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- Tasks: Coordinate incidents and manage scheduling for field service teams.
- Company: Join a leading tech company committed to sustainability and inclusivity.
- Benefits: 26 days holiday, mental health day, discounts, and professional development opportunities.
- Why this job: Make a real impact while developing your skills in a dynamic environment.
- Qualifications: Strong organisational skills and a proactive mindset are essential.
- Other info: Flexible working options and a commitment to diversity and inclusion.
The predicted salary is between 30000 - 42000 £ per year.
Location: Hybrid - 1 day per week in our Basildon office
Package:
- 26 days' holiday (plus bank holidays) - with the option to buy more
- Access to award-winning learning content and targeted development opportunities
- Enhanced family leave and life assurance
- A paid day off to focus on your mental health
- A generous pension plan to help you grow your future
- Exclusive discounts on activities, tech, and dining
- One paid volunteering day to give back to your community
- 24/7 Employee Assistance Programme for you and your immediate family
As our next Exception Handler, you will be coordinating all incidents for our customers, using automatic scheduling software and managing exceptions using time management skills to prioritise and ensure accurate completion of all incidents within SLAs. You will work with your allocated Field Service Managers and onsite teams to provide a streamlined process and enable them to focus on value added activity.
Key responsibilities will include:
- Achieve all set targets and KPIs.
- Co-ordinate the activities of the field service engineers
- Be aware of the engineers' technical abilities and qualifications
- Work proactively and collaboratively with the Service Support teams
- Support the strategy for the Technology Business Unit
- Follow all ITIL-related governance, best practices, and processes
- Manage inbound and outbound telephone calls
- General Housekeeping of all activities within the Service Region
- Management of Chasers in a timely manner
- Providing accurate ETAs
- Manage day to day Exception activities within a timely manner
- Ensure that you operate in 100% compliance with Konica Minolta's procedures and our core values.
- Understand own actions in relation to data protection and security requirements and legislation
- Excellent organisational and prioritisation skills and a proactive mindset
- Process adherence at all times
What to Expect from Our Hiring Process:
- Screening Call: A friendly conversation with one of our Talent Acquisition team members - a chance for us to get to know each other.
- First Interview: Meet the hiring team and learn more about the role.
- Offer Stage: If we're a great fit, our Talent Acquisition team will be in touch with an offer. From there, our HR Operations team will take care of you.
We'd Love to Hear from You If You Have:
- Good geographical knowledge of the UK, experience of planning for nationwide field-based teams ideal.
- Excellent organisational skills and a pro-active mind-set
- Self-motivation, ability to work well as a small team
- Able to multi-task and work to agreed deadlines
- Excellent timekeeper and reliable
- Ability to plan and organise workloads effectively
Not Sure You Tick Every Box?
We know that research shows some people, especially women and people from ethnic minorities, hesitate to apply unless they meet every requirement. At Konica Minolta, we are dedicated to building a diverse, inclusive and authentic workplace, so we encourage you to apply even if your experience doesn't perfectly align - your potential and perspective matter to us.
We're proud to be an equal opportunities employer. If you need adjustments at any stage, please let us know in your application or contact us at recruitment@konicaminolta.co.uk. We also welcome discussions on flexible working or job-sharing arrangements - we want this role to work for you.
Our Commitment to Sustainability
With over 39,000 employees across 150 countries, Konica Minolta takes its environmental, social, and governance responsibilities seriously. Guided by our ESG framework, we're committed to sustainable growth that benefits both society and individuals.
We may close applications early if we receive strong interest - so if this opportunity excites you, we'd love to hear from you soon!
Scheduler in Basildon employer: Konica Minolta Business Solutions UK Ltd
Contact Detail:
Konica Minolta Business Solutions UK Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Scheduler in Basildon
✨Tip Number 1
Get to know the company before your interview! Research Konica Minolta's values and recent projects. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your time management skills! Since the Scheduler role involves coordinating activities and managing exceptions, think of examples from your past where you've successfully juggled multiple tasks or met tight deadlines.
✨Tip Number 3
Don’t underestimate the power of a follow-up! After your interview, drop a quick thank-you email to express your appreciation for the opportunity. It keeps you on their radar and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows that you’re proactive and keen to join the team at Konica Minolta.
We think you need these skills to ace Scheduler in Basildon
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight how your skills match the Scheduler role. We want to see your experience in coordinating activities and managing time effectively, so don’t hold back!
Show Off Your Organisational Skills: Since this role is all about keeping things running smoothly, give us examples of how you've successfully managed multiple tasks or projects in the past. We love a proactive mindset, so let that shine through!
Be Yourself: We’re all about authenticity here at StudySmarter. Don’t be afraid to let your personality come through in your application. Share your passion for the role and why you think you’d be a great fit for our team!
Apply Through Our Website: To make sure your application gets to us quickly and easily, apply directly through our website. It’s the best way to ensure we see your amazing skills and experience right away!
How to prepare for a job interview at Konica Minolta Business Solutions UK Ltd
✨Know Your Stuff
Before the interview, make sure you understand the role of a Scheduler and the key responsibilities involved. Familiarise yourself with ITIL practices and how they relate to incident management. This will show that you're not just interested in the job, but that you’re prepared to hit the ground running.
✨Show Off Your Organisational Skills
During the interview, be ready to discuss specific examples of how you've successfully managed multiple tasks or projects in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your excellent organisational skills and proactive mindset.
✨Ask Smart Questions
Prepare thoughtful questions about the team dynamics, the tools used for scheduling, and how success is measured in the role. This not only shows your interest but also helps you gauge if the company culture aligns with your values and work style.
✨Be Yourself
Remember, the interview is as much about them getting to know you as it is about you learning about them. Be genuine and let your personality shine through. This will help you connect with the hiring team and demonstrate that you’d be a great fit for their culture.