At a Glance
- Tasks: Provide hands-on support, installations, and training for cutting-edge technology.
- Company: Join a dynamic team focused on customer satisfaction and innovative solutions.
- Benefits: Enjoy competitive pay, travel opportunities, and professional growth.
- Other info: Frequent travel (approx. 80%) with a supportive team environment.
- Why this job: Be the face of tech solutions while travelling and solving real-world problems.
- Qualifications: Degree in electronics/mechanics or relevant field service experience required.
The predicted salary is between 30000 - 40000 € per year.
Location: South West/ Midlands Region
Reports to: Field Service Team Leader
Are you a hands‑on problem solver who loves being out in the field, meeting customers, and working with cutting‑edge electro‑mechanical technology? We’re expanding our Field Service team and are looking for a motivated Field Service Engineer to support our customers across the South of England. This is a varied, customer-facing role where no two days are the same. If you enjoy travel, autonomy, and helping customers get the best out of their equipment and software, we’d love to hear from you.
What You’ll Do
- Installations & Training
- Install, configure, and test hardware and software solutions at customer sites
- Deliver hands‑on training for daily use, best practice, and maintenance
- Complete installation documentation and acceptance sign‑off
- Maintenance & Repairs
- Conduct pre‑installation and preventive maintenance visits
- Diagnose and repair equipment on site
- Collaborate with our First Line Support and Service teams for efficient case resolution
- Ensure timely return of spare parts and components
- Customer Experience
- Provide courteous, professional support during every visit
- Carry out follow‑up calls and courtesy visits to boost customer satisfaction
- Represent the company at regional trade shows
- Stay up to date with products, software, and diagnostics through training and self‑study
- Support colleagues across the region when needed
This role requires frequent travel—approx. 80%—with occasional travel outside the UK.
What You Bring
- Bachelor’s degree in electronics or mechanics, or equivalent field service experience
- Strong electro‑mechanical knowledge
- Comfortable working with software and demonstrating end‑to‑end workflows
- Business‑level English and excellent communication skills
- Customer‑Focused & Proactive
- Able to diagnose issues both remotely and on site
- Confident in explaining action plans and progress to users
- Organised with admin tasks (reports, expenses, documentation)
- Independent but also a team player with a positive attitude
Field service engineer UK in Taunton employer: Kongsbergsystems
Join a dynamic and innovative team as a Field Service Engineer in the South West/Midlands region, where you'll enjoy a hands-on role that combines travel, customer interaction, and cutting-edge technology. Our company fosters a supportive work culture that prioritises employee growth through ongoing training and development opportunities, ensuring you stay at the forefront of the industry. With a commitment to customer satisfaction and a collaborative environment, we offer a rewarding career path for those who thrive on problem-solving and making a difference in our clients' operations.
StudySmarter Expert Advice🤫
We think this is how you could land Field service engineer UK in Taunton
✨Tip Number 1
Get to know the company before your interview! Research their products, values, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your hands-on skills! Since this role is all about problem-solving in the field, make sure you can demonstrate your technical abilities. Set up mock scenarios where you can showcase your troubleshooting skills.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info and might even lead to a referral, which can really boost your chances of landing the job.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Field service engineer UK in Taunton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your hands-on problem-solving skills and experience with electro-mechanical technology. We want to see how your background aligns with the role, so don’t be shy about showcasing relevant projects or experiences!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for customer service and how you enjoy being out in the field. Let us know why you’re excited about the opportunity to work with cutting-edge technology.
Showcase Your Communication Skills:Since this role involves a lot of customer interaction, make sure to highlight your excellent communication skills in your application. We love candidates who can explain complex concepts clearly and maintain a positive attitude!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy—just follow the prompts and submit your materials!
How to prepare for a job interview at Kongsbergsystems
✨Know Your Tech
Brush up on your electro-mechanical knowledge and be ready to discuss specific technologies you’ve worked with. Familiarise yourself with the company’s products and services, as this will show your genuine interest and help you answer technical questions confidently.
✨Customer-Centric Mindset
Prepare examples of how you've provided excellent customer service in previous roles. Think about situations where you went above and beyond to ensure customer satisfaction, as this role is all about building relationships and delivering a great experience.
✨Demonstrate Problem-Solving Skills
Be ready to share specific instances where you diagnosed and resolved issues, both remotely and on-site. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your hands-on problem-solving abilities.
✨Show Your Organisational Skills
Since the role involves a lot of travel and admin tasks, prepare to discuss how you manage your time and keep track of documentation. Mention any tools or methods you use to stay organised, as this will reassure them that you can handle the demands of the job.
