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For Companies At a Glance
- Tasks: Lead a dynamic team to deliver exceptional customer service and drive performance.
- Company: Join Konecta Group, a global leader in customer interaction and process management.
- Benefits: Enjoy competitive salary, bonuses, gym discounts, and a fun team culture.
- Why this job: Make a real impact by empowering your team and enhancing customer experiences.
- Qualifications: Proven team management experience and excellent communication skills required.
- Other info: Flexible working hours with opportunities for career growth and development.
The predicted salary is between 32000 - 36000 £ per year.
Overview
Job Title: Customer Service Team Manager
Salary: £32,000 with the potential to earn up to £200 bonus each month
Location: Konecta UK – Ringwood (Office based with elements of hybrid)
Main Purpose of role: Konecta Group UK is pleased to offer this exciting opportunity working on behalf of Hertz to provide exceptional customer service across multi channels. We are looking for a highly motivated Team Manager to ensure that all consultants deliver an exceptional level of outbound & inbound customer service to the key customers on behalf of the client, and that all operational procedures are achieved. All of our team are empowered to make decisions and ensure every customer is left feeling 100% happy with the service they have received.
Responsibilities
- Management of the team
- End-to-end performance management of agents
- Accountable for the performance, productivity and quality of the team
- Conduct regular remote and side-by-side quality monitoring of agents
- Conduct regular coaching and feedback sessions with all agents
- Conduct monthly performance reviews
- Motivate and drive the team to maximum efficiency
- Bring out the best in individuals within the team and maximise their potential
- Ensure team members are fully compliant in carrying out their duties
- Provide ongoing daily support for team members and act as first point of contact for staffing issues
- Lead by example to maintain good standards of performance, attendance and conduct within the office
- Contribute proactively to overall development of the campaign through ideas and creativity
- Cross-functional collaboration with other teams
- Participate in client events, meetings and shows as requested
- Conduct or support training of new agents
Qualifications and Skills
- Excellent and evidenced Team Manager experience
- Excellent customer service manner
- Excellent literacy and numeracy
- Excellent IT literacy skills
- Excellent customer service skills
- Good analytical, decision making and problem solving abilities
- Influencing skills and tenacity
- Industry knowledge is desirable
- A drive to succeed and overcome obstacles
- Motivation skills
Hours
40 hours per week. Opening hours are between Monday to Sunday from 07:00 – 22:00. Normal shift will be Monday – Friday between 7am – 5.30pm (alternating shifts of 8.5 hours) with 1 x weekend work a month.
Benefits
- Konecta working culture of fun and sociable team environment
- Pension Scheme with Nest
- Eye test vouchers and discounts
- Discounted corporate gym membership with Anytime Fitness
- Involvement with local charities and fundraising days
- Campaign specific benefits including discounts, incentives and prizes
- Recommend a friend scheme paid reward of £500
- Apprenticeships qualifications and career flight path schemes
- Recognition and reward schemes with Perkbox
- Free car parking
- Free fruit
- Cycle to work scheme
Seniority level
- Mid-Senior level
Employment type
- Full-time
Job function
- Other
Industries
- Consumer Services
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Team Manager employer: Konecta
Contact Detail:
Konecta Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Manager
✨Tip Number 1
Get to know the company culture! Before your interview, check out Konecta's website and social media. Understanding their vibe will help you connect better during the chat.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a mate. This will help you articulate your experience in team management and customer service confidently.
✨Tip Number 3
Show off your people skills! During the interview, share specific examples of how you've motivated teams or handled tough situations. It’s all about demonstrating that you can drive performance!
✨Tip Number 4
Don’t forget to ask questions! Prepare a few thoughtful questions about the role or the team dynamics. This shows you're genuinely interested and ready to be part of the Konecta family.
We think you need these skills to ace Team Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Team Manager role. Highlight your experience in managing teams and delivering exceptional customer service, as these are key aspects of the job.
Showcase Your Skills: Use specific examples to demonstrate your excellent communication skills and ability to drive performance. We want to see how you've motivated teams in the past and achieved targets!
Be Yourself: Let your personality shine through in your application. We’re looking for energetic individuals who are passionate about customer service, so don’t be afraid to show us what makes you unique!
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and get back to you quicker!
How to prepare for a job interview at Konecta
✨Know the Company Inside Out
Before your interview, take some time to research Konecta Group. Understand their values, mission, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Team Management Skills
As a Team Manager, you'll need to demonstrate your ability to lead and motivate a team. Prepare specific examples from your past experiences where you've successfully managed a team, driven performance, or resolved conflicts. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Emphasise Customer Service Excellence
Since the role focuses heavily on customer service, be ready to discuss how you ensure exceptional service delivery. Share anecdotes that highlight your proactive mindset and ability to build rapport with customers, as well as how you handle challenging situations.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving and decision-making skills. Think about potential challenges you might face in the role and how you would address them. Practising these scenarios can help you feel more confident during the interview.