Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead and manage ServiceNow project engagements, ensuring client satisfaction and successful delivery.
- Company: Join Konversational, a boutique consultancy focused on enhancing customer experiences through digital transformation.
- Benefits: Enjoy flexibility in travel, autonomy in your role, and the chance to work with top-tier colleagues.
- Why this job: Be part of an exciting growth phase, where your contributions directly impact brands globally.
- Qualifications: Must have ServiceNow certifications, strong project management skills, and experience in consulting environments.
- Other info: This role is based in the UK; applicants must have the right to live and work there.
The predicted salary is between 43200 - 72000 £ per year.
**Direct applicants only**
Successful business in the digital economy is not about an idea any longer. Implementation of the idea, crisp processes, seamless workflows that make customer experiences – these are the cornerstone of commercial success for any business today.
As an Engagement Manager with Konversational, you will be responsible for driving the implementation of cutting-edge ServiceNow solutions in partnership with our customers, and for creating top-class experiences for both our customers and our awesome technical teams.
Konversational is a boutique consultancy which delivers a new level of customer experience expertise that helps brands accelerate their digital transformation, through the ServiceNow platform.
Why work with us?
We work hard but try not to take ourselves too seriously. We are passionate about customer experience, we have high expectations, and it’s an incredibly exciting time to join our team as we scale.
Excited? You should be…
About you:
- You can demonstrate a hunger for being inquisitive and a desire to improve your knowledge.
- You are agile enough to adapt to the rapid growth and change of our business.
- You can coach and mentor your peers and help foster knowledge sharing.
- You have a high sense of responsibility and autonomy.
- You can build relationships that move our business forward.
- You always look for the bigger picture when trying to resolve problems.
- You maintain high standards and see feedback or failure as motivation to learn and grow.
- Based in UK, with flexibility to travel to customers, with the right to live and work in the UK (no visa sponsorship).
You’ll be doing things like:
- Lead consulting and project engagements throughout all stages of the project lifecycle, successfully delivering the project in terms of scope, deliverables, budget, client satisfaction and achievement of required business outcomes.
- Manage all aspects of the project delivery team.
- Prepare client facing and internal deliverables.
- Provide expert process leadership in workshops designing and planning business and ITIL processes.
- Building and maintaining relationships with key executives and decision makers.
- Drive the continuous improvements of our methodology and service offerings based on client experiences.
You are the person we are looking for if you have:
- Excellent track record in leading strategic projects.
- Formal ServiceNow certifications.
- Experience in managing client engagements through pre-sales, sales, delivery and expansion.
- Expert project management skills.
- An ability to manage the financial, resourcing, planning, risk and quality aspects required to deliver a successful client technology programme
- Experience working in Consulting environment.
- Expert presentation and facilitation skills.
- Strong communication skills – written and oral, virtual and face-to-face.
- Excellent problem-solving skills and ability to rapidly learn new technologies and tool sets.
- Ability to foster team collaboration and delivery in an Agile environment.
- Mentor mindset.
Life at Konversational
We are a rapidly scaling boutique consultancy and offer the chance to work alongside top tier colleagues, along with opportunities to push your own limit.
Most importantly, we treat our people equally, fairly and give them the freedom and autonomy to make an impact at work and ultimately to brands across the globe as we build the future together.
**Direct applicants only**
Konversational - The ServiceNow Customer Workflow Experts | ServiceNow Engagement Manager employer: Konversational - The ServiceNow Customer Workflow Experts
Contact Detail:
Konversational - The ServiceNow Customer Workflow Experts Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Konversational - The ServiceNow Customer Workflow Experts | ServiceNow Engagement Manager
✨Tip Number 1
Familiarize yourself with the ServiceNow platform and its capabilities. Understanding how ServiceNow can transform customer experiences will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of Konversational on platforms like LinkedIn. Engaging in conversations about their experiences can provide valuable insights into the company culture and expectations, which can be a great advantage during your application process.
✨Tip Number 3
Prepare to discuss specific examples from your past experiences where you've successfully led strategic projects or managed client engagements. Highlighting these instances will showcase your expertise and align with the responsibilities outlined in the job description.
✨Tip Number 4
Demonstrate your problem-solving skills by thinking through potential challenges that might arise in the role. Be ready to share your thought process on how you would tackle these issues, as this aligns with the company's focus on continuous improvement and high standards.
We think you need these skills to ace Konversational - The ServiceNow Customer Workflow Experts | ServiceNow Engagement Manager
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Engagement Manager position at Konversational. Understand the key responsibilities and required skills, and think about how your experience aligns with these.
Tailor Your CV: Customize your CV to highlight relevant experience in project management, client engagement, and ServiceNow solutions. Use specific examples that demonstrate your ability to lead strategic projects and manage client relationships.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer experience and your understanding of the digital economy. Mention your adaptability, problem-solving skills, and any relevant certifications you hold, particularly in ServiceNow.
Highlight Soft Skills: In your application, emphasize your strong communication skills, mentoring mindset, and ability to foster team collaboration. These soft skills are crucial for the role and should be evident in your written application.
How to prepare for a job interview at Konversational - The ServiceNow Customer Workflow Experts
✨Show Your Inquisitive Nature
Demonstrate your hunger for knowledge during the interview. Ask insightful questions about the company's projects and methodologies, showing that you are genuinely interested in learning and improving.
✨Highlight Your Project Management Skills
Be prepared to discuss your experience in leading strategic projects. Share specific examples of how you've successfully managed project scope, deliverables, and client satisfaction, as these are crucial for the role.
✨Emphasize Relationship Building
Talk about your ability to build and maintain relationships with key executives and decision-makers. Provide examples of how these relationships have positively impacted project outcomes in your previous roles.
✨Demonstrate a Mentor Mindset
Since the role involves coaching and mentoring peers, share experiences where you've helped others grow. Highlight your collaborative approach and how you foster knowledge sharing within teams.
