QA/ Outcomes Tester - Contract Role

Konexo Financial Services is building its bench of experienced QA / Outcomes Testers to support multiple upcoming motor finance redress, complaints and regulatory conduct programmes. We’re looking for quality-focused professionals who can review case decisions, assess outcomes and ensure alignment with regulatory expectations and programme standards.

What you’ll be doing:

• Conduct outcomes testing across motor finance, complaints and redress cases.
• Review case decisions, evidence and rationale to ensure fair and consistent outcomes.
• Assess alignment to policy, guidance, regulatory standards and Consumer Duty principles.
• Produce clear, structured feedback for Case Handlers and Team Leads.
• Identify trends, gaps and systemic issues to support programme-level improvements.
• Support QA frameworks, sampling plans and quality reporting.
• Work closely with SMEs, QCs and operational leads to strengthen delivery assurance.

What we’re looking for:

• Experience in QA, outcomes testing, QC or complaint review roles.
• Strong understanding of policy, regulatory expectations and outcome standards.
• Ability to assess complex cases and articulate findings clearly.
• Excellent attention to detail and analytical skills.
• Exposure to motor finance, complaints, redress or regulatory conduct is highly advantageous.
• Comfortable working independently within a remote project environment.
• Mostly fully remote roles.
• All roles will be on a daily rate contract basis, lengths varied (depending on individual project).

If you’re immediately available and interested in being considered for upcoming project work, please apply directly.