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- Tasks: Provide top-notch customer support via phone and email, resolving issues efficiently.
- Company: Join Konica Minolta, a global leader in IT services and solutions.
- Benefits: Enjoy remote work options, 26 days holiday, and discounts on tech and activities.
- Why this job: Be part of a dynamic team that values innovation and customer satisfaction.
- Qualifications: No specific degree required; just bring your passion for helping others!
- Other info: Flexible working arrangements available; we celebrate diversity and inclusivity.
The predicted salary is between 21000 - 30000 £ per year.
Join to apply for the 1st Line Customer Support role at Konica Minolta Business Solutions UK Ltd
Join to apply for the 1st Line Customer Support role at Konica Minolta Business Solutions UK Ltd
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Direct message the job poster from Konica Minolta Business Solutions UK Ltd
Location: Location independent – We offer Choice based working that gives you the opportunity to work from a UK location of your choice, we also offer various Konica Minolta office and Regus office spaces across the UK. You may be required to travel to a customer at the needs of the business.
Salary: £25,200 per annum
- 26 days holiday, plus bank holidays, and the option to purchase more days if needed
- Access to training and development opportunities, along with license with award winning learning content provider.
- Enhanced family leave
- Life assurance options
- An extra paid day off to focus on your mental health
- A generous pension plan, invest your contributions to maximise your pension pot
- Discounts on activities, technology and restaurants
- An extra paid day off to dedicate to volunteer projects
- An independent employee assistance programme for all employees and their immediate family, giving 24/7 access to experts in health & wellbeing
We are seeking a 1st Line Customer Support to join our team at Konica Minolta!
As a 1st Line Customer Support at Konica Minolta, you will be providing support to Konica Minolta customers via phone and email, resolving and triaging incidents or service requests while delivering an exceptional customer experience and adhering to agreeds SLAs.
Other duties include:
- Support customers through the required steps to resolution or escalate to the relevant group
- Promote self-help and remote support by default, adopting a proactive, predictive, and
- Achieve all set targets and KPIs.
- Operate in compliance with Konica Minolta\’s procedures and core values.
- Work proactively and collaboratively with the Service support and Onsite support teams.
- Stay up-to-date with new Konica Minolta products, services, and industry trends.
- Understand data protection and security requirements and legislation.
- Follow ITIL-related governance, best practices, and processes.
- Support the strategy for the Technology Business Unit and the wider business.
- Share knowledge and best practices.
- Request the creation of Knowledgebase articles to support future resolution via the CSIP
- process.
- Work quickly and efficiently using your initiative to support incidents through to resolution
What you can expect from our hiring process?
Stage 1
Screening call with a member of our Talent Acquisition team and a chance to get to know you better.
Stage 2
Teams interview with the hiring team.
Stage 3
Our Talent Acquisition team will be in touch to make an offer and should you accept our HR operations team will take care of you from there on in.
We would love to hear from people who …
- Methodical troubleshooting of incidents.
- Empathy with internal and external customers.
- Ability to deliver under pressure and to agreed deadlines.
- Experience in service desk operations and toolsets to manage incident resolution.
- Proven experience in a customer service or technical support role.
- Experience using an ITSM ticketing tool.
- Ability to work independently and in a team-oriented environment.
- Excellent time management and organisational skills.
- Ability to learn new skills and technologies.
The following is desirable, but not essential:
- Understanding of ITIL service delivery methodology.
- Proven experience in a customer service or technical support role.
- Experience using SNOW and SAP
If you have worked in 1st Line Support role before you will know that each day can look quite different, take a look at our role profile (at the bottom of the page) for a deep dive into what your \”day to day\” might look like in this role.
Studies have shown that women and people from ethnic minorities are less likely to apply to jobs unless they meet every single qualification. At Konica Minolta we are dedicated to building a diverse, inclusive and authentic workplace, so if you\’re excited about this role but your past experience doesn\’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for us!
We are an equal opportunities employer. Please let us know on your application or email us at recruitment@konicaminolta.co.uk if there\’s any adjustments, we can make that would be helpful for you.
Additionally, we are open to discussing flexible working arrangements and job-sharing opportunities. If you are interested in this great opportunity, we encourage you to apply today or reach out for a confidential discussion. We look forward to hearing from you!
ESG Initiatives at Konica Minolta
A global company with more than 39,000 employees in 150 countries, Konica Minolta takes its environmental, social and governance responsibilities seriously. We aim to be a robust and innovative company that keep evolving and contributing to the sustainable growth of society and individuals, and we use an ESG framework to navigate our efforts and obligations.
Take a look at our sustainable development goals here https://www.konicaminolta.co.uk/en-gb/corporate-information/esg
Please note, if we receive sufficient interest in this role we reserve the right to close the vacancy early, so if you\’re interested in the role we would encourage you to apply as soon as possible to avoid missing out on the opportunity
Seniority level
-
Seniority level
Entry level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Customer Service and Information Technology
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Industries
IT Services and IT Consulting and Printing Services
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1st Line Customer Support employer: Konica Minolta Business Solutions UK Ltd
Contact Detail:
Konica Minolta Business Solutions UK Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line Customer Support
✨Tip Number 1
Familiarise yourself with Konica Minolta's products and services. Understanding their offerings will not only help you answer customer queries effectively but also demonstrate your genuine interest in the company during interviews.
✨Tip Number 2
Brush up on your ITIL knowledge, even if it's not essential. Having a basic understanding of ITIL service delivery methodology can set you apart from other candidates and show that you're proactive about improving your skills.
✨Tip Number 3
Practice your troubleshooting skills. Since the role involves methodical incident resolution, being able to demonstrate your problem-solving abilities through examples or mock scenarios can impress the hiring team.
✨Tip Number 4
Prepare for the screening call by thinking about how you can showcase your empathy and customer service experience. Be ready to share specific examples of how you've handled challenging customer interactions in the past.
We think you need these skills to ace 1st Line Customer Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and technical support. Use keywords from the job description, such as 'methodical troubleshooting' and 'ITIL', to demonstrate your fit for the role.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you've successfully resolved customer issues in the past and how you align with Konica Minolta's values.
Showcase Relevant Skills: Emphasise skills that are crucial for the 1st Line Customer Support role, such as empathy, time management, and the ability to work under pressure. Provide concrete examples of how you've applied these skills in previous roles.
Prepare for the Interview: Research common interview questions for customer support roles and prepare your answers. Be ready to discuss your experience with ITSM tools and how you handle challenging customer interactions.
How to prepare for a job interview at Konica Minolta Business Solutions UK Ltd
✨Show Your Customer Service Skills
As a 1st Line Customer Support role, it's crucial to demonstrate your customer service skills. Prepare examples of how you've successfully resolved customer issues in the past, showcasing your empathy and problem-solving abilities.
✨Familiarise Yourself with ITIL Practices
Understanding ITIL service delivery methodology can give you an edge. Brush up on the basics of ITIL and be ready to discuss how it applies to incident management and service requests during your interview.
✨Highlight Your Technical Proficiency
Be prepared to talk about your experience with ITSM ticketing tools, especially if you've used SNOW or SAP. Mention any technical skills that relate to the role, as this will show your readiness to tackle the job's challenges.
✨Ask Insightful Questions
At the end of the interview, ask questions that show your interest in the company and the role. Inquire about team dynamics, training opportunities, or how success is measured in the position. This demonstrates your enthusiasm and proactive mindset.
