Production Print Service Technician (East Midlands)

Role: Production Print Field Service Technician

Location: East Midlands - Field Based

Package: £28,000 - £33,000 plus 10% bonus.

• 26 days holiday, plus bank holidays, and the option to purchase more days if needed
• Access to training and development opportunities, along with a license with an award-winning learning content provider.
• Enhanced family leave
• Life assurance options
• An extra paid day off to focus on your mental health
• A generous pension plan, invest your contributions to maximise your pension pot
• Discounts on activities, technology and restaurants
• An extra paid day off to dedicate to volunteer projects
• An independent employee assistance programme for all employees and their immediate family, giving 24/7 access to experts in health & wellbeing

We are looking for a Production Print Field Service Technician to join our team at Konica Minolta! As a Field Service Technician at Konica Minolta, you will provide technical solutions to a varied range of our customers. You will respond to call outs in a timely manner, being the representation for Konica Minolta on customer sites, identifying and resolving technical faults, installing and networking MFDs on customer sites, and providing advice and training to customers. You will have key targets and SLAs that you will work with the wider team to achieve!

What you can expect from our hiring process?

• Stage 1: Screening call with a member of our Talent Acquisition team and a chance to get to know you better.
• Stage 2: Teams interview with the hiring team.
• Stage 3: Our Talent Acquisition team will be in touch to make an offer and should you accept our HR operations team will take care of you from there on in.

We would love to hear from people who:

• To achieve key performance targets as directed in order to maintain optimum customer satisfaction
• Achieve key SLAs as directed in order to maintain optimum customer satisfaction
• To respond to call outs in a timely and professional manner, identify and resolve technical faults and undertake all technical modifications as they arise.
• To install and network Multi Functional Devices on the customer premises to the customer's satisfaction
• To provide advice and training to customers on all aspects of the machines functions in order to ensure customers are fully aware of and utilise the full capabilities of installed device.
• To undertake relevant training as directed, which will include computer-based training, in order to ensure up to date knowledge is maintained of all Konica Minolta Multi Function products, to include overnight residential training as required.
• To undertake all repairs in a safe manner and in accordance with manufacturers recommendations and Health & Safety legislation.
• To complete all necessary reporting requirements and paperwork in an accurate and timely manner
• To effectively use technology tools such as tablet and Laptop in order to ensure continuous improvements in service delivery
• To maintain car or walking stock to required standards
• To support or respond to service call outs for other service teams as necessary

If you have worked in a Field service role before you will know that each day can look quite different. Take a look at our role profile for a deep dive into what your "day to day" might look like in this role.

Don't meet every single requirement? Studies have shown that women and people from ethnic minorities are less likely to apply to jobs unless they meet every single qualification. At Konica Minolta we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for us!

We are an equal opportunities employer. Please let us know on your application or email us at recruitment@konicaminolta.co.uk if there's any adjustments we can make that would be helpful for you. Additionally, we are open to discussing flexible working arrangements and job-sharing opportunities. If you are interested in this great opportunity, we encourage you to apply today or reach out for a confidential discussion. We look forward to hearing from you!

ESG Initiatives at Konica Minolta: A global company with more than 39,000 employees in 150 countries, Konica Minolta takes its environmental, social and governance responsibilities seriously. We aim to be a robust and innovative company that keeps evolving and contributing to the sustainable growth of society and individuals, and we use an ESG framework to navigate our efforts and obligations.

Please note, if we receive sufficient interest in this role we reserve the right to close the vacancy early, so if you're interested in the role we would encourage you to apply as soon as possible to avoid missing out on the opportunity.