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- Tasks: Provide first-line support and troubleshoot tech issues for clients.
- Company: Join Konsolute, a forward-thinking tech company with a supportive culture.
- Benefits: Enjoy flexible hours, remote work, and ongoing training for career growth.
- Other info: Work on exciting cloud projects with a team that values your ideas.
- Why this job: Make a real impact while developing your IT skills in a dynamic environment.
- Qualifications: Passion for technology and strong communication skills are essential.
The predicted salary is between 25000 - 32000 £ per year.
We are seeking a highly motivated and customer-oriented 1st Line Support Engineer to join our growing team at Konsolute. In this role, you will be the first point of contact for our clients, providing exceptional customer service and technical support. Your focus will be on troubleshooting Windows 10 and 11 issues, resolving queries related to Microsoft 365 products, and assisting with general IT support tasks. The ideal candidate will be passionate about technology, eager to learn, and committed to delivering outstanding customer service while building a career in IT.
Practical knowledge of English (written and spoken) is required. A British Passport holder must have been residing in the UK for a minimum of 5 years. Security clearance process required (provided by us).
Responsibilities:- Provide first-line support to clients, resolving technical issues via phone, email, and chat, with a focus on customer satisfaction.
- Troubleshoot and resolve common Windows 10 and 11 issues, including application and system problems.
- Assist users with Microsoft 365 products, including Teams, Outlook, Word, and SharePoint.
- Support general IT functions such as hardware setup, software installations, and network connectivity.
- Log and manage support tickets, ensuring timely resolution and maintaining a high level of service.
- Escalate complex issues to higher-level support teams when necessary, following internal escalation processes.
- Provide clear and concise instructions to users, ensuring issues are resolved efficiently.
- Document solutions and share knowledge with the team to improve future service delivery.
- Maintain a customer-first approach, always ensuring an exceptional user experience.
- Hybrid site visits to our clients as required.
- A keen interest in IT and technology, with a strong desire to learn and develop technical skills.
- Experience in customer service is advantageous, though not required.
- Familiarity with Microsoft 365 products, such as Word, Teams, Outlook, and OneDrive.
- Strong problem-solving skills and the ability to think logically under pressure.
- Excellent communication skills and the ability to explain technical information in a clear and accessible manner.
At Konsolute, we believe in creating an environment where our employees can thrive, both personally and professionally. As part of our team, you will enjoy:
- The freedom to work from home with flexible hours to promote a healthy work-life balance.
- Commitment to your development, offering ongoing training, certifications, and pathways to advance your career within the company.
- The opportunity to work on impactful cloud transformation projects for leading global clients, utilising the latest technologies in a forward-thinking environment.
- Join a passionate, supportive team where your ideas and expertise are valued, and innovation is at the core of what we do.
- As a Microsoft Partner, you’ll work alongside cloud experts and have access to exclusive resources and opportunities within the Microsoft ecosystem.
1st Line Support Engineer in London employer: Konsolute
Contact Detail:
Konsolute Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line Support Engineer in London
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues in the IT field. Let them know you're on the hunt for a 1st Line Support Engineer role. You never know who might have a lead or can put in a good word for you!
✨Tip Number 2
Get your tech skills sharp! Brush up on troubleshooting Windows 10 and 11 issues, and familiarise yourself with Microsoft 365 products. The more confident you are in your technical knowledge, the better you'll perform in interviews.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online resources to prepare for common questions. Focus on how you would handle customer queries and technical problems, as this will be key in your role.
✨Tip Number 4
Apply through our website! We love seeing candidates who take the initiative. Make sure to tailor your application to highlight your customer service experience and passion for technology. Let's get you that interview!
We think you need these skills to ace 1st Line Support Engineer in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Windows 10 and 11, as well as any customer service roles you've had. We want to see how your skills match up with what we're looking for!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Share your passion for technology and why you’re excited about the role. Let us know how you can contribute to our team at Konsolute.
Show Off Your Communication Skills: Since you'll be the first point of contact for clients, it's crucial to demonstrate your ability to explain technical issues clearly. Use simple language in your application to show us you can communicate effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Konsolute
✨Know Your Tech
Brush up on your knowledge of Windows 10 and 11, as well as Microsoft 365 products like Teams and Outlook. Be ready to discuss common issues and troubleshooting steps, as this will show your passion for technology and readiness to help clients.
✨Customer Service Mindset
Since this role is all about providing exceptional customer service, think of examples from your past experiences where you went above and beyond for a customer. This will demonstrate your commitment to a customer-first approach, which is crucial for the position.
✨Practice Clear Communication
You’ll need to explain technical information clearly, so practice articulating complex concepts in simple terms. Consider doing mock interviews with friends or family to refine your communication skills and ensure you can convey your thoughts effectively.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of your interview. This shows your interest in the role and the company. You might ask about the team culture, training opportunities, or how they handle escalated support issues.