At a Glance
- Tasks: Design and deliver engaging training programmes in Collections & Recoveries for a leading financial services client.
- Company: Join Eversheds Sutherland, a global law firm with a purpose-driven culture.
- Benefits: Fully remote work, competitive salary, and opportunities for professional growth.
- Other info: Immediate start available; collaborate with senior stakeholders and support transformative initiatives.
- Why this job: Make a real impact by enhancing training frameworks in a dynamic financial services environment.
- Qualifications: Experience in training within Financial Services, especially in Collections & Recoveries.
The predicted salary is between 70000 - 90000 £ per year.
We are Eversheds Sutherland, a global law firm with more than 5,000 people across over 30 countries. We are a full-service firm with deep sector and niche expertise, supporting clients across a wide range of complex legal and regulatory challenges. We are purpose-led and values-driven, with a strong focus on enabling our clients, our communities, and our people to thrive.
About Konexo: Konexo was established in 2011 as part of Eversheds Sutherland and is a pioneer in alternative legal and compliance services. We deliver a broad range of legal, regulatory, and compliance solutions, supported by advanced technology, smart systems, and specialist expertise.
The Opportunity: We are supporting a financial services client in the appointment of an Interim Training Consultant to support a critical Collections & Recoveries training programme within a regulated financial services environment. This role requires a hands-on training professional with proven experience designing, reviewing, enhancing and delivering training frameworks within Collections and Recoveries functions. The successful candidate will assess existing training materials, identify gaps, implement improvements and deliver high-quality training programmes to operational teams.
Key Responsibilities:
- Design, develop and implement Collections & Recoveries training frameworks.
- Review existing training materials and learning pathways, identifying areas for improvement.
- Conduct training needs analysis and recommend enhancements to improve operational performance.
- Create engaging training content, guides, workshops, assessments and supporting materials.
- Deliver virtual and face-to-face training sessions to new starters and existing employees.
- Assess training effectiveness through quality outcomes, learner feedback and performance metrics.
- Work closely with Operational, Quality Assurance and Compliance teams to identify performance gaps and develop targeted training solutions.
- Support change and transformation initiatives through the creation and delivery of training programmes.
- Provide ongoing coaching and support to frontline colleagues and Team Leaders.
- Ensure training content remains accurate, relevant and aligned with regulatory and business requirements.
- Produce training reports, recommendations and management information for key stakeholders.
- Support the embedding of best practice across Collections & Recoveries operations.
Experience Required:
- Proven experience as a Trainer, Training Consultant, Learning & Development Specialist or Training Manager within Financial Services.
- Strong practical experience within Collections & Recoveries is essential.
- Experience designing and implementing training frameworks and learning programmes.
- Previous experience reviewing, analysing and improving existing training frameworks.
- Strong facilitation and training delivery experience across both virtual and classroom environments.
- Experience creating training materials, workshops, assessments and supporting documentation.
- Ability to identify performance gaps and create targeted learning interventions.
- Strong stakeholder management skills with the ability to engage effectively with Operational, Quality, Risk and Compliance teams.
- Experience supporting business change, transformation or operational improvement initiatives.
- Excellent communication, presentation and coaching skills.
- Previous experience within Motor Finance is highly desirable.
- Ability to start immediately.
If this opportunity is of interest, please apply for immediate consideration.
Training Consultant in England employer: Konexo
Eversheds Sutherland is an exceptional employer that prioritises the growth and well-being of its employees, offering a dynamic work culture where collaboration and innovation thrive. With a commitment to professional development and a focus on meaningful work in the legal sector, our team members are empowered to tackle complex challenges while making a positive impact in their communities. Located in a vibrant environment, we provide unique opportunities for career advancement and a supportive atmosphere that values diversity and inclusion.
