Project manager in railway communications in London

Kontron Transportation, a division within the Kontron Group, is one of the world's leading providers of complete communication solutions for critical networks and transport. As a leader in the Global System for Mobile Communications for Railways (GSM-R) Market, and a partner of the main rail operators in more than 25 countries, innovation and adaptation of its portfolio of solutions (4G, 5G, FRMCS, digitalisation) is at the heart of its business.

Responsibilities:

• Provide first-rate customer service whilst working on multiple projects concurrently, ensuring contractual commitments (scope, time, quality, budget) are met in line with Kontron’s processes & guidelines.
• Act as the contact point for all post in-service support matters, including point of escalation, contract renewals with third parties, managing the local support team, and representing the company at monthly/quarterly operational review meetings with clients.
• Understand the needs of the customer and have a proven track record of delivering time-efficient and successful projects.
• Manage customers’ expectations, delivering projects within the agreed budget, schedule, scope, and quality.
• Manage sub-contractors and any scope creep.
• Be responsible for end-to-end planning of projects’ scope, financials, schedules, and resources.
• Manage changes and identify opportunities to improve profitability & quality.
• Manage and mitigate risks to meet contractual KPIs.
• Provide visibility and reporting to the Head of UK Service Delivery, detect and manage any project deviation and escalation.
• Communicate with various departments, including finance, engineering, and pre-sales on the resources needed for project delivery.
• Work with technical teams to understand the plans of the client and provide suggestions for the best approach to achieve the client’s goals.
• Manage resources, time, budget, and scope of projects to ensure project delivery aligns with the requirements of the company and the client.
• Complete all necessary paperwork, such as performance reports, post-project reviews, and schedules.
• Hand over the projects to the client's operations team upon successful completion of the scope.
• Develop a strong relationship with customers, ensuring satisfaction.
• Support the sales team by providing input to sales offers.
• Embrace changes and identify opportunities to improve quality, processes, and margin.
• Provide regular status reports internally and to the customer.
• Anticipate and manage customer escalation and keep management abreast of the situation.

Requirements:

• Bachelor’s degree or equivalent, preferably in engineering, business, project management, or telecommunications.
• At least 10 years’ project management experience in the telecommunication industry, preferably in the rollout of wireless networks (GSM/UMTS/LTE/5G).
• Experience of managing multiple complex projects simultaneously.
• Strong individual to manage resources and ensure projects are delivered in a timely manner.
• Highly organised individual with excellent multitasking and prioritisation skills.
• Right to work in the UK.
• Excellent communication and interpersonal skills.
• Profound understanding of network deployment and integration of wireless systems.
• Ability to work effectively and deliver results in challenging and complex environments.
• Proactive attitude towards work.
• Excellent financial planning/forecasting, ensuring financial commitments are met on a monthly/quarterly basis.
• Solution finder.
• At least 5 years of experience in customer-facing roles.

Desirable:

• PMI, Prince 2 certification would be a plus.

Conditions:

• Work on critical international railway communication and transportation projects.
• Contribute to the reliability and availability of advanced telecoms solutions.
• Join a dynamic and multicultural organisation.
• Career progression and ongoing development opportunities.
• Training and support for further technical certifications.
• Competitive compensation and benefits package.
• Hybrid working environment, with our office in Paddington, London, UK.
• Travel: Up to 20%.