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- Tasks: Join us as a Production Print Field Service Technician, solving technical issues and training customers.
- Company: Konica Minolta is a global leader in innovative technology with a commitment to sustainability.
- Benefits: Enjoy 26 days holiday, mental health days, training opportunities, and discounts on activities and tech.
- Why this job: Be part of a dynamic team, make a real impact, and grow your skills in a supportive environment.
- Qualifications: No specific experience required; we value enthusiasm and a willingness to learn!
- Other info: Flexible working arrangements available; we encourage diverse applicants to apply.
The predicted salary is between 22400 - 26400 £ per year.
Location: East Midlands - Field Based
Package: £28,000 - £33,000 plus 10% bonus.
- 26 days holiday, plus bank holidays, and the option to purchase more days if needed
- Access to training and development opportunities, along with a licence with an award-winning learning content provider.
- Enhanced family leave
- Life assurance options
- An extra paid day off to focus on your mental health
- A generous pension plan, invest your contributions to maximise your pension pot
- Discounts on activities, technology and restaurants
- An extra paid day off to dedicate to volunteer projects
- An independent employee assistance programme for all employees and their immediate family, giving 24/7 access to experts in health & wellbeing
As a Field Service Technician at Konica Minolta, you will provide technical solutions to a varied range of our customers. You'll respond to call outs in a timely manner, being the representation for Konica Minolta on customer sites, identifying and resolving technical faults, installing and networking MFDs on customer sites, and providing advice and training to customers. You'll have key targets and SLAs that you'll work with the wider team to achieve!
What you can expect from our hiring process?
- Stage 1: Screening call with a member of our Talent Acquisition team and a chance to get to know you better.
- Stage 2: Teams interview with the hiring team.
- Stage 3: Our Talent Acquisition team will be in touch to make an offer and should you accept our HR operations team will take care of you from there on in.
We would love to hear from people who:
- To achieve key performance targets as directed in order to maintain optimum customer satisfaction
- Achieve key SLAs as directed in order to maintain optimum customer satisfaction
- To respond to call outs in a timely and professional manner, identify and resolve technical faults and undertake all technical modifications as they arise.
- To install and network Multi Functional Devices on the customer premises to the customer's satisfaction
- To provide advice and training to customers on all aspects of the machines functions in order to ensure customers are fully aware of and utilise the full capabilities of installed device.
- To undertake relevant training as directed, which will include computer-based training, in order to ensure up to date knowledge is maintained of all Konica Minolta Multi Function products, to include overnight residential training as required.
- To undertake all repairs in a safe manner and in accordance with manufacturers recommendations and Health & Safety legislation.
- To complete all necessary reporting requirements and paperwork in an accurate and timely manner
- To effectively use technology tools such as tablet and Laptop in order to ensure continuous improvements in service delivery
- To maintain car or walking stock to required standards
- To support or respond to service call outs for other service teams as necessary
If you have worked in a Field service role before you will know that each day can look quite different. We encourage you to apply even if you don't meet every single requirement. At Konica Minolta, we are dedicated to building a diverse, inclusive and authentic workplace.
We are an equal opportunities employer. Please let us know on your application or email us at recruitment@konicaminolta.co.uk if there are any adjustments we can make that would be helpful for you. Additionally, we are open to discussing flexible working arrangements and job-sharing opportunities.
ESG Initiatives at Konica Minolta: A global company with more than 39,000 employees in 150 countries, Konica Minolta takes its environmental, social and governance responsibilities seriously. We aim to be a robust and innovative company that keeps evolving and contributing to the sustainable growth of society and individuals.
Please note, if we receive sufficient interest in this role we reserve the right to close the vacancy early, so if you're interested in the role we would encourage you to apply as soon as possible to avoid missing out on the opportunity.
Production Print Service Technician (East Midlands) (East Midlands) employer: Konica Minolta Business Solutions UK Ltd
Contact Detail:
Konica Minolta Business Solutions UK Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Production Print Service Technician (East Midlands) (East Midlands)
✨Tip Number 1
Familiarise yourself with Konica Minolta's products and services. Understanding the technical specifications and functionalities of their Multi Functional Devices (MFDs) will give you an edge during interviews, as you'll be able to speak confidently about how you can support customers effectively.
✨Tip Number 2
Highlight any previous field service experience you have, especially in technical roles. Be prepared to discuss specific scenarios where you successfully resolved customer issues or improved service delivery, as this will demonstrate your problem-solving skills and customer focus.
✨Tip Number 3
Prepare for the screening call by thinking about your motivations for applying to this role. Be ready to articulate why you're interested in working for Konica Minolta and how you align with their values, particularly around customer satisfaction and continuous improvement.
✨Tip Number 4
Showcase your adaptability and willingness to learn. Since the role involves ongoing training and keeping up-to-date with new technologies, emphasising your eagerness to develop your skills will resonate well with the hiring team.
We think you need these skills to ace Production Print Service Technician (East Midlands) (East Midlands)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in field service roles, particularly any technical skills related to print services. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the position and the company. Mention specific experiences that showcase your ability to meet key performance targets and provide excellent customer service.
Showcase Technical Skills: Detail your technical expertise, especially with Multi Functional Devices (MFDs). Include examples of how you've successfully resolved technical faults or provided training to customers in previous roles.
Prepare for Interviews: Research Konica Minolta and be ready to discuss how you can contribute to their goals. Prepare examples of past experiences that align with the responsibilities outlined in the job description, particularly around customer satisfaction and technical problem-solving.
How to prepare for a job interview at Konica Minolta Business Solutions UK Ltd
✨Know Your Technical Stuff
As a Production Print Field Service Technician, you'll need to demonstrate your technical knowledge. Brush up on the specifics of Multi Functional Devices (MFDs) and be ready to discuss troubleshooting techniques and installation processes during the interview.
✨Showcase Your Customer Service Skills
This role involves direct interaction with customers, so highlight your experience in providing excellent customer service. Be prepared to share examples of how you've resolved issues or trained clients in the past.
✨Understand the Company Culture
Research Konica Minolta's values and their commitment to diversity and inclusion. Showing that you align with their culture can set you apart from other candidates. Mention any relevant experiences that reflect these values.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific situations, such as responding to a call-out or dealing with a difficult customer. Practise your responses to these scenarios to demonstrate your problem-solving skills and adaptability.
