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For Companies At a Glance
- Tasks: Schedule and coordinate service calls for a team of engineers, ensuring smooth operations.
- Company: Join Konica Minolta, a global leader in tech with a focus on innovation.
- Benefits: Enjoy 26 days holiday, mental health days, and discounts on activities and tech.
- Why this job: Be the backbone of our engineering team and make a real difference in customer service.
- Qualifications: Experience in scheduling or resource planning is a plus; strong communication skills are essential.
- Other info: Flexible working arrangements available; we value diversity and inclusivity.
The predicted salary is between 30000 - 42000 £ per year.
Location: Hybrid – 1 day a week in our Basildon Office
What you can expect from Konica Minolta
- 26 days holiday, plus bank holidays, and the option to purchase more days if needed
- Access to training and development opportunities, along with license with award winning learning content provider.
- Enhanced family leave
- Life assurance options
- An extra paid day off to focus on your mental health
- A generous pension plan, invest your contributions to maximise your pension pot
- Discounts on activities, technology and restaurants
- An extra paid day off to dedicate to volunteer projects
- An independent employee assistance programme for all employees and their immediate family, giving 24/7 access to experts in health & wellbeing
Role overview
We are seeking an Exception Handler to join our team at Konica Minolta!
As an Exception Handler at Konica Minolta, you act as the primary scheduler for a team of London-based walking engineers, who specialise in repairing and monitor Konica Minolta Multi-Function and Production Print Devices for a variety of clients and customers. Day to day duties will include:
- Oversee the smooth deployment and scheduling of service calls within the call management system, ensuring efficient and timely resolution of customer issues.
- Act as the primary scheduler for a small team of London-based walking engineers (currently a team of 4), managing their daily activities and ensuring effective coordination of service visits.
- Monitor and plan for follow-up visits, parts availability, and any other logistical considerations to maintain high service standards and avoid delays.
- Provide first-line support for the engineer tool i-man (used for receiving and dispatching tools), acting as the go-to person for troubleshooting and guidance.
- Provide holiday and absence cover for colleagues within the scheduling team, which may involve managing schedules for up to 18 engineers during peak coverage periods.
- Collaborate closely with field engineers, managers, and the wider support team to ensure continuity of service, especially during periods of leave or absence.
Stage process
Stage 1 Screening call with a member of our Talent Acquisition team and a chance to get to know you better.
Stage 2 Teams interview with the hiring team.
Stage 3 Our Talent Acquisition team will be in touch to make an offer and should you accept our HR operations team will take care of you from there on in.
Candidate profile
- Experience scheduling/resource planning for field based engineers
- Experience using SAP and/or ServiceNow is desirable, but not essential
- Excellent communication skills at a cross function/department level.
- Resilient with the ability to deliver negative news when necessary
If you have worked in an Exceptional Handler role before you will know that each day can look quite different, take a look at our role profile (at the bottom of the page) for a deep dive into what your \”day to day\” might look like in this role.
We are an equal opportunities employer. Please let us know on your application or email us at recruitment@konicaminolta.co.uk if there\’s any adjustments, we can make that would be helpful for you.
Additionally, we are open to discussing flexible working arrangements and job-sharing opportunities. If you are interested in this great opportunity, we encourage you to apply today or reach out for a confidential discussion. We look forward to hearing from you!
Diversity & ESG
We are dedicated to building a diverse, inclusive and authentic workplace and we encourage you to apply even if your past experience doesn’t align perfectly with every qualification.
ESG Initiatives at Konica Minolta: A global company with more than 39,000 employees in 150 countries, we take our environmental, social and governance responsibilities seriously. We aim to be a robust and innovative company that keeps evolving and contributing to the sustainable growth of society and individuals, and we use an ESG framework to navigate our efforts and obligations.
Take a look at our sustainable development goals here: https://www.konicaminolta.co.uk/en-gb/about-konica-minolta/esg
Please note: if we receive sufficient interest in this role we reserve the right to close the vacancy early, so if you\’re interested in the role we would encourage you to apply as soon as possible to avoid missing out on the opportunity
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Scheduler - Field Based Engineers employer: Konica Minolta Business Solutions UK Ltd
Contact Detail:
Konica Minolta Business Solutions UK Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Scheduler - Field Based Engineers
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Konica Minolta. Check out their values and recent news. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your experience aligns with the Scheduler role and be ready to share specific examples of your past successes.
✨Tip Number 3
Don’t forget to ask questions! At the end of your interview, have a few thoughtful questions prepared. This shows your enthusiasm for the role and helps you figure out if the company is the right fit for you.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It keeps you fresh in their minds and shows your appreciation for the opportunity. Plus, it’s a great chance to reiterate your interest in the Scheduler position.
We think you need these skills to ace Scheduler - Field Based Engineers
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Scheduler role. Highlight your experience in scheduling and resource planning, and don’t forget to mention any relevant tools like SAP or ServiceNow that you’ve used.
Show Off Your Communication Skills: Since this role involves coordinating with engineers and other teams, it’s crucial to demonstrate your excellent communication skills. Use examples from your past experiences to show how you’ve effectively communicated across departments.
Be Honest About Your Experience: If you haven’t worked as an Exception Handler before, don’t sweat it! Be upfront about your experience and focus on transferable skills that make you a great fit for the role. We value diverse backgrounds!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re keen on joining our team at Konica Minolta!
How to prepare for a job interview at Konica Minolta Business Solutions UK Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Scheduler role and its responsibilities. Familiarise yourself with the day-to-day tasks, such as managing service calls and coordinating with engineers. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Brush Up on Your Tech Skills
Since experience with tools like SAP and ServiceNow is desirable, it’s a good idea to review these systems if you have access to them. Even if you haven't used them before, understanding their basic functions can give you an edge. Be ready to discuss how you would approach learning new software quickly.
✨Prepare for Scenario Questions
Expect to be asked about how you would handle specific situations, especially regarding scheduling conflicts or delivering negative news. Think of examples from your past experiences where you successfully navigated similar challenges. This will demonstrate your problem-solving skills and resilience.
✨Show Your Communication Skills
As this role requires excellent communication across various departments, be prepared to showcase your ability to convey information clearly. During the interview, practice articulating your thoughts and ensure you listen actively. This will highlight your interpersonal skills and readiness to collaborate with the team.
