At a Glance
- Tasks: Coordinate consulting resources and manage project allocations for a dynamic consultancy.
- Company: Join a rapidly growing boutique consultancy focused on digital transformation.
- Benefits: Gain valuable experience, work with experts, and enjoy a supportive team environment.
- Other info: Opportunity to grow in a fast-paced environment with ambitious plans.
- Why this job: Play a key role in enhancing customer experience and driving AI transformation.
- Qualifications: 2+ years in resource management or operational support; Excel skills are a must.
The predicted salary is between 46350 - 56650 £ per year.
Konversational is a boutique consultancy helping organizations accelerate digital transformation through the Service Now platform.
We are looking for a highly organized Resource Management Specialist to support the day-to-day coordination of our consulting resources: from identifying skills gaps across our consultant pool, through project allocations and bringing new capacity on board, to reporting and Service Now Partner Success administration.
We are a rapidly growing Elite Service Now Partner with ambitious plans and a strong focus on customer experience and AI transformation.
You will work with experienced colleagues, support a varied project portfolio, and play an important role in keeping our delivery operations running effectively.
You communicate clearly, pay close attention to detail, and work well with senior stakeholders, consultants, and delivery teams.
You are confident working with reporting tools, spreadsheets, project trackers, and structured processes.
Coordinating consultant allocations, project resourcing, and resource availability.
Maintaining resourcing plans, utilization data, forecasts, trackers, and reports.
Supporting the full resourcing lifecycle, from identifying skills gaps in the consultant pool through to coordinating the logistics of bringing new capacity on board.
Monitoring skills, certifications, leave, timecards, and resourcing risks.
Supporting project portfolio reporting and delivery administration.
Administering Service Now Partner Portal, certifications, and partner success activity.
2+ years of experience in resource management, scheduling, delivery operations, or a similar operational support role.
~ Confidence using Excel, reporting tools, and project tracking systems.
~ Sound judgement when handling confidential people and commercial information.
~ Experience with Service Now is nice to have.
Resource Management Specialist in City of London employer: Konversational - The ServiceNow Customer Workflow Experts
At Konversational, we pride ourselves on being an exceptional employer that fosters a collaborative and innovative work culture. Our commitment to employee growth is evident through continuous training opportunities and a supportive environment that encourages professional development. Located in the UK, we offer a dynamic workplace where your contributions directly impact our clients' success, making every project a rewarding experience.
Contact Details:
Konversational - The ServiceNow Customer Workflow Experts Recruitment Team
