Описание:
Kontron Transportation, a division within the Kontron Group which is one of the world's leading providers of complete communication solutions for critical networks and transport. As a leader in the Global System for Mobile Communications for Railways (GSM-R) Market, and a partner of the main rail operators in more than 25 countries, innovation and adaptation of its portfolio of solutions (4G, 5G, FRMCS, digitalization) is at the heart of its business.
Задачи:
to provide first rate customer service whilst working on multiple projects concurrently, ensuring contractual commitments (scope, time, quality, budget) are met in line with Kontron’s processes & guidelines. To be the contact point for all post in-service support matters, including point of escalation, contract renewals with 3rd parties, managing the local support team as well as representing the company at monthly/quarterly operational review meetings with the clients. To understand the needs of the customer and have a proven track record of delivering time efficient and successful projects. managing the customers’ expectations delivering the projects within the agreed budget, schedule, scope and quality managing the sub-contractors and any scope creep Be responsible for end to end planning of projects’ scope, financials, schedules and resources Manage changes and identify opportunities to improve profitability & quality Manage and mitigate risks in order to meet contractual KPI Provide visibility and reporting to the Head of UK Service Delivery, detect and manage any project deviation and escalation Communicate with various departments, including finance, engineering and pre‑sales on the resources needed for project delivery Work with technical teams to understand the plans of the client and provide suggestions for the best approach to achieve the client’s goals Manage resources, time, budget and scope of projects to ensure project delivery is in line with requirements of the company and the client Complete all necessary paperwork, such as performance reports, post-project reviews and schedules. Hand over the projects to the clients operations team upon successful completion of the scope Primary interface for customers, developing a strong relationship with them, ensuring satisfaction Support sales team with providing input to sales offer Embrace changes and identify opportunities to improve quality, processes and margin Manage and mitigate risks in order to meet contractual KPI Customer contact for support organisation, including managing the local support team Provide regular status reports internally and to the customer Anticipate and manage customer escalation and keep management abreast of the situation
Требования:
- Bachelor’s degree or equivalent, preferably in engineering, business, project management or telecommunications.
- At least 10 years’ project management experience in the telecommunication industry, preferably in the rollout of wireless networks (GSM/UMTS/LTE/5G)
- Experience of managing multiple complex projects simultaneously
- Strong natured individual to manage resources and ensure project is delivered in a timely manner.
- Highly organised individual with excellent multitasking and prioritisation skills
- Right to work in the UK
- Excellent communication and interpersonal skills
- Profound understanding of network deployment and integration of wireless systems
- Ability to work effectively and to deliver results in challenging and complex environments
- Proactive attitude towards work
- Excellent financial planning/forecasting, ensuring financial commitments are met on a monthly/quarterly basis
- Solution finder
- At least 5 years of experience in customer facing roles.
- Будет плюсом: PMI, Prince 2 certification would be a plus
Условия:
- Work on critical international railway communication and transportation projects
- Contribute to the reliability and availability of advanced telecoms solutions
- Join a dynamic and multicultural organisation
- Career progression and ongoing development opportunities
- Training and support for further technical certifications
- Competitive compensation and benefits package.
- oybrid working environment, with our office in Paddington, London, UK Travel : Up to 20%
Contact Details:
Kontron Transportation GmbH Recruitment Team
