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- Tasks: Be the main contact for customers, ensuring efficient operations and providing tailored solutions.
- Company: Join KONGSBERG, a global leader in maritime technology and innovation.
- Benefits: Flexible working hours, personal development, and a supportive work environment.
- Why this job: Make a real impact in the maritime industry while promoting sustainability.
- Qualifications: Bachelor’s degree or relevant experience; marine industry knowledge is a plus.
- Other info: Diverse and inclusive culture that values your unique perspective.
The predicted salary is between 36000 - 60000 £ per year.
An exciting opportunity has arisen as Technical Account Manager (TAM), reporting to Operations Manager for Fleet Lifecycle Performance. In this role you will be a part of a team of dedicated technical account managers with responsibilities within different fleet segments. You will be responsible for a portfolio of customers and act as a connection point between our customer, our different product groups, and the aftersales team.
The Technical Account Manager’s main function is to be a dedicated contact point for our most valued customers, to secure our customers a most profitable and efficient operation. Our customers demand up-time on their assets and strive to keep total cost of ownership as low as possible. In this there is an opportunity for GCS Automation and Control to act as a reliable partner using our competence providing after-market product solutions and services.
We are seeking individuals who are dedicated and take action when needed. You like to take ownership of your customers interactions. Innovate for a better world with us. Protechting People and Planet drives every solution.
What you will be doing:
- Be KM GCS main contact person for a portfolio of customers.
- The TAM will be an escalating point for the customer with regards to the KONGSBERG Follow the Sun concept and the 24/7 ongoing operation between the customer and KONGSBERG.
- Provide obsolescence and Life Cycle Management analysis fleet wide to inform the customer about recommended maintenance, modification, and upgrade work in due time before scheduled maintenance stops/dockings.
- Contribute to prepare commercial proposals for new functionality, modifications and/or replacement products in accordance with KM product lifecycle philosophy.
- Monitor and provide feedback on service and maintenance agreements.
- Follow up and visit assigned customers on a regular basis.
We think you should have:
- Bachelor’s Degree or similar; relevant experience may compensate for a formal degree.
- Experience with the marine industry is an advantage.
- Experience from Project management and/or Coordination is an advantage.
- Commercial interest and understanding.
- Good communication skills in English, both written and spoken.
At KONGSBERG, we believe that diversity fuels innovation. We encourage you to apply, even if you do not meet every requirement. Your unique perspective is valuable to us. Your skills, attitude and perspective could be exactly what we are looking for!
This employment may require security clearance by the Norwegian National Security Authority, clearance through Civil Aviation Authority or a background check. Please note that this might affect the offer process or employment.
You are able to:
- Act on own initiative, make things happen and accept responsibility for the results.
- Make an impact, convince and persuade others and promote plans and ideas successfully.
- Build a useful network of contacts and relationships and utilize it to achieve objectives.
- Understand the organization's informal rules and structures and utilize political processes effectively to get things done.
- Use a methodical and systematic approach, plan ahead, define clear priorities and allocate resources effectively.
An exciting and important position working for the world-leading supplier of maritime solutions. International work environment and multidisciplinary team collaboration. An inspiring and safe work environment. Personal development and career opportunities. We offer flexible working hours.
KONGSBERG’s strength is in unity. Diverse minds, protechting people and planet, drive innovation worldwide.
Where you will be working: Aberdeen
Interested in knowing more? Contact Kongsberg Maritime is a technology pioneer, enabling a more sustainable future for our oceans. Our zero-emission integrated technologies advance the maritime industry and solve our customers' toughest problems. With unmatched competence, domain knowledge, innovation, and market reach, we are the trusted maritime partner. Headquartered in Kongsberg, Norway, the company has manufacturing, sales and service facilities in 35 countries. Our Global Customer Support division is responsible for Kongsberg Maritimes services, upgrades and support in the aftermarket. Our 3000 employees are present in 35 different countries around the world. During the operational lifetime of more than 30,000 installations, we ensure cost-efficient delivery of services, upgrades and spare parts in order to secure availability and predictability to our customers. KONGSBERG is a leading global technology group. Throughout our proud two hundred year history, we have continuously advanced, applying innovative solutions to the needs of our customers, partners and society at large. We believe diversity is our strength. By fostering an inclusive and diverse culture we nurture and ensure space for different perspectives and ideas. We are determined in our work to mature and improve our ability to utilize our diversity and culture of differences to create positive business results.
Technical Account Manager employer: Kongsberg Maritime
Contact Detail:
Kongsberg Maritime Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Account Manager
✨Tip Number 1
Network like a pro! Reach out to current employees at KONGSBERG on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Technical Account Manager role.
✨Tip Number 2
Prepare for the interview by understanding KONGSBERG's products and services. Familiarise yourself with their approach to customer service and how they support their clients in the marine industry. This will show your genuine interest and help you stand out.
✨Tip Number 3
Showcase your problem-solving skills! Think of examples from your past experiences where you've successfully managed customer relationships or resolved issues. Be ready to discuss these during your interview to demonstrate your fit for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the KONGSBERG team and contributing to their mission of protecting people and the planet.
We think you need these skills to ace Technical Account Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Technical Account Manager role. Highlight your relevant experience in the marine industry and any project management skills you have. We want to see how you can connect with our customers and make an impact!
Showcase Your Communication Skills: Since good communication is key in this role, don’t forget to demonstrate your written and spoken English skills. Use clear and concise language in your application to show us you can effectively convey ideas and information.
Highlight Your Initiative: We love candidates who take ownership! Share examples of when you've acted on your own initiative or made things happen in previous roles. This will help us see your proactive attitude and how you can contribute to our team.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our innovative team at KONGSBERG!
How to prepare for a job interview at Kongsberg Maritime
✨Know Your Customers
Before the interview, research the company’s customer base and their specific needs. Understand how the Technical Account Manager role fits into ensuring customer satisfaction and operational efficiency. This will help you demonstrate your commitment to being a dedicated contact point for customers.
✨Showcase Your Communication Skills
As a TAM, effective communication is key. Prepare examples of how you've successfully communicated with clients or teams in the past. Be ready to discuss how you can convey complex technical information clearly and concisely, as this will be crucial in your role.
✨Highlight Relevant Experience
Make sure to emphasise any experience you have in project management or the marine industry. If you lack formal qualifications, be prepared to discuss how your practical experience compensates for this. Tailor your examples to show how they relate to the responsibilities outlined in the job description.
✨Demonstrate Initiative and Problem-Solving
The role requires taking ownership and acting on your initiative. Prepare to share instances where you've identified problems and taken action to resolve them. This will showcase your ability to make things happen and accept responsibility for results, which is essential for a successful TAM.