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- Tasks: Lead the Professional Print Onsite team and enhance customer experience through innovative strategies.
- Company: Join Konica Minolta, a global leader in sustainable technology solutions.
- Benefits: Enjoy a competitive salary, bonus, company car, and generous holiday package.
- Other info: Flexible working options and a commitment to diversity and sustainability.
- Why this job: Make a real impact in a dynamic environment while developing your leadership skills.
- Qualifications: Leadership experience in customer service and strong communication skills are preferred.
The predicted salary is between 40500 - 40500 ÂŁ per year.
Location: Field-based
Package: ÂŁ40,500 + 10% bonus and company car
- 26 days' holiday (plus bank holidays) - with the option to buy more
- Access to award-winning learning content and targeted development opportunities
- Enhanced family leave and life assurance
- A paid day off to focus on your mental health
- A generous pension plan to help you grow your future
- Exclusive discounts on activities, tech, and dining
- One paid volunteering day to give back to your community
- 24/7 Employee Assistance Programme for you and your immediate family
The Professional Print Operations Coordinator will provide visible, effective leadership to the Professional Print Onsite team, ensuring high performance, strong engagement, and a positive, inclusive culture where people can thrive. They will act as an influential member of the PP Field Operations team, contributing to the design, governance, and continuous improvement of the customer journey across the organisation. They will also effectively lead all PP Technicians within their area teams, including effective performance management, development, sickness and absence, any other employee relations, and recruitment.
They will support the development, implementation, and continuous improvement of a proactive, predictive, and preventative support strategy that enhances customer experience and drives operational excellence, embracing digital tools, automation, and remote-first approaches to drive efficiency, improve service delivery, and continually evolve the support model. They will ensure a consistently exceptional service experience for all Professional Print customers and partners, acting as a credible escalation point and industry expert. They will monitor and improve team performance, ensuring organisational cost, productivity, and quality targets are achieved through effective leadership of PP Technicians.
What to Expect from Our Hiring Process:
- Screening Call: A friendly conversation with one of our Talent Acquisition team members - a chance for us to get to know each other.
- First Interview (via Teams): Meet the hiring team and learn more about the role.
- Offer Stage: If we're a great fit, our Talent Acquisition team will be in touch with an offer. From there, our HR Operations team will take care of you.
We'd Love to Hear from You If You:
- Have leadership skills within a Field Service environment and an understanding of High-End Print or Industrial devices (advantageous but not necessary).
- Have proven leadership experience in a “Customer First” service environment.
- Possess strong communication skills, both verbal and written.
- Have the ability and desire to communicate effectively with our customers, colleagues, and stakeholders face‑to‑face, by telephone, or by written means.
- Can deliver under pressure and to agreed deadlines.
- Have a proven ability to think outside the box to deliver improved ways of working and solve problems.
- Are comfortable being decisive and making effective and difficult decisions.
- Display empathy and build trust while developing meaningful relationships with colleagues, customers, and stakeholders.
- Have a proven ability to lead, empower, and motivate teams to deliver strategic goals and financial targets.
Not Sure You Tick Every Box? We know that research shows some people, especially women and people from ethnic minorities, hesitate to apply unless they meet every requirement. At Konica Minolta, we are dedicated to building a diverse, inclusive and authentic workplace, so we encourage you to apply even if your experience doesn't perfectly align - your potential and perspective matter to us. We're proud to be an equal opportunities employer. If you need adjustments at any stage, please let us know in your application or contact us. We also welcome discussions on flexible working or job-sharing arrangements - we want this role to work for you.
Our Commitment to Sustainability: With over 39,000 employees across 150 countries, Konica Minolta takes its environmental, social, and governance responsibilities seriously. Guided by our ESG framework, we're committed to sustainable growth that benefits both society and individuals.
We may close applications early if we receive strong interest - so if this opportunity excites you, we'd love to hear from you soon!
Professional Print Field Operations Team Coordinator - Central West in England employer: Konica Minolta Business Solutions UK Ltd
Contact Detail:
Konica Minolta Business Solutions UK Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Professional Print Field Operations Team Coordinator - Central West in England
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see what they're all about. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've led a team or solved a problem. We want to hear how you can bring that experience to the PP Operations Team Coordinator role.
✨Tip Number 3
Don’t underestimate the power of a follow-up! After your interviews, drop a quick thank-you email to express your appreciation. It keeps you on their radar and shows your enthusiasm for the position.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and ready to take the next step in your career with us.
We think you need these skills to ace Professional Print Field Operations Team Coordinator - Central West in England
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your leadership skills and experience in a customer-first environment. We want to see how your background aligns with the role of PP Operations Team Coordinator!
Showcase Your Communication Skills: Since strong communication is key for this role, use your written application to demonstrate your ability to convey ideas clearly. Whether it's through your CV or cover letter, let us see your personality shine through!
Be Authentic: Don’t hesitate to show us who you really are! We value authenticity and want to know about your unique experiences and perspectives. This is your chance to stand out, so be yourself in your application.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity. Don’t wait too long – apply soon!
How to prepare for a job interview at Konica Minolta Business Solutions UK Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a PP Operations Team Coordinator. Familiarise yourself with the key aspects of the role, such as leadership in a field service environment and customer-first service principles. This will help you articulate how your experience aligns with their needs.
✨Showcase Your Leadership Skills
Prepare examples that demonstrate your leadership abilities, especially in high-pressure situations. Think about times when you've motivated a team or resolved conflicts effectively. This is crucial since the role involves leading PP Technicians and ensuring high performance.
✨Communicate Clearly and Confidently
Strong communication skills are essential for this position. Practice articulating your thoughts clearly, both verbally and in writing. Be ready to discuss how you’ve successfully communicated with customers and stakeholders in the past, as this will show your ability to build trust and relationships.
✨Embrace the Company Culture
Research Konica Minolta’s values and commitment to diversity and sustainability. During the interview, express how you resonate with their culture and how you can contribute to an inclusive environment. This shows that you’re not just looking for a job, but a place where you can thrive and make a difference.