At a Glance
- Tasks: Lead investigations and resolve complex customer issues in production environments.
- Company: Join Kong Inc., a leader in API and AI infrastructure.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Other info: Dynamic team environment with a focus on innovation and improvement.
- Why this job: Make a real impact by supporting critical infrastructure and mentoring peers.
- Qualifications: Strong REST/HTTP knowledge, Docker/Kubernetes experience, and 5+ years in technical support.
The predicted salary is between 60000 - 80000 £ per year.
Kong Inc. is seeking a Staff Technical Support Engineer to lead investigations and resolve complex customer issues in production environments where Kong powers critical infrastructure.
You will work with customers, teammates, Product, and Engineering on Kong Konnect, Kong Gateway, AI Gateway, and more, taking ownership of cases, mentoring peers, and driving improvements across tooling and documentation.
The role requires strong REST/HTTP knowledge, Docker/Kubernetes experience, and 5+ years of experience.
Senior Technical Support Engineer - API & AI Infrastructure employer: Kong
Kong Inc. is an exceptional employer that fosters a dynamic and collaborative work culture, perfect for those looking to grow in leadership roles. With a strong focus on employee development, you will have the opportunity to mentor and coach a talented team while optimising performance metrics in a supportive environment. Located in London, our hybrid work model allows for flexibility and in-person collaboration, making it an ideal place for ambitious professionals eager to make a meaningful impact.
