At a Glance
- Tasks: Provide technical expertise and troubleshoot telecom solutions for international railway projects.
- Company: Join Kontron Transportation, a leader in critical communication solutions.
- Benefits: Enjoy competitive pay, hybrid work, and opportunities for career growth.
- Other info: Be part of a team committed to innovation, equality, and professional development.
- Why this job: Make a real impact on advanced telecom solutions in a dynamic, multicultural environment.
- Qualifications: Master's degree in relevant field and experience in technical support or service delivery.
The predicted salary is between 45000 - 55000 £ per year.
Service Delivery Engineer
Why join us?
If you are successful, we will be expecting you to follow our corporate values of Integrity, transparency and commitment.
We are focused on the well-being of our employees, our company promotes communication, openness and collaborative work.
Our commitments to a new, more sustainable company are certain and are reflected daily in our choices and in our actions.
We are committed to equality and diversity, we value growth and innovation, knowledge and experience and we support career and professional development.
Who we are
Kontron Transportation, a division within the Kontron Group which is one of the world's leading providers of complete communication solutions for critical networks and transport.
As a leader in the Global System for Mobile Communications for Railways (GSM-R) Market, and a partner of the main rail operators in more than 25 countries, innovation and adaptation of its portfolio of solutions (4G, 5G, FRMCS, digitalization) is at the heart of its business.
Kontron Transportation invests heavily in research and development and participates significantly in the development of the next generation of broadband solutions for critical networks, for example as an associate member of the European research initiative Shift2Rail.
The main subsidiaries of the Kontron Transportation Group companies are located in Belgium, France, Germany, Portugal, Spain, the Czech Republic and the United Kingdom.
Kontron Transportation is part of the Kontron Technology Group.
Kontron Transportation offers a combined portfolio of hardware, middleware and secure services for the Internet of Things (Io T) and Industrial 4.0 applications.
With its standard products and bespoke solutions based on highly reliable, state-of-the-art embedded technologies, Kontron provides secure and innovative applications for a variety of industries. (Defence and security, Energy, Health, Vertical Markets and Transports).
Who you are
- Master's degree or equivalent in telecommunications, network engineering, computer science or a related technical field;
- Proven experience in technical support, service delivery, systems integration or a similar customer-facing engineering role;
- In-depth technical knowledge across several disciplines supporting telecoms solutions, including GSM-R, 4/5G (PS-LTS / FRMCS), transmission and virtualisation;
- Good understanding of railway and IT environments, incident investigation, corrective actions, deployment and validation methods;
- Excellent written and verbal English language skills.
- Right to work in the UK
I in addition, you are recognized for the following qualities
- Strong analytical and structured troubleshooting skills;
- Customer focus and commitment to service quality and continuity;
- Autonomous, proactive and results-oriented approach;
- Ability to coordinate technical activities and resources without hierarchical authority;
- Clear communication and ability to reach practical compromises with stakeholders;
- Ability to work effectively with R&D, PLM, Pre-sales, Operations, Service teams and external partners;
- Collaborative mindset in complex technical and international environments;
- Strong organisational and prioritisation skills;
- Availability to perform night-time operations and participate in a 24/7 on-call rota.
What we can accomplish together
We invite you to join Kontron Transportation as a Service Delivery Engineer.
You will provide technical expertise across a range of technologies to support customers, assess and characterise incidents, resolve them or elevate them, and implement product enhancements, fixes and customer-specific solutions.
Key Tasks to include
- Investigate, diagnose and troubleshoot reported technical faults, identify root causes and implement corrective actions to restore service as quickly as possible.
- Provide timely technical updates to customers and internal stakeholders throughout the incident lifecycle, ensuring issues are managed in line with agreed service levels (SLAs)
- Analyse incident trends, identify recurring problems and recommend preventive measures to improve service reliability and performance.
- Validate service restoration, document investigation findings and maintain accurate incident records and technical knowledge-base articles
- Support the technical planning, preparation and implementation, including new customer deployments, network expansions, equipment installations and service upgrades.
- Review technical specifications, customer requirements, network designs and implementation documentation to ensure solutions meet agreed requirements.
- Perform equipment configuration, system integration, installation, migration, upgrades and commissioning activities.
- Develop and execute implementation plans, test procedures, acceptance criteria and rollback plans to minimise service disruption and implementation risk.
- Support project handover to operational support teams, ensuring that technical documentation, configurations, known issues and support procedures are complete and up to date
- Work closely with Project Managers, Engineering, R&D, Product Lifecycle Management (PLM), Pre-Sales and external suppliers to resolve technical issues and deliver projects successfully.
- Communicate technical requirements, risks, dependencies and implementation constraints to relevant stakeholders.
- Provide technical input during project planning, design reviews, change assessments and customer meetings.
