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- Tasks: Provide first-line support, troubleshoot Windows issues, and assist with Microsoft 365 products.
- Company: Join Konsolute, a dynamic tech company focused on customer satisfaction and innovation.
- Benefits: Enjoy flexible hours, remote work, ongoing training, and career advancement opportunities.
- Other info: Be part of a supportive team that values your ideas and fosters innovation.
- Why this job: Kickstart your IT career while making a real impact on clients' tech experiences.
- Qualifications: Passion for technology, strong communication skills, and a desire to learn.
The predicted salary is between 25000 - 32000 £ per year.
We are seeking a highly motivated and customer-oriented 1st Line Support Engineer to join our growing team at Konsolute. In this role, you will be the first point of contact for our clients, providing exceptional customer service and technical support. Your focus will be on troubleshooting Windows 10 and 11 issues, resolving queries related to Microsoft 365 products, and assisting with general IT support tasks. The ideal candidate will be passionate about technology, eager to learn, and committed to delivering outstanding customer service while building a career in IT.
Practical knowledge of English (written and spoken) is required. A British Passport holder must have been residing in the UK for a minimum of 5 years. Security clearance process required (provided by us).
Responsibilities- Provide first-line support to clients, resolving technical issues via phone, email, and chat, with a focus on customer satisfaction.
- Troubleshoot and resolve common Windows 10 and 11 issues, including application and system problems.
- Assist users with Microsoft 365 products, including Teams, Outlook, Word, and SharePoint.
- Support general IT functions such as hardware setup, software installations, and network connectivity.
- Log and manage support tickets, ensuring timely resolution and maintaining a high level of service.
- Escalate complex issues to higher-level support teams when necessary, following internal escalation processes.
- Provide clear and concise instructions to users, ensuring issues are resolved efficiently.
- Document solutions and share knowledge with the team to improve future service delivery.
- Maintain a customer-first approach, always ensuring an exceptional user experience.
- Hybrid site visits to our clients as required.
- A keen interest in IT and technology, with a strong desire to learn and develop technical skills.
- Experience in customer service is advantageous, though not required.
- Familiarity with Microsoft 365 products, such as Word, Teams, Outlook, and OneDrive.
- Strong problem-solving skills and the ability to think logically under pressure.
- Excellent communication skills and the ability to explain technical information in a clear and accessible manner.
At Konsolute, we believe in creating an environment where our employees can thrive, both personally and professionally. As part of our team, you will enjoy:
- The freedom to work from home with flexible hours to promote a healthy work-life balance.
- Commitment to your development, offering ongoing training, certifications, and pathways to advance your career within the company.
- The opportunity to work on impactful cloud transformation projects for leading global clients, utilizing the latest technologies in a forward-thinking environment.
- Join a passionate, supportive team where your ideas and expertise are valued, and innovation is at the core of what we do.
- As a Microsoft Partner, you’ll work alongside cloud experts and have access to exclusive resources and opportunities within the Microsoft ecosystem.
1st Line Support Engineer employer: Konsolute
Contact Detail:
Konsolute Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line Support Engineer
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues to let them know you're on the hunt for a 1st Line Support Engineer role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Get your tech skills sharp! Brush up on troubleshooting Windows 10 and 11 issues, and familiarise yourself with Microsoft 365 products. The more confident you are in your skills, the better you'll perform in interviews.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online resources to prepare for common questions. Focus on showcasing your customer service skills and problem-solving abilities, as these are key for the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team at Konsolute. Don’t miss out on this opportunity!
We think you need these skills to ace 1st Line Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the 1st Line Support Engineer role. Highlight any customer service experience and technical skills, especially with Windows 10/11 and Microsoft 365 products.
Craft a Compelling Cover Letter: Use your cover letter to showcase your passion for technology and your eagerness to learn. Mention specific examples of how you've provided excellent customer service in the past, as this is key for us at Konsolute.
Show Off Your Communication Skills: Since you'll be the first point of contact for clients, it's crucial to demonstrate your ability to communicate clearly. Use straightforward language in your application and avoid jargon unless necessary.
Apply Through Our Website: We encourage you to apply directly through our website. This way, you can ensure your application reaches us quickly and you can easily keep track of your application status.
How to prepare for a job interview at Konsolute
✨Know Your Tech
Brush up on your knowledge of Windows 10 and 11, as well as Microsoft 365 products like Teams and Outlook. Be ready to discuss common issues and troubleshooting steps, as this will show your passion for technology and readiness to help clients.
✨Customer Service Mindset
Since this role is all about providing exceptional customer service, think of examples from your past experiences where you went above and beyond for a customer. This will demonstrate your commitment to a customer-first approach, which is key for the position.
✨Practice Clear Communication
You’ll need to explain technical information clearly, so practice articulating complex concepts in simple terms. Consider doing mock interviews with friends or family to refine your communication skills and ensure you can convey your thoughts effectively.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of your interview. This shows your interest in the company and the role. You might ask about the team culture, training opportunities, or how they handle escalated support issues.