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- Tasks: Manage spare parts enquiries and orders, ensuring customer satisfaction and operational efficiency.
- Company: Join a world-leading supplier of maritime solutions with a diverse, collaborative team.
- Benefits: Enjoy competitive pay, attractive insurance, pension schemes, and hybrid working arrangements.
- Other info: Opportunity to work in a diverse team across multiple countries, embracing cultural diversity.
- Why this job: Play a key role in driving customer satisfaction and commercial success in a dynamic environment.
- Qualifications: Experience in sales support, strong communication skills, and familiarity with ERP systems required.
The predicted salary is between 30000 - 40000 ÂŁ per year.
We’re looking for a detail‑driven and customer‑focused Sales Support Engineer to manage spare parts enquiries and orders from start to finish. This role sits at the heart of the business, coordinating closely with Sales, Engineering, Operations, Procurement, and Service to ensure customer requirements are clearly understood, accurately captured, and delivered on time. You’ll play a key role in enquiry management, order processing, stakeholder coordination, and performance reporting, helping to drive customer satisfaction, operational efficiency, and commercial success.
What you will be doing:
- Receive, review, and fully understand customer spare parts requirements.
- Log customer enquiries in the ERP system and issue timely acknowledgements.
- Coordinate with Estimating to track enquiry progress and update customers and Sales accordingly.
- Create customer orders in the ERP system and issue order acknowledgements.
- Prepare and facilitate project launch reviews with relevant stakeholders.
- Lead regular progress review meetings with Operations, Procurement, Engineering, and Sales.
- Provide customers with regular updates on contract and order progress.
- Support Engineering with the preparation of spare parts lists and manage spares‑related tasking.
- Assist Sales with customer follow‑up on key opportunities.
- Support Service Coordinators and Service Engineers with urgent or unplanned spare parts requirements.
- Monitor, report, and analyse KPIs related to enquiry response times and on‑time delivery.
- Provide wider Sales support, including compliance documentation, enquiry management, and coordination between Sales and Engineering.
We think you should have:
- Proven experience in sales support and customer‑facing roles.
- Experience within the maritime industry or a related sector.
- Knowledge of Kongsberg Maritime products and services (or the ability to develop this quickly).
- Strong verbal and written communication skills.
- Confident user of ERP systems and standard IT applications, including Microsoft Word, Excel, and Outlook.
This employment may require a pre‑employment check procedure in accordance with company security standards, role or site requirements. Please note that this might affect the offer process or employment.
You are able to:
- Understand the organization’s informal rules and structures and utilize political processes effectively to get things done.
- Adhere to company rules and procedures and execute plans with commitment and determination.
- Use a methodical and systematic approach, plan ahead, define clear priorities and allocate resources effectively.
- Communicate in a clear, precise and structured way.
- Co‑operate well with others, share knowledge, experience, information and support others in the pursuit of team goals.
An exciting and important position working for the world‑leading supplier of maritime solutions. Be part of a diverse team spread across several countries, embracing collaboration and cultural diversity. Competitive pay and benefits, including attractive insurance policies and pension schemes. We offer hybrid working arrangement.
Where you will be working: Dunfermline, UK
Sales Support Engineer in Dunfermline employer: Kongsberg Maritime
Contact Detail:
Kongsberg Maritime Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Support Engineer in Dunfermline
✨Tip Number 1
Network like a pro! Reach out to people in the maritime industry, especially those who work with Kongsberg Maritime products. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by practising common questions related to sales support and customer service. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your ERP skills! Be ready to discuss your experience with ERP systems during interviews. If you’ve used specific software, mention it and explain how it helped you manage customer enquiries effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Sales Support Engineer in Dunfermline
Some tips for your application 🫡
Understand the Role: Before you start writing, take a moment to really understand what the Sales Support Engineer role entails. Dive into the job description and highlight key responsibilities and skills. This will help us see how your experience aligns with what we're looking for.
Tailor Your Application: Don’t just send a generic application! Make sure to tailor your CV and cover letter to reflect the specific requirements of the role. Use keywords from the job description to show us that you’re a perfect fit for the position.
Showcase Your Experience: When detailing your previous roles, focus on your experience in sales support and customer-facing positions. Highlight any relevant achievements or projects that demonstrate your ability to manage enquiries and orders effectively.
Keep It Professional Yet Personal: While we love a friendly tone, remember to keep your application professional. Share a bit about yourself and why you're excited about this role at StudySmarter, but also ensure your language is clear and concise. And don’t forget to apply through our website!
How to prepare for a job interview at Kongsberg Maritime
✨Know Your Stuff
Make sure you understand the maritime industry and Kongsberg Maritime products. Brush up on relevant terminology and processes, as this will show your commitment and ability to hit the ground running.
✨Master the ERP System
Familiarise yourself with ERP systems, especially if you have experience with specific ones. Be ready to discuss how you've used these systems in past roles to manage enquiries and orders efficiently.
✨Showcase Your Communication Skills
Prepare examples of how you've effectively communicated with customers and stakeholders in previous roles. Highlight your ability to provide clear updates and manage expectations, as this is crucial for a Sales Support Engineer.
✨Demonstrate Team Spirit
Be ready to talk about your experience working collaboratively across departments. Share instances where you’ve coordinated with sales, engineering, or operations to achieve common goals, as teamwork is key in this role.