At a Glance
- Tasks: Provide top-notch customer support via phone and email, resolving issues efficiently.
- Company: Join Konica Minolta, a global leader in IT services and solutions.
- Benefits: Enjoy remote work options, 26 days holiday, and discounts on tech and activities.
- Other info: Flexible working arrangements available; we celebrate diversity and inclusivity.
- Why this job: Be part of a dynamic team that values innovation and customer satisfaction.
- Qualifications: No specific degree required; just bring your passion for helping others!
The predicted salary is between 21000 - 30000 £ per year.
Join to apply for the 1st Line Customer Support role at Konica Minolta Business Solutions UK Ltd
Join to apply for the 1st Line Customer Support role at Konica Minolta Business Solutions UK Ltd
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Direct message the job poster from Konica Minolta Business Solutions UK Ltd
Location: Location independent - We offer Choice based working that gives you the opportunity to work from a UK location of your choice, we also offer various Konica Minolta office and Regus office spaces across the UK. You may be required to travel to a customer at the needs of the business.
Salary: £25,200 per annum
- 26 days holiday, plus bank holidays, and the option to purchase more days if needed
- Access to training and development opportunities, along with license with award winning learning content provider.
- Enhanced family leave
- Life assurance options
- An extra paid day off to focus on your mental health
- A generous pension plan, invest your contributions to maximise your pension pot
- Discounts on activities, technology and restaurants
- An extra paid day off to dedicate to volunteer projects
- An independent employee assistance programme for all employees and their immediate family, giving 24/7 access to experts in health & wellbeing
We are seeking a 1st Line Customer Support to join our team at Konica Minolta!
As a 1st Line Customer Support at Konica Minolta, you will be providing support to Konica Minolta customers via phone and email, resolving and triaging incidents or service requests while delivering an exceptional customer experience and adhering to agreeds SLAs.
Other duties include:
- Support customers through the required steps to resolution or escalate to the relevant group
- Promote self-help and remote support by default, adopting a proactive, predictive, and
- Achieve all set targets and KPIs.
- Operate in compliance with Konica Minolta\'s procedures and core values.
- Work proactively and collaboratively with the Service support and Onsite support teams.
- Stay up-to-date with new Konica Minolta products, services, and industry trends.
- Understand data protection and security requirements and legislation.
- Follow ITIL-related governance, best practices, and processes.
- Support the strategy for the Technology Business Unit and the wider business.
- Share knowledge and best practices.
- Request the creation of Knowledgebase articles to support future resolution via the CSIP
- process.
- Work quickly and efficiently using your initiative to support incidents through to resolution
What you can expect from our hiring process?
Stage 1
Screening call with a member of our Talent Acquisition team and a chance to get to know you better.
Stage 2
Teams interview with the hiring team.
Stage 3
Our Talent Acquisition team will be in touch to make an offer and should you accept our HR operations team will take care of you from there on in.
We would love to hear from people who ...
- Methodical troubleshooting of incidents.
- Empathy with internal and external customers.
- Ability to deliver under pressure and to agreed deadlines.
- Experience in service desk operations and toolsets to manage incident resolution.
- Proven experience in a customer service or technical support role.
- Experience using an ITSM ticketing tool.
- Ability to work independently and in a team-oriented environment.
- Excellent time management and organisational skills.
- Ability to learn new skills and technologies.
The following is desirable, but not essential:
- Understanding of ITIL service delivery methodology.
- Proven experience in a customer service or technical support role.
- Experience using SNOW and SAP
If you have worked in 1st Line Support role before you will know that each day can look quite different, take a look at our role profile (at the bottom of the page) for a deep dive into what your \"day to day\" might look like in this role.
Studies have shown that women and people from ethnic minorities are less likely to apply to jobs unless they meet every single qualification. At Konica Minolta we are dedicated to building a diverse, inclusive and authentic workplace, so if you\'re excited about this role but your past experience doesn\'t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for us!
We are an equal opportunities employer. Please let us know on your application or email us at recruitment@konicaminolta.co.uk if there\'s any adjustments, we can make that would be helpful for you.
Additionally, we are open to discussing flexible working arrangements and job-sharing opportunities. If you are interested in this great opportunity, we encourage you to apply today or reach out for a confidential discussion. We look forward to hearing from you!
ESG Initiatives at Konica Minolta
A global company with more than 39,000 employees in 150 countries, Konica Minolta takes its environmental, social and governance responsibilities seriously. We aim to be a robust and innovative company that keep evolving and contributing to the sustainable growth of society and individuals, and we use an ESG framework to navigate our efforts and obligations.
Take a look at our sustainable development goals here https://www.konicaminolta.co.uk/en-gb/corporate-information/esg
Please note, if we receive sufficient interest in this role we reserve the right to close the vacancy early, so if you\'re interested in the role we would encourage you to apply as soon as possible to avoid missing out on the opportunity
Seniority level
Seniority level
Entry level
Employment type
Employment type
Full-time
Job function
Job function
Customer Service and Information TechnologyIndustries
IT Services and IT Consulting and Printing Services
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#J-18808-Ljbffr1st Line Customer Support employer: Konica Minolta Business Solutions UK Ltd
At Konica Minolta Business Solutions UK Ltd, we pride ourselves on being an exceptional employer that values employee well-being and professional growth. With a flexible, location-independent work culture, generous benefits including enhanced family leave, mental health days, and access to award-winning training resources, we empower our team members to thrive both personally and professionally. Join us to be part of a diverse and inclusive workplace that prioritises innovation and sustainability while offering meaningful career opportunities.
Contact Details:
Konica Minolta Business Solutions UK Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land 1st Line Customer Support
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Konica Minolta Business Solutions UK Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Konica Minolta Business Solutions UK Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace 1st Line Customer Support
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Konica Minolta Business Solutions UK Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Konica Minolta Business Solutions UK Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Konica Minolta Business Solutions UK Ltd!
How to prepare for a job interview at Konica Minolta Business Solutions UK Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
