ServiceNow Principal Technical Consultant

Job Description

Direct applicants only

Successful business in the digital economy is not about an idea any longer. Implementation of the idea, crisp processes, seamless workflows that make customer experiences – these are the cornerstone of commercial success for any business today.

As a Principal Technical Consultant with Konversational, you will be hands-on leading the technical implementations of ServiceNow in a consulting environment, with the responsibility for implementing ServiceNow for a range of customers.

Konversational is a boutique consultancy which delivers a new level of customer experience expertise that helps brands accelerate their digital transformation, through the ServiceNow platform.

Why work with us?

We work hard but try not to take ourselves too seriously. We are passionate about customer experience, we have high expectations, and it’s an incredibly exciting time to join our team as we scale.

Excited? You should be…

About you:

• You have a solid track record of implementing projects with ServiceNow.
• You can demonstrate a hunger for being inquisitive and a desire to improve your knowledge.
• You are agile enough to adapt to the rapid growth and change of our business.
• You are looking for a blended role involving development and client-facing consulting.
• You can coach and mentor your peers and help foster knowledge sharing.
• You have a high sense of responsibility and autonomy.
• You always look for the bigger picture when trying to resolve problems.
• You maintain high standards and see feedback or failure as motivation to learn and grow.
• You can build relationships that move our business forward.

You’ll be doing things like:

• Develop best practice designs and solutions using ServiceNow to meet technical requirements of projects and become a trusted advisor on how to apply these to meet business needs.
• Setup, develop, configure, test and manage all technical assets of ServiceNow implementations according to the scope and timelines of the customers project plan and program requirements.
• Work with architects and cross functional teams such as Pre-Sales, Sales and Customer success to create and enhance features for our customers conducive to driving usage, adoption and value for customer needs.
• Maintain a high level of customer response and satisfaction, looking to strengthen the relationship between the customer and Konversational at all times.
• Build extensive technical product expertise on the suite of ServiceNow solutions and capabilities acting as a SME on all ServiceNow technical solutions and offerings.
• Mentor the team of junior consultants, guide the team’s growth, and deliver learning sessions internally.

You are the person we are looking for if you have:

• Proficient understanding of ServiceNow’s Customer Service Management (CSM) products & services (or similar) as well as digital based technologies.
• Certified ITSM and/or CSM Implementation Specialist.
• Experience of working in CSM / Customer Experience environments.
• Experience working in an Agile/Scrum environment.
• Development and/or consultancy experience with enterprise-level SaaS software solutions.
• Excellent problem-solving skills and ability to rapidly learn new technologies and tool sets.

Life at Konversational

We are a rapidly scaling boutique consultancy and offer the chance to work alongside top tier colleagues, along with opportunities to push your own limit.

Most importantly, we treat our people equally, fairly and give them the freedom and autonomy to make an impact at work and ultimately to brands across the globe as we build the future together.

Direct applicants only

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