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- Tasks: Support customers in their transformation journey and ensure successful project delivery.
- Company: KONUX is a fast-growing tech company revolutionising rail operations with AI-powered solutions.
- Benefits: Enjoy equity, flexible working, health benefits, and a dedicated learning budget.
- Why this job: Join a culture of innovation and collaboration while making a real impact in sustainability.
- Qualifications: Bachelor's degree and 2-5 years in client management, preferably in relevant industries.
- Other info: Remote work with occasional travel across the UK and to Germany.
The predicted salary is between 36000 - 60000 £ per year.
About Us: Transform rail operations for a sustainable future! KONUX is a dynamic and fast-growing technology company that is transforming the way industry works. Our AI-powered solutions empower our customers to make smarter, data-driven decisions, and our culture is fueled by grit, ingenuity, and credibility - we believe that these values are essential to unlocking the potential of technology and making a real impact. At KONUX, we are passionate about driving innovation in the fields of IoT and AI, and we are looking for like-minded individuals to join our team.
Job Description: We are seeking a Customer Success Manager to join our team of innovators. The mission of the Customer Success Management at KONUX is to make our clients successful on their journey to a sustainable future by using our products and services. This means providing consistent, reliable and high-quality customer project delivery, supporting the customers’ internal transformation by operationalising the KONUX system, to activate account upsell dynamics by building qualified and quantified success stories with our customers to drive wider implementation.
As a Customer Success Manager, you will be responsible for supporting customers’ projects, from delivery through the entire customer journey. You will be working in a cross-functional key account matrix with account managers, solution engineers, data scientists, and executive sponsors, focusing on long-term transformational partnerships with your customers. You will work remotely but with the ability to travel between various UK locations easily.
Your Impact:
- Support the customer in their journey of transformation:
- Support the customer in implementing our solution in their working processes
- Constantly drive product adoption with the customer organisation
- Jointly discuss improvements to our product to increase client value
- Support customers in their working environments, both office based and some occasional field based activities
- Manage customer expectations - and become the customer advocate inside KONUX organisation
- Ensure all customer requests are appropriately understood, prioritised, and addressed while maintaining sensitivity towards both customer success and impact to KONUX organisation
- Serve as product usage consultant to enable customer to operationalise KONUX solution into their processes therefore create upselling opportunities
- Become a KONUX product and client expert
- Build trusted relationships with your customer counterparts, based on mutual respect and openness
- Prepare the delivery phase by managing dependencies and by coordinating with all relevant KONUX departments
- Plan and manage the deployment/roll-out as well as service delivery phase jointly with your customer counterpart
- Anticipate the risk exposure, ensure that risks are properly communicated and documented, define mitigation strategies and work with the customer to ensure the mutually agreed-upon action plan
To be successful in this role, you’ll need to have:
- Bachelor’s degree in Business, Marketing or Engineering/Science
- 2 to 5 years of hands-on experience in client management roles within relevant industries. Ideally, Rail but also in Transportation, Manufacturing, Healthcare, ICT, B2G or public entity clients
- Proven experience with SaaS customer success frameworks as well as deep understanding of IoT and Digitisation concepts
- Creative problem solver and natural entrepreneur; comfortable with risk-taking and ambiguity
- Executive engagement skills with an ability to establish strong relationships with business decision-makers
- Exceptional verbal and written communication skills in English
- Highly collaborative, yet able to function well independently
- Travelling would be required time to time (within UK and to the German HQ)
- Sharing the KONUX Culture, incl. a growth mindset, resilience and flexibility
Why Join Us:
- Equity (all permanent KONUX employees have equity!)
- Dedicated Learning & Development budget of 3.600€ p.a.
- Flexible working conditions, home office equipment and free choice between a Windows or Apple laptop
- Health benefits supporting your physical and mental well-being, e.g wellpass/gym membership and mental health app licence
- Company pension scheme
- Access to Corporate Benefits and Future Benefits
- 27 vacation days (+1 day on every work anniversary for 3 years)
- Volunteering activities (2 additional days off)
- Company and team events
At KONUX, we believe that a diverse team achieves better results faster. So here’s the deal: You bring in your very own perspective. We promise to judge your qualifications and performance, not your age, sex, religion, skin color, gender identity, family status or disability.
Customer Success Manager - UK (m/f/x) New London, Derby , York, Manchester or Birmingham UK employer: KONUX GmbH
Contact Detail:
KONUX GmbH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager - UK (m/f/x) New London, Derby , York, Manchester or Birmingham UK
✨Tip Number 1
Familiarise yourself with KONUX's AI-powered solutions and how they apply to the rail industry. Understanding their products will help you engage in meaningful conversations during interviews and demonstrate your genuine interest in their mission.
✨Tip Number 2
Network with current or former employees of KONUX on platforms like LinkedIn. This can provide you with insider insights about the company culture and expectations, which can be invaluable when preparing for interviews.
✨Tip Number 3
Prepare specific examples of how you've successfully managed client relationships in the past, particularly in relevant industries. Highlighting your experience with SaaS frameworks and customer success will make you stand out as a candidate.
✨Tip Number 4
Showcase your problem-solving skills by discussing challenges you've faced in previous roles and how you overcame them. This aligns well with KONUX's emphasis on creativity and resilience, making you a more attractive candidate.
We think you need these skills to ace Customer Success Manager - UK (m/f/x) New London, Derby , York, Manchester or Birmingham UK
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in client management, particularly in industries like rail, transportation, or manufacturing. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer success and your understanding of KONUX's mission. Mention specific examples of how you've driven product adoption and managed customer relationships in previous roles.
Highlight Relevant Skills: Emphasise your skills in communication, problem-solving, and collaboration. Provide examples of how you've successfully engaged with executive stakeholders and navigated complex projects.
Showcase Your Understanding of IoT and SaaS: Demonstrate your knowledge of IoT and SaaS frameworks in your application. Discuss any relevant experience you have in these areas and how it relates to the role of Customer Success Manager at KONUX.
How to prepare for a job interview at KONUX GmbH
✨Understand the Company Culture
Before your interview, take some time to research KONUX's values and culture. They emphasise grit, ingenuity, and credibility, so think about how your own experiences align with these values and be ready to share relevant examples.
✨Showcase Your Customer Success Experience
As a Customer Success Manager, your ability to manage client relationships is crucial. Prepare specific examples of how you've successfully supported clients in the past, particularly in implementing solutions and driving product adoption.
✨Demonstrate Problem-Solving Skills
KONUX values creative problem solvers. Be prepared to discuss challenges you've faced in previous roles and how you approached them. Highlight your ability to navigate ambiguity and take calculated risks.
✨Prepare for Cross-Functional Collaboration
Since the role involves working with various teams, think about your experience in cross-functional environments. Be ready to discuss how you've effectively collaborated with different departments to achieve common goals.
