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- Tasks: Assist customers, manage orders, and resolve issues in a fast-paced environment.
- Company: Join Kontoor Brands, the parent company of Wrangler and Lee, with a global presence.
- Benefits: Enjoy flexible work options, discounts on apparel, and comprehensive wellbeing support.
- Why this job: Be part of a dynamic team that values collaboration and individual uniqueness.
- Qualifications: Fluent in Czech/Slovak and English, with strong communication and analytical skills.
- Other info: Opportunities for growth and a culture of belonging await you!
The predicted salary is between 28800 - 43200 £ per year.
Social network you want to login/join with:
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Client:
Location:
Nottingham, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
fff5b9525858
Job Views:
16
Posted:
12.08.2025
Expiry Date:
26.09.2025
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Job Description:
Who We Are:
Kontoor Brands, Inc. (KTB) is the parent company of Wrangler, Lee and Rock & Republic, with owned manufacturing facilities in Mexico. Kontoor also owns and operates over 140 retail stores across the globe. Our global company employs more than 13,000 people in 65 countries, with world headquarters in Greensboro, North Carolina, and regional headquarters in Geneva and Hong Kong.
Job Posting:
As our Wholesale Customer Service Specialist you will;
- Identify and assess customers’ needsto achieve satisfaction;
- Build sustainable relationshipswithCustomersensuring they areinformed ofnew products, special actions,available stockand more.
- Liaise withinternal stakeholders such as the CreditDepartment to ensureallqueries are resolved,the PlanningDepartment to ensure full and on time coverage of orders,and the DC/Logisticsto ensure special handling is carried out correctly,delivery time is respectedalong with transportlead-times or claims.Work closely with the Sales teams,to manage the orderbook andunblock any held orders.
- Ensuretimelycommunication, in-line with customer expectations and brand objectives, highlighting any risk or opportunity.
- Support the local Marketing teams making sure all POS materials are available to our customers, and allpromotional activitiesare well communicated into local languages following the company’s guidelines
- Handle and resolve all issuesensuring best interest of both theCustomer andCompany is kept at heart.
- Continuouslyevaluate and identify opportunitiesto drive process improvements that positively impact the customer’s experience.
- Authorise sundry credit notes for commercial reasons ( discount and price discrepancies, shortages and lost in transit) strictly following the company’s guidelines and rules.
- Highlight any problems/errors regardingall issues related to Key Accounts, informing all parties involved.
- To keep direct contact with Key Accounts, promptly providing them with any needed information about their orders, shipments,DCclosures, etc.
- Be ready to supportthe EMEAWholesale, Retail and E-comCS teamstofillanygaps needed toensure continuity of business.
- A degree of flexibility is needed to ensure all urgent tasks/ deadlines are completed to the timescale required.
Skills for Success:
- Happy to work in a fast paced and dynamicenvironment
- Experience of working within our industry would be an advantage
- Language skills;native or fluent speaker in Czech/Slovak plus English
- Analytical Skills;Well organised, methodicalandaccurate
- Good knowledge ofMicrosoft office,intermediate excel skills would be anadvantage.
- Excellent communication(verbally&writing)and problem-solving skills,
- Customerorientated
- Ability to work as part of a team
- High level of attention to detail
Why Kontoor Brands?
At Kontoor, we offer a comprehensive benefit package to fit your lifestyle. Our benefits are crafted with the same care as our products.
When our employees are healthy, secure, and well, they bring their best selves to work. Kontoor Brands supports you with a competitive benefits program that provides choice and flexibility to meet your and your family’s needs – now and in the future. We offer resources to support your physical, emotional, social, and financial wellbeing, plus benefits like discounts on our apparel. Kontoor Brands also provides four weeks of Paid Parental Leave to eligible employees who are new parents, Flexible Fridays, and Tuition Reimbursement.
We are proud to offer a workplace culture centered on equitable opportunities and a sense of belonging for all team members. Here we have a global workforce of high-performing teams that both unlocks our individual uniqueness and harnesses our collaborative talents.
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Customer Service Representative Czech/Slovak employer: Kontoor Brands
Contact Detail:
Kontoor Brands Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative Czech/Slovak
✨Tip Number 1
Familiarise yourself with Kontoor Brands and their product lines, especially Wrangler and Lee. Understanding their brand values and customer service expectations will help you align your approach during interviews.
✨Tip Number 2
Brush up on your communication skills in both Czech/Slovak and English. Being able to articulate your thoughts clearly in both languages will be crucial in a customer service role, especially when liaising with key accounts.
✨Tip Number 3
Prepare examples of how you've successfully resolved customer issues in the past. Highlighting your problem-solving skills and ability to maintain customer satisfaction will demonstrate your fit for the role.
✨Tip Number 4
Show your enthusiasm for working in a fast-paced environment. Be ready to discuss how you manage multiple tasks and deadlines, as this is a key aspect of the Customer Service Representative position.
We think you need these skills to ace Customer Service Representative Czech/Slovak
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, especially in fast-paced environments. Emphasise your language skills in Czech/Slovak and English, as these are crucial for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to build relationships. Mention specific examples of how you've resolved customer issues or improved processes in previous roles.
Highlight Relevant Skills: In your application, focus on skills mentioned in the job description, such as analytical skills, attention to detail, and proficiency in Microsoft Office. Provide examples of how you've demonstrated these skills in past positions.
Show Enthusiasm for the Company: Research Kontoor Brands and express your enthusiasm for their products and values in your application. Mention how you align with their commitment to employee wellbeing and a collaborative workplace culture.
How to prepare for a job interview at Kontoor Brands
✨Showcase Your Language Skills
As a Customer Service Representative for Czech/Slovak, it's crucial to demonstrate your fluency in both languages during the interview. Be prepared to answer questions in Czech or Slovak to showcase your proficiency and comfort with the language.
✨Highlight Your Customer Service Experience
Discuss any previous roles where you interacted with customers, especially in fast-paced environments. Share specific examples of how you resolved issues or improved customer satisfaction, as this will resonate well with the company's focus on customer relationships.
✨Demonstrate Problem-Solving Skills
Prepare to discuss scenarios where you've had to think on your feet to resolve a problem. The interviewer will be looking for your analytical skills and ability to handle challenges effectively, so have a few examples ready that highlight your critical thinking.
✨Familiarise Yourself with the Brand
Research Kontoor Brands and its products before the interview. Understanding their values, product lines, and market position will not only show your interest but also help you align your answers with the company's objectives and culture.