At a Glance
- Tasks: Manage customer portfolios and drive engagement through innovative solutions.
- Company: Dynamic start-up at the forefront of technology innovation.
- Benefits: Exciting challenges, growth opportunities, and a collaborative team environment.
- Other info: Opportunity to modernise enterprise software and learn about digital business.
- Why this job: Be a champion for customers and help them succeed with cutting-edge tech.
- Qualifications: Strong communication skills and experience in SaaS or tech environments.
The predicted salary is between 50000 - 60000 £ per year.
Requirements:
- If you don’t think you meet all of the criteria below but are still interested in the job, please apply.
- Have a builder’s mentality, seeking to find solutions to complex problems that will make life better for our customers and Kong.
- Manage a portfolio of commercial customers, looking for patterns that can be addressed through an automated approach using the latest customer engagement techniques.
- Have passion and determination about our technology and our customers.
- Be a self-starter with strong organizational skills to drive effective customer outcomes.
- Have a good understanding of complex technology environments.
- Have great self-awareness and strong communication skills.
- Ideally have prior experience of a similar role within SaaS, Open Source and/or Infrastructure software companies.
What the job involves:
- You will be working at a dynamic and fast-paced start-up as a member of the Customer Experience (CX) team.
- You will be enabling Customers to leverage APIs and microservices to drive their business initiatives in one of the most exciting and innovative technology domains in the industry.
- This team is responsible for interfacing with our customers throughout their lifecycle helping them realize the value of their Kong investment.
- As a member of the CX team you will act as a champion for our most critical asset, our customers.
- You will be working with a portfolio of customers seeking to identify growth opportunities and ensuring they have what they need to be successful.
- In this role you will work alongside the EMEA sales team and will have the opportunity to build a large portfolio of Customers.
- This is an incredibly exciting and challenging role at the forefront of technology, requiring someone with very strong organizational and communication skills.
- You will not only be building strong relationships with key customers, you will be pioneering the approach to managing customers by leveraging self-service technology and re-usable assets to maximize the value Kong can provide.
- Working at Kong presents a unique opportunity to help to modernize enterprise software and learn about how businesses run in the digital age.
- Above all you’ll be acting as a stellar teammate for the rest of Kong.
- Coaching our customers throughout their lifecycle while working collaboratively with the rest of the Customer Experience teams to ensure customer outcomes.
- Defining what ‘good’ looks like in terms of adoption plans, post-sales engagement, what is recommended and why.
- Working with Sales and Product teams to ensure our customers are getting the most out of the solution.
- Help innovate our tooling and processes to make you and your team more efficient.
- Work on innovative and cutting-edge customer projects.
- Learning our products and technologies, taking that knowledge and applying it to real-world usage.
- Collaborating with other peers, business partners and groups. Representing not only yourself and the rest of your team but all of Kong and other exciting tasks you may identify to grow our company.
Staff Customer Success Manager - SaaS Growth & Adoption employer: Kong
Kong is an exceptional employer that fosters a dynamic and innovative work culture, perfect for those passionate about technology and customer success. As a Staff Customer Success Manager, you will have the opportunity to work in a fast-paced start-up environment, where your contributions directly impact customer growth and satisfaction. With a strong emphasis on employee development and collaboration, Kong provides a unique platform for personal and professional growth while championing cutting-edge solutions in the SaaS industry.
StudySmarter Expert Advice🤫
We think this is how you could land Staff Customer Success Manager - SaaS Growth & Adoption
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those at Kong or similar companies. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Show off your passion! When you get the chance to speak with someone from the company, let your enthusiasm for their technology and customer success shine through. It’s all about making that personal connection.
✨Tip Number 3
Prepare for the interview by understanding the latest trends in customer engagement techniques. Bring examples of how you've tackled complex problems before – it’ll show you’ve got that builder’s mentality they’re after!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team and ready to dive into the exciting world of SaaS growth and adoption.
We think you need these skills to ace Staff Customer Success Manager - SaaS Growth & Adoption
Some tips for your application 🫡
Show Your Passion:Let us see your enthusiasm for our technology and the customer success space. Share specific examples of how you've tackled complex problems in the past, and how that aligns with our mission at Kong.
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your relevant experience in SaaS and customer engagement. We want to see how your skills can help us drive effective customer outcomes!
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language to communicate your ideas and experiences. We appreciate strong communication skills, so show us what you’ve got!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensure you’re considered for this exciting opportunity.
How to prepare for a job interview at Kong
✨Know Your Tech
Make sure you have a solid understanding of the technology behind the role. Familiarise yourself with APIs, microservices, and any relevant SaaS tools. This will not only help you answer technical questions but also show your passion for the industry.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled complex problems in previous roles. Think about situations where you identified patterns or implemented automated solutions that improved customer outcomes. This will demonstrate your builder's mentality and ability to drive effective results.
✨Communicate Clearly
Strong communication skills are key for this role. Practice articulating your thoughts clearly and concisely. During the interview, make sure to listen actively and respond thoughtfully to questions, showcasing your self-awareness and interpersonal skills.
✨Be a Team Player
Highlight your experience working collaboratively with sales and product teams. Share examples of how you've built relationships with customers and contributed to team success. This will show that you understand the importance of teamwork in achieving customer satisfaction.
