QA/ Outcomes Tester - Contract Role

QA/ Outcomes Tester

Konexo Financial Services | Multiple Projects | Mostly Remote

Konexo Financial Services is building its bench of experienced QA / Outcomes Testers to support multiple upcoming motor finance redress, complaints and regulatory conduct programmes. We\’re looking for quality-focused professionals who can review case decisions, assess outcomes and ensure alignment with regulatory expectations and programme standards.

What you\’ll be doing:

• Conducting outcomes testing across motor finance, complaints and redress cases

• Reviewing case decisions, evidence and rationale to ensure fair and consistent outcomes

• Assessing alignment to policy, guidance, regulatory standards and Consumer Duty principles

• Producing clear, structured feedback for Case Handlers and Team Leads

• Identifying trends, gaps and systemic issues to support programme-level improvements

• Supporting QA frameworks, sampling plans and quality reporting

• Working closely with SMEs, QCs and operational leads to strengthen delivery assurance

What we\’re looking for:

• Experience in QA, outcomes testing, QC or complaint review roles

• Strong understanding of policy, regulatory expectations and outcome standards

• Ability to assess complex cases and articulate findings clearly

• Excellent attention to detail and analytical skills

• Exposure to motor finance, complaints, redress or regulatory conduct is highly advantageous

• Comfortable working independently within a remote project environment

Project details:

• Multiple projects mobilising

• Mostly fully remote roles

• All roles will be on a daily rate contract basis, lengths varied (depending on individual project)

If you\’re immediately available and interested in being considered for upcoming project work, please apply directly.