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- Tasks: Resolve technical issues in the field and maintain strong customer relationships.
- Company: Join Konica Minolta, a leader in innovative production print technologies.
- Benefits: Competitive salary, company car, 26 days holiday, and mental health day off.
- Why this job: Make an impact with cutting-edge tech while enjoying great perks and career growth.
- Qualifications: Networking knowledge and strong customer communication skills required.
- Other info: Diverse and inclusive workplace with flexible working options.
The predicted salary is between 28000 - 34000 £ per year.
This role will be field based, in the North West region (we will accept candidates in the following locations: BL, CA, CH, CW, FY, L, LA, LL, M, PR, SK, ST1 - 13, SY, WA, WN).
Package: £32,000 – £34,000 + company car and 10% bonus, 26 days' holiday (plus bank holidays) - with the option to buy more, access to award-winning learning content and targeted development opportunities, enhanced family leave and life assurance, a paid day off to focus on your mental health, a generous pension plan to help you grow your future, exclusive discounts on activities, tech, and dining, one paid volunteering day to give back to your community, and a 24/7 Employee Assistance Programme for you and your immediate family.
As our next Production Print Service Technician, you will play a key role in resolving complex technical issues in the field and maintaining strong customer relationships, while contributing to productivity, profitability, and service excellence across our production print operations.
Key Responsibilities:- To achieve key performance targets as directed in order to maintain optimum customer satisfaction.
- To respond to customer calls in a timely and professional manner, identify and resolve technical faults and undertake any part replacements as they arise.
- To actively remotely resolve incidents and avoid physical visits.
- To undertake relevant training as directed by the Field Service Manager, in order to ensure up to date knowledge are maintained for all Konica Minolta production print products, to include overnight residential training as required either in the UK or Overseas.
- To undertake all repairs in a safe manner and in accordance with manufacturers recommendations and Health & Safety legislation.
- To complete all necessary reporting requirements and paperwork in an accurate and timely manner.
- To effectively use technology tools such as Laptop and phone in order to ensure continuous improvements in service delivery.
- Attend local team meetings to discuss technical problems, high escalation machines and client issues, with the focus on cost saving, efficiency improvements and action plans.
- Screening Call: A friendly conversation with one of our Talent Acquisition team members - a chance for us to get to know each other.
- Interview (via Teams): Meet the hiring team and learn more about the role.
- Offer Stage: If we are a great fit, our Talent Acquisition team will be in touch with an offer. From there, our HR Operations team will take care of you.
We'd Love to Hear from You If You:
- Have Networking Knowledge, Controller and Colour Profile Knowledge.
- Have Knowledge of operating systems.
- Possess a high level of customer communication skills.
Not Sure You Tick Every Box? We know that research shows some people, especially women and people from ethnic minorities, hesitate to apply unless they meet every requirement. At Konica Minolta, we are dedicated to building a diverse, inclusive and authentic workplace, so we encourage you to apply even if your experience doesn’t perfectly align - your potential and perspective matter to us. We’re proud to be an equal opportunities employer. If you need adjustments at any stage, please let us know in your application or contact us at recruitment@konicaminolta.co.uk. We also welcome discussions on flexible working or job-sharing arrangements - we want this role to work for you.
Our Commitment to Sustainability: With over 39,000 employees across 150 countries, Konica Minolta takes its environmental, social, and governance responsibilities seriously. Guided by our ESG framework, we are committed to sustainable growth that benefits both society and individuals.
We may close applications early if we receive strong interest - so if this opportunity excites you, we’d love to hear from you soon!
PP Field Service Technician in Nottingham employer: Konica Minolta
Contact Detail:
Konica Minolta Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land PP Field Service Technician in Nottingham
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Konica Minolta. Understand their values, products, and recent news. This will help you connect better during the conversation and show that you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills align with the role of a Production Print Service Technician. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Show off your problem-solving skills! Since this role involves resolving technical issues, be ready to share examples of how you've tackled challenges in the past. Highlight your ability to think on your feet and maintain customer satisfaction.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace PP Field Service Technician in Nottingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Production Print Service Technician role. Highlight relevant experience and skills that match the job description, especially your technical knowledge and customer communication skills.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a great fit. Don’t forget to mention your enthusiasm for working with innovative production print technologies.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've resolved technical issues in the past. This will demonstrate your ability to handle the complex challenges you'll face as a Field Service Technician.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and keep track of it. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Konica Minolta
✨Know Your Tech
As a Production Print Service Technician, you'll need to be familiar with the technical aspects of Konica Minolta's products. Brush up on your knowledge of networking, operating systems, and colour profiles. This will not only help you answer technical questions but also show your genuine interest in the role.
✨Showcase Your Customer Skills
Customer communication is key in this role. Prepare examples of how you've successfully resolved customer issues in the past. Think about times when you went above and beyond to ensure customer satisfaction, as this will demonstrate your commitment to service excellence.
✨Be Ready for Remote Problem Solving
Since you'll be resolving incidents remotely, think of scenarios where you've successfully diagnosed and fixed problems without being on-site. Highlight your ability to use technology effectively, as this will be crucial in your day-to-day responsibilities.
✨Prepare for Team Dynamics
You'll be attending local team meetings to discuss technical problems and action plans. Be ready to talk about your experience working in teams and how you contribute to discussions. Showing that you're a team player who can collaborate effectively will make a great impression.