- Coordinate technical activities with customers and third-party providers to ensure effective fault resolution, system integration and project delivery.
- Monitor system performance and service stability following deployments, upgrades and incident resolution.
- Ensure that all technical activities comply with applicable engineering standards, security requirements, health and safety procedures, and company policies
- Participate in an on-call rota and provide out-of-hours technical support where required by operational and customer commitments
- Travel to customer sites and project locations as required to support fault resolution, installations, commissioning, testing and project delivery
Why join Kontron Transportation?
- Work on critical international railway communication and transportation projects;
- Contribute to the reliability and availability of advanced telecoms solutions;
- Join a dynamic and multicultural organisation;
- Career progression and ongoing development opportunities;
- Training and support for further technical certifications;
- Competitive compensation and benefits package.
- Hybrid working environment, with our office in Paddington, London, UK
- Competitive compensation and benefits package.
- Travel : Up to 20%
Service Delivery Engineer in London employer: Kontron Transportation GmbH
Kontron Transportation GmbH is an attractive employer due to its commitment to employee well-being and professional development. The company fosters a collaborative work culture and provides opportunities for international career advancement. With a focus on innovation and sustainability, employees are encouraged to grow and thrive in their roles.
Contact Details:
Kontron Transportation GmbH Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery Engineer in London
✨Get Chummy with Industry Events
Dive into telecommunications networking conferences and expos. These are golden opportunities to meet potential employers like Kontron Transportation GmbH and learn about open positions directly from their teams. Keep an eye out for workshops or panels – they’re perfect for showcasing your passion and expertise!
✨Join Networking Communities
Find online forums or local meetups that focus on telecommunications and networking. Sites like LinkedIn Groups or Reddit communities can be great for connecting with professionals in the field. Just remember to participate in discussions – you never know when someone might mention job openings at places like Kontron Transportation GmbH.
✨Showcase Your Skills with Personal Projects
If you’ve got any personal projects or contributions to open-source networking tools, flaunt them! Create a portfolio that showcases your skills relevant to what telecommunication companies are looking for. It’s a great conversation starter during interviews and networking chats.
✨Utilise Online Job Boards Wisely
While we’re all about encouraging you to apply through our website, also keep an eye on job boards specific to tech and telecommunication roles. Websites such as Telecommunication Jobs and TechCareers often list full-time roles that may not appear elsewhere. Just be sure to tailor every application to grab attention – even small tweaks can make a big difference!
We think you need these skills to ace Service Delivery Engineer in London
Some tips for your application 🫡
Show Off Your Technical Know-How:When you're applying for a role in telecommunications and networking, it’s crucial to highlight your technical skills. Mention specific technologies you're proficient in, like IP networking, VoIP, or security protocols. Be sure your CV includes any relevant certifications such as CCNA or CompTIA Network+; they really show you've got the chops for the job.
Tailor Your Experience to Match Networking Projects:In your CV and cover letter, don’t just list your past jobs—showcase specific projects that align with the role! If you've worked on network design, implementation, or troubleshooting, weave those experiences in and highlight metrics to demonstrate your impact. This paints a vivid picture of how you'd fit into the role at Kontron Transportation GmbH.
Show Enthusiasm for the Industry:With telecommunications evolving rapidly, it’s important to express your passion for the field in your application. Mention any trends or innovations you've been following that excite you and how they'd influence your work. This can really set you apart and show that you're not just after a job, but a career!
Keep It Clean and Professional:While it’s important to be personable, ensure your application maintains a clean and structured format. Use clear headings and bullet points to make it easy for hiring managers to dig into your skills and experience. Remember, you’re applying for a full-time role, so a well-organised application will signal your seriousness about the position at Kontron Transportation GmbH.
How to prepare for a job interview at Kontron Transportation GmbH
✨Brush Up on Networking Protocols
Make sure you’re up to speed with the key networking protocols like TCP/IP, UDP, and perhaps even MPLS if it's relevant. We can expect technical questions about how these protocols function and the problems they solve, so a solid understanding will help you shine.
✨Showcase Your Projects
Got a portfolio? Bring it along! Highlight any relevant projects where you've designed or managed network systems. This is your chance to demonstrate practical experience; employers love to see how your skills can be applied in real-world scenarios.
✨Get Comfortable with Technical Scenarios
You might be faced with a case study or a technical troubleshooting scenario during the interview. Practise responding to common networking issues—like packet loss or latency problems. Thinking through these scenarios will help us sound confident and competent in our responses.
✨Emphasise Team Collaboration Skills
In the telecommunications field, teamwork is key! Make sure to share examples of how you’ve worked collaboratively, whether in past jobs or projects at uni. Employers want to see that you’re not just technically savvy, but also great at working within a team setting.
