At a Glance
- Tasks: Be the friendly face of our office, welcoming guests and supporting daily operations.
- Company: Join BAM UK & Ireland, a diverse and inclusive workplace.
- Benefits: Enjoy competitive salary, private healthcare, and generous holiday allowance.
- Other info: Flexible hours available with opportunities for personal and professional growth.
- Why this job: Make a positive impact in a dynamic environment while developing your skills.
- Qualifications: Good IT skills, communication abilities, and a team player attitude.
The predicted salary is between 27800 - 27800 £ per year.
BAM UK & Ireland's Infrastructure segment are looking to recruit a friendly and polite Receptionist for our Finstown office. You will ensure efficient day to day running of the office along with supporting managers and employees through a variety of tasks ensuring that all duties are completed accurately and delivered with high quality and in a timely manner.
Location: Finstown, Orkney, Scotland
Contract: 12-month fixed term, 42.5 hours a week or Part Time option also.
As a Receptionist, you will initially be responsible for the following:- Be the first point of contact for our project office in Finstown.
- Greet and welcome guests as soon as they arrive at the office.
- Direct visitors to the appropriate person and office.
- Ensure reception area is tidy and presentable.
- Provide basic and accurate information in-person and via phone/email.
- Receive, sort, and distribute daily mail/deliveries.
- Maintain office security by arranging and allocating access passes to full time staff and monitoring visitors to the office.
- Onboarding for induction through M-Site, managing access and updated records and filing of any paperwork records.
- Update notice boards, comms screens with relevant information.
- Management of meeting room booking system.
- Ensure meeting rooms are kept tidy and presentable.
- Support project teams and support staff with travel and accommodation bookings.
- Perform other clerical receptionist duties such as filing, photocopying, minutes.
- Any other administrative duties as required.
- General administration experience with good IT skills (proficient in the use of Microsoft Office, Powerpoint, Word, Excel).
- Good communication skills, both written and verbal.
- Excellent organisation with strong attention to detail ensuring records are maintained.
- Ability to prioritise effectively.
- Enthusiastic and out-going personality.
- Good interpersonal skills - must be a team player.
- Able to have a full-time presence in the Peterhead office.
- Previous Front of House and Office administration Experience would be desirable.
- Competitive salary.
- A wide range of family-friendly policies.
- 8% matched pension contributions.
- Private healthcare.
- Life assurance.
- 26 days holiday.
- 2 wellbeing days.
- 1 volunteering day.
- Personal and professional development.
About BAM: We strive to create an environment where everybody feels welcome and valued. We’re on an exciting journey to employ the best talent to join us regardless of social background, race, colour, religion, national or ethnic origin, sexual orientation, gender identity or expression, age, disability or other characteristics.
Receptionist (12-month fixed term contract) employer: Koninklijke BAM Groep
BAM UK & Ireland is an exceptional employer, offering a welcoming and inclusive work environment in the picturesque setting of Finstown, Orkney. With a strong focus on employee well-being, we provide competitive salaries, generous holiday allowances, and opportunities for personal and professional development, ensuring that our team members feel valued and supported in their roles. Join us to be part of a collaborative culture where your contributions are recognised and you can grow alongside a dedicated team.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist (12-month fixed term contract)
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Koninklijke BAM Groep.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Koninklijke BAM Groep. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Receptionist (12-month fixed term contract)
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Koninklijke BAM Groep.
How to prepare for a job interview at Koninklijke BAM Groep
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Koninklijke BAM Groep's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Koninklijke BAM Groep offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
