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For Companies At a Glance
- Tasks: Be the go-to person for customers, handling queries and coordinating solutions.
- Company: Join a leading house builder based in Southampton, known for quality and customer care.
- Benefits: Enjoy a supportive work environment with opportunities for growth and development.
- Why this job: Make a real impact by helping customers during their home journey and ensuring satisfaction.
- Qualifications: Great organisational skills and experience in customer service are essential.
- Other info: Flexible approach to tasks is key; perfect for those who thrive in dynamic settings.
The predicted salary is between 28800 - 43200 £ per year.
Konnect Recruit is looking for a Customer Care Co-ordinator for a large house builder, working out of Southampton.
Responsibilities:
- Responsible for being the first point of contact for purchasers, customers and the team.
- Dealing with issues such as coordinating remedial works with purchasers and nominated trades.
- Liaising with customers following legal completion and throughout the two year warranty period.
- Liaising with purchasers, contractors, maintenance team, suppliers and NHBC to ensure that remedial issues are resolved in a timely and efficient manner within the approved timescales and relevant KPIs.
- Managing and maintaining the customer CRM system.
- Maintaining cost control and following in-house procedures to process expenses, purchase ordering and payment requests.
- Ensure escalation of complaints and queries are processed.
- Completing other ad hoc administration duties as required.
The Ideal Candidate Must Have:
- Great Organisational Skills.
- Experience in a similar role providing customers with an efficient, accurate and high-level quality service and have knowledge of the house building process.
- Flexibility in approach to daily tasks.
If you are interested in this role, please apply or call Ollie.
Customer Care Coordinator employer: Konnect Recruit Ltd
Contact Detail:
Konnect Recruit Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Coordinator
✨Tip Number 1
Familiarise yourself with the house building process. Understanding the key stages and common issues that arise will help you communicate effectively with customers and contractors, showcasing your knowledge during any discussions.
✨Tip Number 2
Brush up on your organisational skills. As a Customer Care Coordinator, you'll need to manage multiple tasks and priorities. Consider using tools or apps that can help you stay organised and demonstrate your ability to handle various responsibilities.
✨Tip Number 3
Practice your communication skills. Since you'll be the first point of contact for customers, being able to convey information clearly and empathetically is crucial. Role-play scenarios with friends or family to build your confidence.
✨Tip Number 4
Research the company culture of the house builder. Understanding their values and how they approach customer service can give you an edge in interviews, allowing you to align your responses with what they prioritise.
We think you need these skills to ace Customer Care Coordinator
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and skills required for the Customer Care Coordinator position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in customer service and administration. Use bullet points to make it easy to read and focus on achievements that demonstrate your organisational skills.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Provide specific examples of how you've successfully managed customer relationships or resolved issues in previous roles, showcasing your problem-solving abilities.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Customer Care Coordinator.
How to prepare for a job interview at Konnect Recruit Ltd
✨Showcase Your Organisational Skills
As a Customer Care Coordinator, you'll need to demonstrate your ability to manage multiple tasks efficiently. Prepare examples from your past experiences where you successfully organised and prioritised tasks, especially in a customer service context.
✨Familiarise Yourself with the House Building Process
Understanding the house building process is crucial for this role. Brush up on relevant terminology and processes so you can speak confidently about them during the interview. This will show that you're not only interested but also knowledgeable about the industry.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific situations, such as dealing with customer complaints or coordinating remedial works. Think of scenarios you've faced in previous roles and how you resolved them, focusing on your problem-solving skills.
✨Demonstrate Flexibility and Adaptability
The job requires a flexible approach to daily tasks. Be ready to discuss times when you had to adapt to changing circumstances or priorities. Highlight your willingness to take on various responsibilities and how you thrive in dynamic environments.
