Relationship Manager - Maternity Cover in Birmingham

Kooth is a fast growing business with a social purpose. Our mission is to provide welcoming and effective digital mental health support to the nation. Working in partnership with the NHS, we are already the UK's largest digital mental health platform for young people aged 10‑25. We are now rapidly expanding into supporting the NHS adult population, providing corporate solutions to help build mentally healthy businesses, and expanding internationally.

The Relationship Manager will have responsibility for ensuring the renewal of their contracts, optimising pricing and the uplift and expansion potential in their patch.

• Identify and nurture strategic commissioner relationships and build the wider system stakeholder relationships in the contract areas for which they are responsible to effectively promote the amazing outcomes that Kooth delivers.

Account Management & Customer Success

• Responsible for taking sole responsibility for the renewal of contracts, delivering on opportunities for uplifts, expansions and new opportunities within designated areas and ensuring contracts are on latest pricing structures.
• Develop high‑quality and timely business case proposals and develop and support tenders as needed to ensure contract renewals are confirmed.
• Navigate the shift in contractual relationships into IC/Health Board structures by identifying and nurturing strategic commissioner relationships and stakeholder relationships pertinent to their contracts.
• Seek to challenge and improve current ways of working to implement best‑in‑class and proactive customer success strategies and approaches in a consistent way.
• Through close strategic commissioner relationships, identify potential new opportunities for Kooth so that colleagues can develop new solutions to meet the identified need, ensuring Kooth and Qwell are both at the heart of new models of care.

Stakeholder Management

• Identify and nurture strategic stakeholder relationships across the new commissioning structure (including Provider Trusts (NHS) and Provider Collaboratives, CAMHS/AMHS), paying close attention to local priorities and objectives in the contract areas for which they are accountable and feeding them into the central reporting function.
• Identify and nurture senior‑level relationships with the most important partner agencies of statutory, independent and charitable organisations in the region.
• Network, liaise and hold relationships with the most important partner agencies (statutory, independent and charitable organisations) to embed Kooth in the new IC/Health Board structure.
• Develop and deliver best‑in‑class customer success presentations and sales pitches to audiences of commissioners, providers, and stakeholders including young people and adult cohorts.

Analytics, Reporting & Insights

• Working strategically with commissioners and the central support team, ensure there is accurate evaluation and reporting on our services and performance, and identify ways we can improve on our delivery.
• Forecast, report and record effectively and accurately in a consistent and timely way using SalesForce with contacts, leads, opportunities and activities, including regular and timely updating of the Account Plans within your area of responsibility.
• Ability to both effectively analyse data, draw out key insights and present them effectively or critically review centrally developed outputs to advance conversations with commissioners and stakeholders.
• Ability to develop tailored narratives to show impact and effectiveness of Kooth's service to key commissioners and stakeholders in the IC/Health Board based on the strategic objectives and priorities.

Branding & Engagement

• Understand the IC/Health Board structure and governance including strategic objectives within Mental Health Trusts and Provider Collaboratives, to ensure that local priorities and objectives are reflected in the engagement, marketing and customer success strategies in the contracts for which they are responsible.
• Close collaboration with the Engagement Team Leader and Engagement Leads for their contract areas, ensuring alignment on supporting the promotional efforts.
• Support the execution of the strategy for engagement and communication strategies to effectively engage the commissioners in their area.

Requirements

• Experience of successfully identifying and nurturing new sales opportunities including tenders successfully turning them into service contracts specifically in the healthcare sector.
• Experience of working in partnership with commissioners and providers to successfully redesign services and develop new solutions.
• Appetite to meet and exceed new sales and growth in accounts targets and evidence of working in a team to develop and implement business growth strategies and campaigns.
• Knowledge and understanding of health and social inequalities and the impact this can have on children, young people and adults’ mental health.
• Knowledge and understanding of the changing commissioning landscape and the impact on mental health and social care services.
• Ability to liaise and network with a range of partner agencies across the statutory, independent and charitable sectors.
• Work in a way that engages positively with issues of diversity and difference.
• Develop and deliver presentations and sales pitches to audiences of commissioners, providers and stakeholders including young people and adult cohorts.
• Experience of using computerised systems at a high level including Microsoft, G‑suite, Salesforce, Slack or similar systems and ability to adapt and learn.

Benefits

• Competitive Salary: £38,000‑48,000 + 20% OTE (dependent on experience).
• Generous Annual Leave: 28 days of annual leave in addition to public holidays.
• Professional Development: yearly training programmes tailored to career aspirations and designed to enhance skills and knowledge.
• Financial Security: pension contributions and annual company share option awards.
• Health and Well‑being: comprehensive Healthshield Care plan and access to an Employee Assistance Programme (EAP) with 24/7 telephone mental health support and GP consultations.
• Life Assurance: coverage up to four times annual salary to loved ones in the event of death.
• Flexible Working: remote working options to support work‑life balance.
• Lifestyle Benefits: Cycle to Work Scheme and Incapacity Income Protection.

Equal Opportunities Statement

At Kooth, we are committed to fostering an inclusive and diverse workplace that values and embraces the unique contributions of every individual. We provide equal opportunities for all, regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, disability or any other protected characteristic. We are dedicated to providing reasonable adjustments to applicants and employees with disabilities or individuals who require accommodations to participate in the application process, interviews or job‑related tasks. If you require any reasonable adjustments, please inform our Human Resources team. Kooth plc is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We apply robust recruitment and selection procedures to ensure the people selected are right for the job, including a DBS check.