At a Glance
- Tasks: Coordinate consulting resources and manage project allocations for effective delivery operations.
- Company: Join a rapidly growing boutique consultancy focused on digital transformation.
- Benefits: Supportive work environment with opportunities for meaningful contributions and career growth.
- Other info: Collaborative culture where everyone is treated equally and fairly.
- Why this job: Be part of an ambitious team driving AI transformation and enhancing customer experience.
- Qualifications: 2+ years in resource management or similar role, strong organisational skills, and Excel proficiency.
The predicted salary is between 35000 - 45000 £ per year.
Direct applicants only Konversational is a boutique consultancy helping organizations accelerate digital transformation through the Service Now platform.
We are looking for a highly organized Resource Management Specialist to support the day-to-day coordination of our consulting resources: from identifying skills gaps across our consultant pool, through project allocations and bringing new capacity on board, to reporting and Service Now Partner Success administration.
Why work with us?
We are a rapidly growing Elite Service Now Partner with ambitious plans and a strong focus on customer experience and AI transformation.
You will work with experienced colleagues, support a varied project portfolio, and play an important role in keeping our delivery operations running effectively.
About you: You are organized, process-driven, and comfortable managing several administrative workstreams at the same time.
You communicate clearly, pay close attention to detail, and work well with senior stakeholders, consultants, and delivery teams.
You are confident working with reporting tools, spreadsheets, project trackers, and structured processes.
You will be doing things like: Coordinating consultant allocations, project resourcing, and resource availability.
Maintaining resourcing plans, utilization data, forecasts, trackers, and reports.
Supporting the full resourcing lifecycle, from identifying skills gaps in the consultant pool through to coordinating the logistics of bringing new capacity on board.
Monitoring skills, certifications, leave, timecards, and resourcing risks.
Supporting project portfolio reporting and delivery administration.
Administering Service Now Partner Portal, certifications, and partner success activity.
You are the person we are looking for if you have: 2+ years of experience in resource management, scheduling, delivery operations, or a similar operational support role.
Strong organizational and administrative skills.
Confidence using Excel, reporting tools, and project tracking systems.
Excellent attention to detail and professional communication skills.
Sound judgement when handling confidential people and commercial information.
Experience with Service Now is nice to have.
Life at Konversational.
We work hard, support one another, and give our people the opportunity to make a meaningful contribution as the business grows.
Most importantly, we treat our people equally and fairly and provide the trust and support they need to succeed.
Resource Management Specialist employer: Konversational - The ServiceNow Customer Workflow Experts
At Konversational, we pride ourselves on being an exceptional employer that fosters a collaborative and innovative work culture. Our commitment to employee growth is evident through continuous training opportunities and a supportive environment that encourages professional development. Located in the UK, we offer a dynamic workplace where your contributions directly impact our clients' success, making every project a rewarding experience.
Contact Details:
Konversational - The ServiceNow Customer Workflow Experts Recruitment Team
