Training & Development Manager - Camberley, Surrey (GU15)

KOOSA Kids is a leading provider of high-quality, affordable before-school, after-school and holiday childcare across Berkshire, Greater London, Hampshire & Surrey. We are looking for a Training & Development Manager to join our Head Office in Camberley (GU15).

Location: Head Office – Camberley, Surrey

Compensation: £34,000 – £37,000 per year

Hours: Monday to Friday, 40 hours per week

Key Responsibilities

• Staff Management & Retention: Oversee all colleague training and CPD opportunities, develop and deliver appropriate training plans & content. Assist with delivery of the company retention plan. Actively drive and deliver the Assistant 2 Coach (A2C), Fast Track Management (FTM) and Suitable Person’s Assessment (SPA) processes (internal training courses). Actively drive and deliver the Club RAG System and Benchmarking Performance program. Support Regional Managers in line‑managing operational club colleagues, including creating, managing & delivering Performance Improvement Plans (PIPs) and club‑specific Continuous Personal Development (CPD) plans. Create and deliver on regular colleague correspondence / touch points.
• Day‑to‑day Operations: Communicate daily with Regional Managers and HR Co‑ordinator. Assist in venue audit management. Provide on‑site training and support or lead club sessions, showcasing best practice. Work with Operation Managers and Program & Equipment Manager to understand operational programmes of activity and equipment. Ensure all on‑site colleagues are compliant with KOOSA Kids and Ofsted training requirements, including Safeguarding and Behaviour Management Training. Manage the Holiday Club Fast Track Manager’s Programme to ensure holiday clubs are sufficiently staffed with fully trained supervisors each operating period.
• Holiday Club Recruitment: Work alongside the HR department to facilitate the Holiday Club recruitment process, deliver recruitment activities (College & Community Recruitment), attend job and college fairs and conduct interviews where required.

Qualifications

• At least 3–5 years solid experience in a Learning & Development or related HR managerial position.
• Proven success in developing employees through set progression pathways.
• Experience of coaching, supporting and mentoring employees, helping staff learn new skills and develop existing ones.
• Excellent communication skills and a people‑oriented personality.
• Ability to motivate others to deliver high standards.
• Inspirational, creative, friendly and energetic nature.
• Confidence in creating, writing and delivering inspirational training programmes.
• Reliability and commitment to high standards at all times.
• Experience in a Childcare, Early Years or Playwork setting is preferred but not essential.
• Valid Paediatric First Aid Training Certificate or willingness to obtain one.
• Full driving licence with access to own vehicle.
• Clearance for an enhanced DBS check.

Benefits

• Company laptop.
• Business mileage reimbursement.
• Company pension scheme.
• Discounted childcare.
• Social activities.
• Professional development opportunities.
• Career progression & support gaining recognised qualifications nationwide.

KOOSA Kids are committed to providing a working environment where all colleagues feel supported and valued; we are enabled to become outstanding in their role, safe in the knowledge a solid support system is in place to help them achieve that. KOOSA Kids are committed to safeguarding and promoting the welfare of children and young people and expect all staff to share this commitment. The successful candidate will be required to complete an Enhanced DBS disclosure.