportunities for all, regardless of race, colour, religion, gender, gender identity or expression or sexual orientation.

Our dedication to creating a fair and unbiased environment is reflected in all aspects of our recruitment, hiring, and employment practices.

Request For Reasonable Adjustments: We are dedicated to providing reasonable adjustments to applicants and employees with disabilities or individuals who require accommodations to participate in the application process, interviews, or job-related tasks.

Kooth plc is committed to our responsibilities for safeguarding and promoting the welfare of children, young people and vulnerable adults. We are committed to recruiting candidates who share this commitment to safeguarding.